An amazing birthday treat in an impressive small hotel with an elegant cocktail and champagne bar. The personal service given by all staff during our stay made us feel very special. The food in the restaurant and the continental breakfast served in our room surpassed our expectations. A big thank you to all the staff at the Franklin, we will return!
This hotel is the epitome of elegant luxury. We stayed in the presidential suite for my birthday and it was just utterly divine. If you are looking for a stylish but quiet hotel this is the one for you. One of the gems of this hotel is the small but stylish bar they have on the ground floor. The interior is designed by Anouska Hempel and her trademark style is unforgettable. Definitely one of my top 3 hotels in London.
I had an amazing stay at The Franklin! The hotel is beautiful, lovely decor and the rooms have an unique design. Also very close to Harrods, which comes in handy if you’re looking for the perfect shopping experience.The staff has been very friendly , special thanks to Isabela, who was very welcoming and helpful. I’ll definitely return!
We had a two night "staycation" in Room 404, a Deluxe room on the top floor overlooking the gardens. Although we arrived very early to drop our bags off before going to lunch our room was ready and we were given a friendly greeting and a drink while we checked in. The hotel was designed by Anouska Hempel and greys and mirrors feature strongly! The room was based on mirrored furniture and grey walls with a comfortable bed and adequate storage space. The walls were adorned everywhere with prints of leaves and plants adding to the effect and the floor was wooden. Perhaps the plugs were at a lower level than ideal. Less common now is a fully stocked mini-bar but prices were somewhat steep and we avoided it, the only criticism was that on arrival there was neither a coffee machine or kettle in the room (which there was supposed to have been) but this was put right when we queried it - coffess were not replenished though although all the towels and linens were changed. The bathroom is bright, albeit with no external windows, in light beige with a ceiling shower within the large bath and a separate hand shower. Our room included breakfast taken in the lovely dining area overlooking the gardens, the continental breakfast was excellent with a large choice and the cooked options very nice. Service in the breakfast room was excellent and service is the watchword all over the hotel, Very friendly staff and a lovely relaxing place to stay. For Knightsbridge and Kensington attractions The Franklin is an ideal base and one we would certianly recommend.…
From the moment we arrived to this beautiful hotel, we were treated to the best customer service. All staff were attentive and hospitable throughout and a special mention to Alex who had only just started in this new role, but was super friendly and professional. Continental breakfast was delicious with great variety of both savoury and sweet options. Bedrooms were beautiful and the communal areas stylish and glamorous. The bar area is stunning and we sampled two fabulous cocktails before going out to dinner. All in all a perfect stay, thank you so much! We will return! xx