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BEST WESTERN Palm Hotel

64 - 76 Hendon Way | Hendon, London NW2 2NL, England
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BEST WESTERN Palm Hotel
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547 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed for a weekend with friends. The room was clean and comfortable, the staff friendly, and a bus stop two minutes walk from the hotel will take you directly to the city centre (marble Arch), with runs both days and nights . We didn't try the breakfast. Excellent value for money for London.

Helpful?
Thank Mariella B
Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Recently stayed here, all the staff were very nice and helpful. A particular member of staff called Karem was extremely helpful and just a genuine nice person. The room was excellent and with sky and free wifi it was good to relax. Unfortunately whilst our stay there, there were 2 functions happening. This led to the car park being full... More 

Helpful?
Thank hvalxo
Chester, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Only stayed one night on business and didn't arrive till late but was impressed by hotel. Parking not massively available, although I stayed late and the small car gate was closed - but there was a spot in front of the hotel. Hotel reception is small but smart. Room was modern and spacious. Considering the price I paid for a... More 

Helpful?
Thank Tom L
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Rooms ok, apart from strong drain smell in the room, no heat source in bathroom so towels stay damp and have to be changed every day. Staff are good very polite and helpful. Wall are thin and have been woke up by drunk people noisy people even had to ring reception. Parking is hit and miss if there is a... More 

Helpful?
Thank Dan45030
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Dan45030, Thank you for taking the time to provide constructive feedback on your recent stay. We do appreciate all forms of feedback as it does allow us to identify areas where we may need to make improvements. I am glad to hear that our staff looked after you during your stay and I hope we may have the opportunity... More 

Travelers are raving about these London hotels

Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

2 night stay (business & pleasure) with my wife. Perfect location, handy for transport to central London, great parking. Modern rooms. Slightly noisy, as busy road, but no major issues. Another 2 nights booked for next week - new 1st choice for area for when I'm staying in the area.

Helpful?
Thank steven c
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear steven c, Thank you for taking the time to share your recent feedback with us. I am pleased to read that you had a wonderful stay with us, and that the staff looked after you during your stay. We highly value your loyalty, and therefore I am so pleased that you would choose to stay with us again in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Two of us stayed here for just a one night stay with a Familiarisation trip. We had hurried reception and given key to a far room, up a long corridor, up and down steps with doors and sticky carpets to pull our luggage along. The TV did not work but we were too tired anyway, Room was dusty, especially behind... More 

Helpful?
1 Thank Julia O
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Julia O, Thank you for taking time to provide your very first feedback on TripAdvisor and I’d like to repeat here the apologies we have already made to you via Head Office. I’m sorry that you didn’t get the opportunity to enjoy the hotel as many as our other guests do. Our team here work very hard to keep... More 

Bristol, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Palm Hotel in London with my 14 year old daughter just before Christmas and from the moment we got there from the moment we left; the staff made us feel very welcome. Our room overlooked the secure car park and was bigger than I had expected for London for the price. It was very clean and had... More 

Helpful?
Thank kaz1529
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear kaz1529, Thank you for your enthusiastic review. I am delighted to hear that you and your daughter had a lovely time at our hotel. It is fantastic to hear that you felt welcomed and looked after by our teams. We are looking forward to welcome you back in December! Warm regards, Ivona J - Operations Manager. More 

Hove, Susse
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Palm Hotel as part of a Familiarisation Trip. Had a lovely twin room on the second floor at the side of building overlooking the secure car park. The room was very clean & the bathroom was tucked away in its own little recess.. I would definitely request that room again. Both nights we stayed there, there was... More 

Helpful?
Thank BirdieHove
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear BirdieHove, Thank you for sharing your feedback following your recent stay with us. It is fantastic to hear that you enjoyed your room and that the team here at the hotel made you feel welcomed. I will share your kind comments with our teams. We are looking forward to welcome you back in the near future. Best wishes Ivona... More 

Wolverhampton, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Good meet and greet at reception. Room was clean and comfy. Staff are friendly and helpful. Price is competitive. What more could you want? Our rule of thumb is "would we stay again" Most certainly a big yes!

Helpful?
Thank Roy D
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Roy D, Thank you for taking the time to leave a fantastic review of your recent stay. It is pleasing to read that you enjoyed both our superb rooms and staff service. It really is great to hear that you will choose the Best Western Palm Hotel again for future visits. We look forward to welcoming you back soon.... More 

Fort Worth, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

My friends and I stayed 6 nights in this hotel for our first trip to London, and we absolutely enjoyed our stay. We had an issue with our first room (the shower wasn't draining properly), but they moved as soon as another triple room became available. The staff helped us with EVERYTHING - from arranging and explaining our transportation options... More 

Helpful?
1 Thank Agcat05
PalmHotelLondon, Operations manager at BEST WESTERN Palm Hotel, responded to this review

Dear Agcat05, Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to see you enjoyed your stay here at the Best Western Palm Hotel. Making our guests feel warmly welcoming and truly comfortable is an important part of the hotels experience so it is especially wonderful to read how highly you... More 

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