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BEST WESTERN Palm Hotel

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BEST WESTERN Palm Hotel
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739 Reviews from our TripAdvisor Community

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Showing 603: English reviews
Reviewed 3 days ago NEWvia mobile

Stayed here previously nothing really much changed. Staff very friendly. Not really for families as during the week used by contract workers. Limited parking. First come get the spaces. Parking available in streets but you must pay. Free wifi and sky tv. Non smoking. Will stay again but will get take aways as meals are quite expensive and limited menu.

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Helpful?
Thank Peter S
Burnham-On-Sea, United Kingdom
Reviewed 1 week ago

I stay in an awful lot of hotels. Probably 50+ a year through work and personally. This one has become my number 1 in terms of badness that I've had the pleasure of gracing! I stayed there with my fiancée and parents for one night in December and from the word go, it was basically a catastrophe. Firstly, my mum...

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Helpful?
Thank nick_grimsley
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Nick_Grimsley, Thank you for your detailed review and we were extremely sorry to read of your disappointing stay. Your overall experience falls far short of the standards we strive for and which you can rightfully expect from a Best Western Hotel. I would like to take the opportunity to discuss your experience directly with you. If you could kindly...

Kildalkey
Reviewed 1 week ago

Hotel staff really won us over. They were so attentive, helpful and seemed to enjoy their job. Room was on second floor -quiet, clean, warm, shower excellent, Free WiFi. Staff booked us a taxi to take us into Theatreland. Only £16 for 20 minute journey. On our return in the early hours they were happy to arrange supper for us.

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Helpful?
Thank AliB123238
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Alib123238, Thank you for your comments relating to your recent stay with us. At the Palm Hotel, we strive to give our guests the highest possible level of service and we are honored to know that you enjoyed your stay. We look forward to welcoming you back very soon. Best wishes Ivona J - Operations

Huddersfield, United Kingdom
Reviewed 2 weeks ago

Our room was ground floor rear, very tidy, clean and with the usual facilities, we couldn't get hot water in the spacious bathroom/shower but very polite and helpful receptionist assisted (coming to the room) and informed that it needed running (from a centralised boiler). Plenty of space in the room (TV had been changed to Italian Menu but easily changed...

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Helpful?
Thank stuart_gee
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear stuart_gee, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our hotel suited your needs. We always try our best to help our guests as much as we can. We look forward to accommodating you once more. Best wishes, Ivona J – Operations Manager.

England, United Kingdom
Reviewed 2 weeks ago via mobile

After 2 failed attempts at finding a hotel, we came across this one. Was not difficult to find. Very little parking. If you need it, good luck. The room was basic yet comfortable. For the price, I think it was money well spent on a hotel in London on a Saturday night. There was a party going on the ground...

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Helpful?
Thank Marty G
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Marty G, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our facilities suited your needs. I will share your lovely feedback with our teams. We are looking forward to welcome you back in the near future. Kind regards, Ivona J - Operations Manager.

Berlin, Germany
Reviewed 3 weeks ago via mobile

This hotel it s not worth the money you pay and certainly doesn't deserve the 4 stars. Noisy (you are basically sleeping on the highway) no hot water in 2 rooms for 2 morning (not a coincidence), problem with cards and electricity, far away from the metro. AVOID

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Helpful?
Thank DeniseDeLuca
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear DeniseDeluca,Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly contact me...

Misterton, United Kingdom
Reviewed 4 weeks ago via mobile

Booked this hotel whilst working in london just because it had free parking, if only this was true! There was very limited parking and if you couldnt get parked then there was no parking for miles and to top it off they were having there xmas staff party who took up all the parking leaving none for guests which i...

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Helpful?
1Thank Jon S
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Jon S, Thank you for sharing your feedback after your recent stay with us. I would like to apologize for any inconvenience you might have experienced with the parking and I would like to take the opportunity to discuss your experience directly with you. If you could kindly please contact me at operations@palmhoteluk.com it would be greatly appreciated. Kind...

Reviewed December 9, 2016 via mobile

Hotel staff were lovely, but hotel itself unsure. The day I checked in had its issues. The entrance and lobby was spacious and bright. Parking good, although space was clearly tight (this is a hotel on a busy main road so obviously popular fore tradesmen). Staff were quick and attentive, they got me in as expected taking my card swipe...

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Helpful?
Thank wyatttap
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Wyattap, Thank you very much for your detailed review and for taking the time to provide constructive feedback on your recent stay. We do appreciate all forms of feedback as it does allow us to identify areas where we may need to make improvements. I am glad to hear that our staff looked after you during your stay and...

Reviewed December 8, 2016 via mobile

A brief stay as my daughter and I were seeing her favourite band at the Ally Pally. From the moment we arrived, the service was fabulous - nothing was too much trouble. Oh and breakfast was pretty good too!

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Helpful?
Thank Judith A
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Judith A, Thank you for your amazing feedback relating to your recent stay at our hotel. We pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Kindest regards, Ivona J - Operations Manager.

Wakefield, United Kingdom
Reviewed December 4, 2016

Brian and his team should be complemented for a very pleasant and helpful staff from the moment we arrived to the minute we checked out. We didn't dine as we had been out all day but the lounge bar was really pleasant and where we enjoyed reasonably priced and good quality wine. Breakfast good and tasty, pleasant staff and not...

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Helpful?
Thank Nicholas K
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Nicholas K, Thank you for your charming review of your stay here at The Palm Hotel. I am so pleased that we proved a good base for visiting Central London and that you and the family felt so welcome. We appreciate your recommendation and hopefully we can welcome you all back very soon. Best wishes Ivona J - Operations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Location: United Kingdom > England > London
Price Range: $83 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London, England
Hotel Style:
#55 Best Value Hotel in London
#308 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Palm Hotel staff and other travelers.
19 questions
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Questions? Get answers from BEST WESTERN Palm Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in a completely different hotel will be the best option!”
 of 5 bubbles nick_grimsley, 1 week ago | Read review
“Second floor was very quiet”
 of 5 bubbles AliB123238, 1 week ago | Read review
“possibly not roadside, but we had no noise on rear side”
 of 5 bubbles stuart_gee, 2 weeks ago | Read review
“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, Nov 9, 2016 | Read review
“Rooms to the rear a quieter”
 of 5 bubbles Chimpanzee1001, Oct 30, 2016 | Read review
5 of 5
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