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BEST WESTERN Palm Hotel

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BEST WESTERN Palm Hotel
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690 Reviews from our TripAdvisor Community

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Showing 565: English reviews
Grantham, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Hotel on arrival looked fine, staff were very welcoming and we was provided with our key cards. On entering room first impressions were great. Room was spacious and beautiful we were on the back so had no noise from traffic. Only problem we had was the shower and we couldn't get it to cool down but they sent someone up... More 

Helpful?
Thank kj020880
PalmHotelLondon, Operations manager at BEST WESTERN Palm Hotel, responded to this review

Dear kj020880, Thank you for your four star review. I am delighted you enjoyed your stay with us and found the staff to be accommodating and friendly. I'm so pleased that you enjoyed our delicious breakfast and I look forward to welcoming you back again soon. Kind Regards, Ivona J - Operations Manager. More 

Cambridgeshire, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We booked two rooms for a weekend stay. We had read earlier reviews and noted that there were a couple of 'noisy' rooms to be avoided. When we arrived there was only one person on reception, who started to check us in, but stopped at every moment to answer phones, leave the desk and run errands, and eventually get back... More 

Helpful?
Thank Richard C
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Richard C, Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly... More 

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Rotherham, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Good rooms, Spacious bathroom, Staff seemed as if they didn't want to help Clean Shocking parking Far from the city centre Well I came to this hotel to stay for ONE night as I was going to the Impractical Jokers show at The Forum. In all honesty the hotel room was good with a comfortable bed, Sky TV and a... More 

Helpful?
Thank CBurke791
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear CBurke, Thank you for taking the time to share your experience with us and your fellow travellers. We are disappointed to hear about the issues you experienced with your car during your stay and we would like to sincerely apologise once more for the inconvenience caused. Our team here work very hard to keep our guests happy so it... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Considering our rooms were booked nearly 12 months in advance, our friends room had bn given to another party. We had come down for a concert at Wembley n really didn't have time to be messed about. Staff very complacent about this, nor in any particular hurry to sort. A free drink was offered for us in the bar this... More 

Helpful?
Thank Lozza2310
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Lozza2310, Thank you for sharing your feedback after your recent stay with us. I would like to apologize for any inconvenience you might have experienced here at the Palm Hotel and I would like to take the opportunity to discuss your experience directly with you. If you could kindly please contact me at operations@palmhoteluk.com it would be greatly appreciated.... More 

St Helens, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the hotel at the weekend when attending a concert at Wembley Stadium. This was to celebrate our 1st wedding anniversary and reviews for the hotel were positive. We were told that the car park was first come, first served but on arrival, the parking situation was shocking. We were allowed to check in a... More 

Helpful?
Thank Kerry M
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Kerry M, Thank you for taking time to provide your feedback. I’d like to repeat here the apologies we have already made to your husband verbally. I’m sorry that you didn’t get the opportunity to enjoy the hotel as our other guests do. Please do not hesitate to contact me directly if there is still anything I can help... More 

Peterborough, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed in many of the best western hotels over time but this one led a lot to be desired initially a very helpful gentleman helped with my case ++ room was fine but road is busy and noisy if you want fresh air not air con . I know the usual routine etc but for breakfast 2 young... More 

Helpful?
Thank elizabeth w
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Elizabeth W, Thank you for taking the time to provide constructive feedback on your recent stay. Please allow me to apologise for your recent disappointing experience in our Hotel Restaurant. We thank you for your loyalty to our brand and we value you as an BW Gold Member. Please do not hesitate to contact me directly if there is... More 

Edinburgh, Scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 1 night for a function. Lovely welcome and were put in new part of hotel. The room was perfectly adequately fitted. Shower had rain head and hose, but the hose holder was broken. The mirror in bathroom had only 1/3 of lights working. Talking about lights, the light in the room is very poor, so not great... More 

Helpful?
Thank LesleyW75
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear LesleyW75, Thank you so much for your kind review and for taking the time to convey comments about your recent stay at the Palm Hotel. My apologies once more about the closer and the duct. These issues were reported to the maintenance manager right away upon check out and have now been fixed. I hope that we have the... More 

Falkirk District, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We were staying at the hotel for a family function being held within the hotel that night. On arrival the reception staff were very efficient and helpful. Our room, which was on the first floor with no lift/elevator access as it was in the new part, was large enough with good aircon and plenty of storage space for a night... More 

Helpful?
Thank martinsdinner
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Martinsdinner, Thank you for sharing your detailed feedback. I am delighted to hear that you enjoyed your stay at the Palm Hotel and we hope we will be able to welcome you again in the future. Best wishes Ivona J - Operations Manager. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Location: United Kingdom > England > London
Price Range: $105 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London, England
Hotel Style:
#68 Best Value Hotel in London
#297 Luxury Hotel in London
#371 Family Hotel in London
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