We spent 3 nights here in September and were very pleased with our choice. On check in, we were assigned a room which turned out to be in the basement, looking out on bags of what I presume were laundry. A polite chat with the very pleasant male concierge led to us moving to a room on a higher floor, looking out on the garden. The room was clean, comfortably appointed and though the bathroom tub space could use upgrading, there was nothing amiss. We enjoyed the variety at the continental breakfast. The hotel was perfectly situated for our walking explorations, staff pleasant, and we would not hesitate to return.
Very poor for a hotel in this area, paint peeling off walls, shower not working well on arrival and not working at all on day of leaving! Wall paper not in good repair, breakfast very poor. Staff are friendly though but does not make up for the very overpriced accommodation.
tay clear of Grange Beauchamp. After CPVID it went totally down the tubes. I stayed there at least three times for a month at a time. The hotel is not in good shape, but it was very convenient location for me. The previous manager of this location, Mr. Bhupendra Saharan was excellent in hospitality and care of guests. He was the only reason that I went back there for my other visits. He appreciated my business and for that reason I did not go to a near by Russell Square hotel (as tempting as it was.). He and his then team were excellent, so regardless of room quality drawbacks, like chunks of dirt “snowing” on my bed from the large vent above etc., an old unrenovated room, I always went back. Current management seems to be non-existent according to the front desk. The front desk is a disaster. None of them knows who the hotel manager(s) is/are. They refused to give me name(s). I got a few answers, like there are many of them but none of them has a name. They do not know whom they answer to !? I asked for another person by name, who still definitely works there, front desk refused to tell a person present at the hotel to come up to the phone. It is a tiny lobby and no one is out of reach. All of them are there between 3 mos.to probably 3 mos. and they do not know anyone working in a hotel. One woman whose name starts with Per…, refused to repeat her name. She told me she would not give me her name again. Rude and clueless. She refused to tell how long she was working there. If you ask when “nameless manager” will be in the hotel, they do not know. I called last week, and was told by Angela, he will be in the hotel on Tuesday. On Tuesday, no one knew when the hotel manager would be in, nor who he was. Read other new reviews, the hotel is dirty, no one cares about guests, some of the stuff like Ms. Pre…, so rude, she does not belong in the hospitality industry. I asked this woman to give me her name again, she said “I will not repat my name” over and over, I called her rude, as she was. She called me rude and hung up on me. She knows she is not accountable to anyone at the hotel. The hotel management will stand by her no matter of her behavior. The new way of dealing with complains by the person who reply to reviews is to accuse the potential repeated guest of yelling and rudeness. Case closed. Just proves my point, do not stay there. The bad behavior of the stuff comes from the top and they know they can be rude, hung up on a call, do whatever, no consequences. In the current London atmosphere, one needs to stay in a reputable larger hotel with real well trained, courteous customer service. Russell Hotel - now Kimpton Fitzroy recently was fully renovated. Excellent location. I visited the rooms last time I was in London. Excellent service; great bar; beautiful hotel. I rather pay more and have a pleasant time, especially since my stay will be long. Shame on Grange Beauchamp’s stuff, management and owner. I can understand the hotel is old and unkept, but rudeness and lack of any information is not excusable. If someone stays for a night or two and they do not mind to put up with rudeness, lack of hospitality and mediocrity, you are in the right hotel. Distasteful. PS I travelled before Covid but had to pick a later date to post. AN UPDATE TO MY REVIEW from October 18th, 2022. (The only way to update is to delete the original review) I received a very defensive reply from Ms. Sheridon Mascoll , Guest Services / Front Office (how ironic) only proving my point of rudeness at the hotel and lack of care. She simply blamed me for my experience, accusing me of yelling and being rude. I guess her reply summarized my above review and proved my point of how bad and unprofessional the stuff is. I have an idea for Ms. Sheridon Mascoll: next time the stuff cannot handle a conversation with "a difficult" caller, tell then to say this to a caller: “Madam, I will transfer you to the Ms. Mascoll our Guest Services Mgr., she can help you.” But your attitude from your reply to me is the reason why the woman I spoke to was rude and arrogant. She knew, she could. You will cover for her. DO NOT STAY THERE. YOU WILL BE SORRY. ESPECIALLY IF ONE PLANS A LONGER STAY. I will be in London for 5 weeks from the end of April to sometimes in June of 2023 in another hotel.” Ms. Mascoll, you replied to my original review, quote “ We are sorry to hear that you thought the staff were unhelpful but our staff have the right to work without being abused by customers and the management has a zero tolerance policy when it comes to staff being shouted at/sworn at and made to feel intimidated. A question for you: Do you have the same policy when your stuff yells, is rude and arrogant and hangs up on callers? Maybe that is the true problem, not the caller.…
I have stayed at a Grange Hotel every time I have been in London. When Covid shut everything down they refused to refund us because we had gotten a nonrefundable rate but agreed to give us a credit for the almost $1,000 we paid them. When we were finally in a position to go back and I reached out to them it took them over a month to confirm my credit, by which time I had already booked another hotel because our trip was just a few weeks away. Now they are telling me my credit expires in 3 months. This feels like poor customer care to me. What a disappointment.
This hotel should be closed down. 4 star, it was more like a poor bedsit. There was no bar, no evening restaurant. We were first offered a room that the window wouldn't close and the heating didn't work. It was freezing. The bathroom was not made up .I refused so was given a basement room directly under the kitchen, at least the heating worked in this one. The noise from above in the morning was ridiculous, waking us up from5.45am. We booked via an agency and pre paid so knew we would have difficulty in obtaining any refund so we simply tolerated it for our stay and left. We will never stay there again. How a business can advertise 1 standard but supply totally different should be more strictly governed.
Great location, only a couple of minutes’ walk from Russell Square tube station. We walked from the hotel to the West End and it wasn’t far at all. We had a triple room and it was spacious and had everything we needed. Concierge were very helpful and stored our bags as we’d arrived a good few hours before check in. Would definitely stay again.
I stayed here for one night. Had a spacious room which was comfortable, the staff were all very helpful and friendly. Had a room facing the back gardens, which was remarkable quiet for central London. Only a 20 minute walk to the West End.
We have just returned from an overnight stay at this hotel. We chose this hotel as our son asked for a proper bed, we booked a triple room. The room we were given was in the basement and didn't look as nice as the pictures. The no pretty cushions etc, carpet needed replacing, as did the bath mat. But was very clean. All the sockets are 3 pin, so make sure you take your adapter to charge your gadgets. There are also no sockets near the bed, resulting in having to get out of bed to check the time, as my phone was on charge. I noticed when I woke up thete was an annoying vibrating sound every few minutes, it was not evident when we were all awake. I wonder if it was a low battery on the door lock system? Disappointingly there are no bar facilities at the hotel since they came out of lockdown. We went to the sister hotel in the next road for a pre-evening drink. The staff here suggested we could have our breakfast here as they offered a full cooked & continental options. We enquired at our hotel if this was possible, but the manger apparently said no. At breakfast the staff member couldn't find our name on her list & sent us to reception. We found the email, but the receptionist just waved us away in a not interested fashion. This was disappointing as we booked the room & breakfast direct through the hotel website. The breakfast was a good continental spread. It sounds like they don't serve any hot food at this particular hotel. Trying to find some positives. We were able to check-in our bags and leave them once we had checked out. The afternoon staff were friendly and helpful.…
Rooms are nothing like the photos really need of updating,rooms supposed to have sound proof ours certainly didn’t,we were on first floor,noise from fan outside on and of through the night,couldn’t leave window open as it was very hot ,shame as in perfect spot for getting about .
I had specifically requested not a basement room when making a booking four months prior to staying. We were told they were full upon check in and would try and move us the next day which never happened. Personally I don't think my request was ever looked at. The room was nice enough but being in the basement we could hear the room upstairs seemingly doing walking laps for an hour each night. We did not sleep, which is the entire purpose of a hotel room. I tried to request a room move again and there was no follow up. After speaking to reception, they said they were full. Not very happy as had 3 days of no sleeping. I would not recommend.