Stayed for three nights mid-September. Room was ok, needed some TLC, but fine. Bathroom was amazing! THIS IS NOT A FIVE STAR HOTEL THOUGH. Staff just did not seem bothered - eating their dinner on reception when we arrived! Barely any hotel facilities. No bar. No restaurant. No room service. No proper breakfast. No turn down service. No mini bar. When are hotels going to stop using CV-19 as an excuse for rubbish service?! Wasted over £500 staying here. Will never come back. Please avoid. I genuinely would not stay again even if they gave me a free night lol! AVOID!
I stayed here just after lockdown. The hotel was very quiet but had all the services I needed while working away. Staff are great, rooms are really good with everything you need. The basement parking is really easy to use too. Thank you to the Lithuanian lady who helped me!
From start to finish it was a very disappointing visit, on arrival bearing in mind it was going to cost me £202.50 for one night I was asked for an additional £100 deposit when I questioned this as it would have taken 7-10 days for this money to come back into my account I was told it was hotel policy and was on the website. I booked through booking.com and it was no where there, I was then told I could always go somewhere else bearing in mind my card would have been debited for this stay no matter what!!! There was no amenities open bar restaurant, room service which I was aware of so why the £100 deposit and the mini bar only had 2 complimentary bottles of water in and one had the seal open. The room was nothing like the pictures on the website and I had upgraded!!! We decided to try the swimming pool, steam rooms which were open, when we got down there no one was around monitoring, no towels available anything could have happened to us and the swimming pool was absolutely freezing, we then went to reception to complain,and was offered 2 free cocktails each in the rooftop cocktail bar, this was described as showing a panoramic view of London, not so just dirty grey buildings again nothing like the pictures on the website. The cocktails were £11 each so on the 2nd round we asked if we could instead of another cocktail have a £22 bottle of wind same cost and was refused as it was said we were only allowed 2 drinks each. We tried to contact reception at 9pm but no-one answered and the call was never returned. In the morning we discovered a long dark hair both my friend and I are blond!!!!! The least they could have done was offer some sort of refund on our booking.…
Had the most amazing time at this hotel! Had lots of problems originally with expedia who did not give me a refund for my coupon, so i had to rebook, so anyone thinking of booking with expedia, avoid at all costs!!! Nevertheless, my stay at courthouse hotel could not have been as good without the help of JUAN, one of the hotel staff managers. One of the kindest down to earth people I've met who helped me throughout the whole process of booking. My room was upgraded due to my problems and helped me with everything all through my experience, he is a credit to the hotel! Would definitely come back to this hotel just because of the customer service from juan. Thanks again, Aron and maisie
We stayed at The Courthouse Hotel Shoreditch for a weekend family break and loved it. Comfortable room/bed, we made good use of the indoor heated swimming pool (could be a degree warmer!) sauna and steam room plus ten pin bowling (£45 per hour) and table tennis. There is a very cool themed Jailhouse bar with individual cell rooms, a roof top bar, lots of art around the hotel and a cinema!