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Malmaison Liverpool

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Malmaison Liverpool
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2,586 Reviews from our TripAdvisor Community

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Showing 2,570: English reviews
Scotland
Reviewed June 1, 2015

Stayed in Malmaison Liverpool Thurs/Fri night 28/29 May. Didn't arrive to after 1900 so no optional upgrades available, Paul McCartney on at Echo so I blame him not hotel. Check in was very cordial and professional, upgraded to inclusive breakfast, which was £15 each but did come with 2 vouchers for cocktails, so about £8 in the end and no...

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Helpful?
Thank Mike&Ceri
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Mike&Ceri, Thank you for taking the time to review your recent visit here at Malmaison Liverpool. I am really sorry to hear about the issues that occured during your time here - please accept my sincere apologies for this. I will be sure to pass on your comments to our management team to prevent these issues happening again in...

Reviewed June 1, 2015

The hotel seems to have a higher opinión of itself than the real situation. "Chic" is a great title, but the dingy lighting (how is one expected to shave or apply make up without a light over the bathroom mirror, irrespective of the low wattage throughout the property), the sepulchral decor and the unsmiling staff belie the description. Add to...

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Thank ginbcn
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear ginbcn, Thank you for taking the time to write us some feedback. We are really sorry to hear that you were not 100% satisfied with your stay, please accept my sincere apologies for this. The information you have left above has now been passed onto the relevant managers for a closer look at – to prevent these issues from...

Watford, United Kingdom
Reviewed June 1, 2015

Entrance to the hotel is lovely, very plush and modern however very dark. Staff were friendly on the desk. The room was nice but a little shabby in some areas such as the desk in the room that had been heavily scratched but not repaired. We had a deep circular bath and a lovely shower. We didn't have a view...

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Thank gemmawilliams2005
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear gemmawilliams2005, Thank you for your review of your recent review of Malmaison Liverpool. We are glad you enjoyed your time here and look forward to welcoming you back in the future! Love Mal x

North Wales
Reviewed June 1, 2015

I would really echo previous reviews, the rooms are big, the beds and comfy with lovely pillows and bedding, the bathrooms are luxurious but just too dark and with no magnifying mirror either - I would never be able to stay here in winter but the natural light in the room made the desk an option for checking make-up! Breakfast...

Review collected in partnership with Malmaison & Hotel Du Vin
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Thank jopwales
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear jopwales, Thank you for your lovely review of Malmaison Liverpool. We are glad you enjoyed the 3 queens event just as much as we did - it truly was spectacular! We look forward to welcoming you back to Malmaison in the near future. Love Mal x

greasby
Reviewed May 31, 2015

After last weekends fiasco (see review on the smokehouse) I figured I ought to readdress the balance. Went to malmaison today for 'four course lunch', usual price is £19:95 I think, but managed to get a voucher £29:99 for two of tinter-web. Added a nice bottle of NZ white at £35 (a bit pricy but not a bad wine) Started...

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Thank johnnyGreasby
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear johnnyGreasby, Thank you for your great review of your recent visit to Malmaison Brasserie! We are so pleased to hear our Sunday Brunch lived up to your expections and look forward to hopefully welcoming you back - maybe for our chateaubriand! Love Mal x

Liverpool, United Kingdom
Reviewed May 31, 2015

My husband and I were married at the Malmaison so it holds happy memories for us. Each year on our anniversary we book a room and have a meal in the restaurant. So I was shocked and offended when before being seated at the table I was asked for my room number I gave her it and then she followed...

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Helpful?
Thank Julie P
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Julie P, Thank you for taking the time to write us some feedback. We are really sorry to hear that you were not 100% satisfied with your stay, please accept my sincere apologies for this. The information you have left above has now been passed onto the relevant managers for a closer look at – to prevent these issues...

Crewkerne, United Kingdom
Reviewed May 29, 2015 via mobile

Loved this hotel experience from start to finish. Am currently 36 weeks pregnant and they looked after me excellently. The hotel is very modern and the bathroom amazing -- wet room shower and massive bath perfect for bump. Views onto the river were beautiful and staff outstanding. We're able to check in at 11.30 instead of 2pm. Only down side...

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Thank beebeem76
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Beebeem76, Thank you for taking the time to write a review of your recent visit to Malmaison Liverpool! We are glad you and bump had a lovely time here and we can't wait to welcome you both back! Love Mal x

London, United Kingdom
Reviewed May 28, 2015

I booked a standard room without the view of the Mersey and from some of the other reviews on Trip Advisor, I was a little apprehensive that it would be small and the view unpleasant. The room was amazing, definitely not too small and the furnishings were luxurious. I was placed on 5th floor and it was very quiet. In...

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Helpful?
Thank Jake L
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Jake L, Thank your for your fantastic review of Malmaison Liverpool! We are all so pleased you thoroughly enjoyed your time here and we look forward to welcoming you back in the near future! Love Mal x

Stafford, United Kingdom
Reviewed May 28, 2015

Stayed here with friends for a couple of nights. It is a great hotel and lives up to its reputation. The rates are high though and the rooms are a little disappointing but the service is great and the location is pretty good.

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Thank Kenneth L
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Kenneth L, Thank you for your great review of Malmaison Liverpool. We are glad you enjoyed your visit here and look forward to welcoming you back to the hotel. Love Mal x

Reviewed May 28, 2015 via mobile

We have stayed at several of the Malmaison hotels, and Liverpool doesn't disappoint! Excellent service - thank you -Megan on reception, who was very attentive and Alexso the wonderful cocktail maker (we sampled many of his splendid concoctions). The hotel itself is typical Mal. With little surprises that make you go, wow! Moody and grown up, with an attitude that...

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Helpful?
Thank Tina W
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Tina W, Thank you for your wonderful review of Malmaison Liverpool. We are delighted to hear how great your stay was, we will be sure to pass all of your comments on to the team! We look forward to welcoming you back to the hotel in the near future! Love Mal x

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison Liverpool

Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Location: United Kingdom > England > Merseyside > Liverpool
Price Range: $100 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel
Hotel Style:
#14 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
#26 Family Hotel in Liverpool
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Questions & Answers

Here's what travelers have asked, with answers from Malmaison Liverpool staff and other travelers.
23 questions
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Questions? Get answers from Malmaison Liverpool staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“room looking over the Mersey is definitely the best”
 of 5 bubbles kendtimmins, 1 week ago | Read review
“didn't try all the rooms ! but if you get a chance of a suite (the toffee room or the KOP) take it”
 of 5 bubbles hilaryj2015, 1 week ago | Read review
“choose the river side view...”
 of 5 bubbles fiz18, 2 weeks ago | Read review
“Ask for a river view”
 of 5 bubbles hanibags, 3 weeks ago | Read review
“Choose another hotel”
 of 5 bubbles TWLR, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question