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Malmaison Liverpool

#34 of 100 Hotels in Liverpool
Certificate of Excellence
William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Hotel amenities
1 room 1 adult
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Malmaison Liverpool
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2,104 Reviews from our TripAdvisor Community

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St Helens, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The room was well appointed and the bathroom had excellent facilities my major criticism was the colour theme of mainly black and other dark tones was a little disconcerting. The corridors and brasserie were particularly dark so much so that it was difficult to actually read the menu and look at the food before you ate it. In the morning... More 

Helpful?
Thank Rasco-007
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Rasco-007, Thank you for your review of Malmaison Liverpool. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon! Love, Mal x More 

Milton Keynes, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights over new year. The staff were extremely helpful. The room was fantastic and the location was ideal. Car parking was in a multi story car park next door. Expensive but this was made clear on previous reviews. Breakfast was made to order. The eggs Benedict were perfect. We had the New Years eve menu which we... More 

Helpful?
Thank Julesb57
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Julesb57, Thank you for your great review of Malmaison Liverpool. We are delighted to hear how much you enjoyed your visit to the hotel! We hope to welcome you back again soon in the near future! Love, Mal x More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed a couple of times at the Liverpool Malmaison and had a great time both times. With a lovely view across the river Mersey, a super comfy bed and fantastically intimate rooms we have found the Malmaison the perfect romantic couples getaway.

Helpful?
Thank Steve B
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Steve B, Thank you for your great review of Malmaison Liverpool. We are glad to hear how much you enjoyed your stay with us and we look forward to welcoming you back again soon! Love, Mal x More 

Moreton-in-Marsh, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The write up for this hotel emphasised "plush" which is a synonym for dingy and dark and slightly furry apparently... However, the charming staff, who checked us in early, took an interest in what we had planned for the weekend and shared our enthusiasm for Steve Gerrard made it easy to ignore th somewhat brothel like decor. The room was... More 

Helpful?
2 Thank Catherine B
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Catherine B, Thank you for taking the time to review your recent visit to Malmaison Liverpool. I am sorry to hear you were not 100% satisfied with your stay - please accept my sincere apologies for this. I will pass on your comments to our management team for them to take a closer into and ensure these issues don't... More 

Andover, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I don't think the website or listings on comparison sites really sell the Malmaison particularly well. We picked the hotel that was close to an event we attended and wasn't going to break the bank. Minimum search was 4 stars and we ended up selecting to stay at Malmaison. It was one of the better hotels I've stayed at in... More 

Helpful?
Thank Nacca91
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Nacca91, Thank you for your great review of Malmaison Liverpool. We are delighted to hear how much you enjoyed your stay with us and we look forward to hopefully welcoming you back again soon! Love, Mal x More 

Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for the weekend and what a great time we had. The hotel was only a 20 minute walk from the train station and 10 minute's into the centre. We arrived before check-in, we thought we'd check-in and leave are bags there, so we could grab some lunch. The great news was the room was ready and we were... More 

Helpful?
Thank Dips U
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Dips U, Thank you for your great review of Malmaison Liverpool. We are very glad to hear how much you enjoyed your stay with us and we hope to welcome you back again soon! Love, Mal x More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I visited this Malmaison for the second time last summer staying for 2 nights. The room was beautiful and clean, lots of space. The food was amazing from the breakfast to the restaurant in the evening. I love the Malmaison hotels, the quirkiness of them and they are so well presented. Really nice, pleasant staff.

Helpful?
Thank Michelle B
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Michelle B, Thank you for your great review of Malmaison Liverpool. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back again soon! Love, Mal x More 

Glossop, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in a standard double for two nights, room was clean and of a standard you would expect at this price. Included in the package was a complimentary cocktail drink, however it was just the one drink between two. Secondly we had the evening meal included for the first night, menu wasn't great so we went with the a-la-carte, however... More 

Helpful?
Thank Peter W
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Peter W, Thank you for taking the time to review your recent visit to Malmaison Liverpool. I am sorry to hear you were not 100% satisfied with your stay - please accept my sincere apologies for this. I will pass your comments on to our management team for them to discuss and ensure we improve on the mentioned areas.... More 

west yorkshire
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for my husbands birthday, we stayed in the toffee shop,first impression was wonderful however the toilet didn't flush properly as seen on a recent review about the same room the problem still hasn't been fixed. We had the package deal so we are in the restaurant the meal was lovely but the wait was terrible our meal was... More 

Helpful?
Thank jswallow
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear jswallow, Thank you for taking the time to review your recent stay in the Toffee Shop. We are glad you enjoyed your stay and I will pass on your comments to our Brasserie Manager to ensure these issues do not happen again. We look forward to welcoming you back again soon! Love, Mal x More 

Staffordshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

From the moment I checked in, the Malmaison (my favourite chain of hotels) delivered to its usual high standards. The boutique style rooms are stunning, probably my favourite ever, and the staff are all extremely courteous. Thank you, Mal!

Helpful?
Thank jessjohnson01
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear jessjohnson01, Thank you for your great review of Malmaison Liverpool. We are delighted that you enjoy each stay with us and we hope to welcome you back to the hotel again very soon! Love, Mal x More 

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