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Hallmark Hotel Liverpool South

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Hallmark Hotel Liverpool South
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619 Reviews from our TripAdvisor Community

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Showing 616: English reviews
Buckie, United Kingdom
Reviewed 2 days ago NEWvia mobile

Booked this last minute due to unscheduled late overnight to Liverpool. Only required bed to sleep so didn't require high facilities however it's grubby appearance disappoints for its cost. At £85 for a twin room for 2 adults it was to include breakfast. Upon arrival advised this wasn't the included. Dead phone battery and late time of arrival meant difficult...

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Helpful?
Thank Seanyboi30
Reviewed 2 days ago NEWvia mobile

Thankyou to all the staff who made our visit to the hotel very welcoming Claire on reception John waiting on and all the rest of the staff /bar etc Will certainly return TV wasn't working in room (bad signal) this was no problem given another room straight away Very relaxing stay

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Helpful?
Thank Rosemary P
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear Rosemary P, Thank you for your recent review at Hallmark Liverpool South enjoyed your stay at our hotel. I look forward to welcoming you back in the near future . I will pass your feedback onto Claire and John. :) Kind Regards: James Constantine

Derby, United Kingdom
Reviewed 6 days ago NEW

Quiet,clean,comfortable hotel friendly staff good food and service.Some type of fire would have been nice in the residents lounge also the wedding party should have been asked to stay in the designated wedding rooms.The brides father seemed to think he had hired the whole of the hotel for the wedding.

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Helpful?
Thank Stephen B
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear MunchBunch_8 Thank you for your recent review at the Hallmark Liverpool South. Thanyour wedding very special for you. We hope to welcome you back in the near future . Kind Regards: James Constantine

mid england
Reviewed 1 week ago

We were greeted by a very helpful reception staff, Andrew, who straightaway offered to upgrade us, which we appreciated. We had room 44 on the front of the hotel, overlooking Sefton park. The room was very clean everything in there that we needed including a really comfy bed. The bathroom had a bath and shower, which wasn't very powerful but...

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Helpful?
Thank kayaMidEngland
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear kayaMidEngland, Thank you for taking the time to post a review of your stay at Hallmark Liverpool South. I am pleased that you enjoyed your stay an d our staff including Andrew exceeded your expectations. We look forward to welcoming you back in the near future. Kind Regards James Constantine

Reviewed 2 weeks ago via mobile

We got married on January 7th 2017 at the Alicia Hotel Sefton Park. The staff were excellent nothing was to much trouble. They seen to all our requests, Made our guests feel very welcome. Great atmosphire. The Food was amazing and the venue was perfect for our civil ceremony. Becky our wedding planner was brilliant,she was with us every step...

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Helpful?
1Thank JacquelineObrien68
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear JacquelineObrien68, We are so happy you had a magical day with us here at Hallmark Liverpool South. I will pass your lovely comments on to the management and staff and wish you and your new husband all the best in the future and we hope to welcome you back soon. Many thanks Claire Dawkins

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed here overnight with my wife as we were at the hotel for a friends wedding, we found the food lovely both during the evening function and also the next morning at breakfast. The staff were friendly and attentive and nothing seemed too much hassle for them, I have spent 20 years working in the hotel industry and I'm...

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Helpful?
1Thank OzzyD26
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear OzzyD26, Thank you so much for your lovely comments I will make sure these are passed on our management and staff. Many thanks Claire

Durham
Reviewed 3 weeks ago via mobile

I had to give one star as you could hi there give none Booked and paid for a superior room with sleigh bed - roll top bath - Sep stand alone shower - luxury robes and slippers and upgraded toiletries - sounds nice ? Got a nice bed but nothing else - no roll too bath -no stand alone shower...

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Helpful?
Thank joles13
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear Joles13 Thank you for taking the time to write a review on TripAdvisor following your stay at Hallmark Liverpool South I am sorry to hear that you were disappointed with your recent stay. It is always our intention to make sure our guest are well looked after and if we fell short of expectations , I am very sorry...

Liverpool, United Kingdom
Reviewed 3 weeks ago via mobile

Checking in was easy and fuss free, Claire was lovely. On entering this executive double room it was cold and because furniture was dark it felt very closed in. Heating was on but wasn't spreading across room, reception sent a portable heater up but it was very loud so they exchanged that for another quieter one. I asked for a...

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Helpful?
Thank Suzie h
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear Suzie h, Many thanks for you feedback on your recent stay with us here at Hallmark Liverpool South. I have been in touch with both our own website team and 3rd party sites to update the room descriptions and apologize you did not receive what was stated in the confirmation. I will also pass all your comments on to...

Liverpool, United Kingdom
Reviewed 3 weeks ago

Had the pleasure of spending Christmas Day here. Food and service was excellent Decided to stay overnight. Room was lovely very comfortable bed. The hotel is in a really nice location overlooking Sefton park and not too far from the city centre Would recommend this hotel

Review collected in partnership with Best Western
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Helpful?
Thank Chrisj319
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear Chrisj319, Thank you so much for your lovely feedback i will make sure i pass your comments onto staff and management. Many thanks Claire Dawkins

Northwich, United Kingdom
Reviewed 5 weeks ago via mobile

Staff were really helpful and friendly, no complaints at all there....but the actual hotel.... It feels really tired and a bit run down. But my biggest complaint is the mattress. Horrendous! Hard, lumpy and down to the springs, worst I've ever experienced. Chose venue as thought it was close/walking distance to the Palm House which we were attending for a...

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Helpful?
Thank misty497
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this review

Dear misty497, Thank you for taking the time to write your review. Guest feedback is really important to us so we can improve our service. Can i please ask if you could contact me at the hotel regarding your room number so we can sort the problems you encountered. As of the 01/01/17 we are now Hallmark and are getting...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
  • Breakfast Available

Additional Information about Hallmark Hotel Liverpool South

Address: 3 Aigburth Drive | Sefton Park, Liverpool L17 3AA, England
Location: United Kingdom > England > Merseyside > Liverpool > Sefton Park
Price Range: $53 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Hotel Liverpool South 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Best Western Liverpool
Liverpool Best Western
Hotel Style:
#34 Family Hotel in Liverpool
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Questions & Answers

Here's what travelers have asked, with answers from Hallmark Hotel Liverpool South staff and other travelers.
7 questions
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1 month ago
Rugeley, United Kingdom
over a year ago
Chesterfield, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Liverpool South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 44 'Chestnut' room is more than adequate fir a short break”
 of 5 bubbles kayaMidEngland, 1 week ago | Read review
“Opt for another hotel - don't stay.”
 of 5 bubbles markclivejones, Dec 12, 2016 | Read review
“ask for one of the higher floors to avoid the noise”
 of 5 bubbles 851ustanep, Dec 12, 2016 | Read review
“go executive, it would be worth the extra.”
  • bed
  • bathroom
 of 5 bubbles AnneOnym0us, Dec 8, 2016 | Read review
“Don't stay here, but if you must, check to see if they have a function on and demand a quiet room.”
 of 5 bubbles SuseS831, Dec 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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