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Crowne Plaza Liverpool City Centre

#27 of 100 Hotels in Liverpool
Certificate of Excellence
4.0 of 5
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St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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1 room 1 adult
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Crowne Plaza  Liverpool City Centre
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1,713 Reviews from our TripAdvisor Community

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Hertfordshire
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here over a weekend as we were attending a game at Anfield. We arrived and our room wasn't ready (2pm) but as we were heading back out again this wasn't a problem. The swift checking in process made it all very easy. The delightful doorman was a very special man indeed, he took time out on both the... More 

Helpful?
Thank k6con
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here and attended a family wedding in The Princes Suite, the food was great, service was great all staff amazing and very helpful! Breakfast offers everything you could want, including pancakes which made my husband extremely happy!!! We had the room at the reduced rate of £110 p/night as we were part of a wedding party, however I feel... More 

Helpful?
Thank Slinksta
Doncaster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Fab location, superb hotel. room not ready at 2 so after only a few minutes of sorting, it was, but still received complimentary drinks which were sent up to room. We will definitely book here again! My husband said it was the best breakfast he's ever had in a hotel

Helpful?
Thank sherburn802
Cheshire, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed the night for an event. we were very well looked after, our drinks were replenished all night long until 3am! Food was excellent. Staff at reception and room service all superb. No complaints whatsoever, will definitely return to take in the Liverpool sights

Helpful?
Thank Petal0570
Stourbridge, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 2 nights on 22nd february for my husbands birthday. We had a king executive room with club lounge access. Upon arrival the staff was so friendly and James who checked us in couldnt have been more helpful giving us advise on where to go and recommending restaurants for us to eat that night and... More 

Helpful?
Thank JJL141200
Chesterfield, United Kingdom
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Staying in an upgraded room at extra cost. Refunded when we had a few niggles. The reception staff , especially Luke, were great when we complained about the limited TV channels and lack of subtitles and disturbing noise from the crane moored nearby. The room was indeed recently refurbished and pretty comfortable with a grateful view. A good tourist location... More 

Helpful?
Thank 603Jim
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel for a surprise birthday celebration 23rd January. Six rooms booked in total as family were also staying. From my initial enquiry through to the event the staff could not have been more helpful. I would particularly like to mention and thank Luke (Consierge Team)who went out of his way to assist me with table decorations, balloons and... More 

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Thank mak15381
Glasgow, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Well my father comes here every month pays 150 a night when he stays . We arrived and iv been here before aswell so iv had a better welcoming . Luke the receptionist tried to give us a double bed room and there was 3 of us hahahaha then we changed the room it was fine but after unpacking luke... More 

Helpful?
1 Thank Catherine M
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Catherine M Thank you for your recent feedback of your recent stay. We do value your feedback. We also value your father staying us as he is a loyal member and stays with us regularly and we reward our members with extra membership benefits consistently. I am sorry for the confusion that had happened during your recent stay. I... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We came here for a weekend break on 23rd Jan. The reception team were very welcoming and helpful. Our room was on the 4th floor with nice view over Prince Dock and was well presented. The breakfast was brilliant, plenty of choice! Location was good, we walked to all the main tourist attractions. I wouldn't hesitate to book here again... More 

Helpful?
Thank Robin H
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Robin H Thank you for your review of the Crowne Plaza Liverpool City Centre. It makes us happy to read you had a great time at our Hotel and in our wonderful City. It also great to read you would like to stay with us again when in Liverpool. We will look forward to seeing you again. Contact me... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Hotel really nice bar staff great and friendly really nice people .. My rating is due to the night staff as they were not very nice to me and my husband they made us feel like we were not ment to be in there hotel due to us going out for a cig they were very rude and looked down... More 

Helpful?
Thank Hayley H
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review

Dear Hayley H Thank you for sharing your comments of your recent stay with us. Congratulations on recently passing your driving test. It is great to read you found our Hotel very nice. However I am saddened to read the rest of review due to your encounter with our Nights Team. I am sorry if this encounter made you feel... More 

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