When I stay in hotels, I leave positive reviews when the visit was outstanding, or other visitors need to be aware with some tips and tricks, and I leave poor reviews when the attitude of staff makes me feel it would be instantly dismissed or I'm not asked: "How was my stay". Unfortunately, this was the latter. My review below is quite long, so it is useful for those who like to know about a hotel before booking. Firstly, COVID safe. Holiday Inn Leicester is doing an EXCELLENT job here with a quiet check-in area, quiet corridors and automatic hand sanitiser as you walk in, before the lifts, in the lifts, and after the lifts. You can clean your hands every single time you have touched a shared button! I really appreciate this, the hotel was VERY CLEAN and felt safe. The NCP car park opposite, not so much (doesn't look like the parking machines have been washed in weeks, you have to touch a button to enter). The front desk can validate your parking, saving you touching the NCP machines on the way out. The beds were AMAZINGLY comfy - I think this is the most comfortable hotel bed I have EVER slept in. When that new double bed arrives, I think I'll be giving this hotel a call to see if I can purchase one! The shower was perfect, even if it took me 5 minutes to work out which way was cold and which way was hot (there is a good 10 to 20-second delay in your action on the thermostat to the temperature of the water). The air con - perfect - given the 33-degree heat outside, I asked for a 2nd key card to leave the air con on if I was going to return within the hour. The not so good: My TV didn't work - the only channels available was ITV Be - I retuned the TV myself, but it was the same result. Given the lack of wanting to go out in Leicester at the moment, this didn't make the time pass so well. You can't get around the back of the TV to plug in a Chromecast - something I usually do, as who watches TV anymore... The TV remote itself took about ten taps of every button to register - this wasn't a problem once I realised I only had ITV Be. There was a good inch underneath the door into the room - big enough to get my hand under. This caused a problem with light getting in underneath the door as the corridor lights don't go off automatically - this was resolved by using one of the clean towels to cover the gap. This also reduced my privacy whilst in the room, and this also allowed the very loud voices of the cleaners to boom into my room. When they weren't talking to each other, they were talking to people on their phones, obviously, this isn't a problem usually. Still, with such loud voices and the gap beneath the door letting it all in, I feel like I know the relationship between one of the cleaners and their other half on the phone. As mentioned, the team are doing an excellent job though, a super clean room, clean corridors etc.! Thank you The COVID safe changes meant there was only one mug in the twin room and no coffee or tea in the hotel room. When going down to the front desk to ask for some, I only got given two sachets. Not enough for a 2-night stay - I ended up going to Tesco to buy my coffee and milk (there is a fridge in the room I was in) - otherwise I would be going down to the front desk every couple of hours! It was a twin room, but there was only one bathrobe and no extra towels. I couldn't work out how to get the bedside light on - maybe the bulb had gone. The worst was on Saturday morning; there was a drilling/sort of scraping noise going on at around 9 AM which woke me up - not too pleased after a 6-hour drive to the city the night before. The same happened again for a much shorter period and later on Sunday, around 10/11 AM. I hope this is a fair review and is based on my previous experience of Holiday Inns with much higher standards - I appreciate the pandemic might be causing some challenges on this front. I will most likely book at this hotel again, but not once I've tried some others in Leicester (a regular visit for me in normal times) and dependent on competitive pricing.…
Recently attended a friends 50th Party at the Holiday Inn, loved the atmosphere and staff were really friendly. My wife is gluten intolerant and this wasn't an issue, they sorted her meal quickly and she said it was delicious. Hotel rooms were clean and comfy and breakfast was tasty too. Would recommend for any large gathering in the future.
Just a one night stay for a birthday, however, as always it was a lovely comfortable stay. Met at reception with a really warm welcome, no waiting, went straight to the room. Everything was clean, bathroom (no bath) was spotless. Didn't hear much noise from the busy road. Beds were very comfortable, 2 doubles, tv, tea making all good. Bar area was nice and relaxed, staff brilliant. Never had a bad stay here, standards are always very high.
I stayed here for five nights and I was so impressed by the place. I would definitely stay here again. Having grown up in Leicester I have returned on several occasions and over the years, Holiday Inn Leicester has served as a temporary home albeit for just a few nights each time. The rooms are spacious and really warm/comfortable. The location is perfect with everything easily accessible. Most importantly though, the staff are really helpful, friendly and extremely hard-working. Thank you much.
The staff here are very friendly and welcoming. The rooms are clean and quiet. My only criticism is it that it is tricky to get to on foot. Pedestrian lights seem to be permanently blocked and even when you cross the pavements aren't the best.