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Grand Metropole Hotel

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Grand Metropole Hotel
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3,415 Reviews from our TripAdvisor Community

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Showing 3,410: English reviews
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Sandbach, United Kingdom
Reviewed yesterday NEW

Where to start, I have been in hotels all over the world and quiet a few in Blackpool but nothing compares to this hovel of an hotel. Staff very rude felt like we were an inconvenience rather than a guest, waiter in restaurant gave us no information where to sit then when we did find our own table he then...

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Helpful?
Thank pmjm1417
Durham, United Kingdom
Reviewed yesterday NEW

Where do I begin? We entered the room to find the windows wide open and two pigeons flying about. After shooing them out, I looked in the bathroom. The toilet flush had been removed from the wall. The toilet bowl was also covered in sick from a previous guest Additionally they had left dirty mugs from the previous guest including...

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Helpful?
Thank Thomas01388
Wakefield, United Kingdom
Reviewed 2 days ago NEWvia mobile

Filthy hotel! Rooms were disgusting, not been cleaned. The beds were clean that was the only thing. The corridors were filthy. Stains all way down the corridor on the carpets. Doors were all battered wires out. Pint glasses left stood outside people's rooms and was still there when we checked out. Mould and dirt around windows. Shower in room not...

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Helpful?
Thank z0el0uise12
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary. Regards, Francis Sheridan. General Manager.

Leeds, United Kingdom
Reviewed 2 days ago NEW

cheap getaway... said free parking not free wifi not free. Carpets dirty everywhere walls dry plaster dust 2 inch thick on wardbrobe and mirror that bad we slept in clothes utter awful. mould on walls needs shutting down worse hotel in blackpool i bet.

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Helpful?
Thank 527robert
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary. Regards, Francis Sheridan. General Manager.

shropshire
Reviewed 2 days ago NEW

this hotel is terrible dirty our room smelt of smoke the carpet was filthy couldnt open the window wall paper peeling off glad it was only for one night avoid this hotel its vile. The car park is a joke and they have the cheek to charge you I would never stop there again.

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Helpful?
Thank gojo1
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary. Regards, Francis Sheridan. General Manager.

Leicester, United Kingdom
Reviewed 2 days ago NEWvia mobile

My wife & I planned a trip to Blackpool and found this hotel on hotels.com and thought it looked really nice from the photos displayed how wrong can you be! It was absolutely shocking as you can see from the photos displayed filth to say the least.. we got a full refund the manager didn't bother to come and speak...

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Thank austinelliott1976
Ellesmere Port, United Kingdom
Reviewed 6 days ago NEWvia mobile

Now I really can't complain because for a cheap getaway we got a quick check in, a warm room with a good shower (pressure wise)....... but the splendour of the historic building is crying out for some TLC you can almost hear it as you navigate the mold ridden corridors, wall paper is hanging off the walls and ceilings, water...

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5Thank ChrisLow70
Scarborough, United Kingdom
Reviewed 6 days ago NEWvia mobile

We spent 3 days at the hotel, found that the rooms were average to good but the view was amazing looking right next to the tower as u can see in the picture. we booked here after our original hotel was so bad we walked out straight away so the staff did great to book us in with such short...

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1Thank kensmith1980
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. I was so pleased to read that all aspects of your stay were to your satisfaction and especially that you felt we offered value for money. Your very positive comments about the views are noted and has been passed on. We look forward to welcoming...

Reviewed 1 week ago

The Grand Metropole is reaped in history and this grand historic building has been left to rack and ruin by the Britannia hotels group - so very sad. The general decor was beyond tired, the dining hall lacked ventilation and upon entering the food hall for breakfast the lingering smell of cooking oil was overwhelming. We stayed in an executive...

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3Thank JG1750
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary. Regards, Francis Sheridan. General Manager.

Widnes, United Kingdom
Reviewed 1 week ago

This hotel is a total and utter disgrace.....! We only booked in here for one night due to our regular Blackpool hotel the ibis styles being fully booked ! On arrival the outside was dirty and untidy there was a grimy plastic entrance area with dirty door handles, we got to reception and was asked for photo id as we...

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9Thank Neil D
Francis S, General Manager at Grand Metropole Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor. Please accept my apologies for those aspects of your stay that you were un-happy with. Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary. Regards, Francis Sheridan. General Manager.

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1,076 photos of this hotel

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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Grand Metropole Hotel, Blackpool is the only hotel in Blackpool which is located between the sea and the promenade, offering uninterrupted views out across the Irish Sea. Close to both the North Pier and the famous Blackpool Tower, this hotel in Blackpool is perfectly located for all of Blackpool's attractions and entertainment venues. ... more   less 

Additional Information about Grand Metropole Hotel

Address: Princess Parade, Blackpool FY1 1RQ, England
Location: United Kingdom > England > Lancashire > Blackpool
Price Range: $40 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Metropole Hotel 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Grand Metropole Blackpool
Hotel Grand Metropole
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Questions & Answers

Here's what travelers have asked, with answers from Grand Metropole Hotel staff and other travelers.
44 questions
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Questions? Get answers from Grand Metropole Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“dont pick another hotel”
 of 5 bubbles 527robert, 2 days ago | Read review
“Do not book here...!”
  • dirty radiator
  • dirty windows inside and out
  • dirty shower mat
  • this was the window ledge in the bathroom
  • dirty thread bare carpets in the room
  • not clean !
  • the step leading into the bathroom
 of 5 bubbles 717neild, 1 week ago | Read review
“Don't think there are any”
 of 5 bubbles Flyingisfun, 1 week ago | Read review
“Please don't bother until Brittania get their act together.”
 of 5 bubbles jonhaslam1, 2 weeks ago | Read review
“Number 245 was ok it is in the middle of building”
 of 5 bubbles erice157, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question