This used to be such a special hotel, but sadly no more! We last visited on honeymoon in 2014 and were shocked to see the decline between then and now. To charge in excess of £300 per night for a shabby, dated room with stained and threadbare carpets, scuffed wallpaper, cracked bathroom tiles and peeling paintwork is unsustainable, given there are so many choices of accommodation in the Lakes now. Some serious investment is needed in the decor of the rooms and public areas, if they are going to justify these high prices. Dinner was good, although we were disappointed to be seated in the rather charmless “overflow” room rather than the lovely oak-panelled dining room. The food was tasty and interesting. We chose the accompanying “premium” wine flight, which consisted of too great a volume of rather average wines and was quite disappointing. Slightly baffling was that our room wasn’t serviced at all during our stay, due to “cross-contamination risk” - meaning we ran out of loo roll and could only have one cup of tea as stocks weren’t replenished. We haven’t come across this anywhere else, and it was entirely at odds with the complete lack of any other Covid measures, beyond a singular bottle of sanitiser on the reception desk - staff very happy to serve food and drinks in close proximity with no masks, for example. We conclude this is a cost-cutting exercise, with Covid as the excuse! The staff were delightful, enthusiastic and friendly, but seemed overstretched (most apparent at breakfast, where we had to ask at least three times for everything we wanted and just gave up completely on our coffee on the first morning). I wouldn’t return, but will watch with interest as I understand the hotel is up for sale. Hopefully a new owner can return it to its former glory, which the location and stunning building merit.…
Having visited once before, it was great to be back at Holbeck Ghyll! The afternoon tea itself was divine, but what made this trip really special was the fantastic service from the staff. We were looked after by Craig, who couldn't have been more attentive, even offering me a free glass of prosecco after hearing I had just completed my degree! All round a fabulous afternoon, can't wait to head back!
As parents of the groom, we stayed at Holbeck Ghyll for 3 days as part of the wedding party. The hotel size and location was ideal for us and our stay was made very special through the excellent attention given to our group by Tom, assisted by Mari on the day of the wedding. The hotel itself is suffering a little from its closure during the lockdown and needs routine maintenance of some rooms and gardens, but we understand the circumstances and this did not detract from our stay. Well done Tom and Mari!
We booked a two night stay as part of a Birthday Treat. It is three years since our last visit, and I was concerned about some of the recent mixed reviews, but I have to say we did not have any issues. The staff were friendly and helpful, and the overall atmosphere was just what we wanted. We had a lovely large room right at the top of the hotel with a great view of the Lake, lots of stairs, but not a problem for us. We enjoyed our dinners and breakfasts, good choice of dishes, and quality was very high.
We stayed in the miss potter suite and wow...what a view of the lake!! We had the most relaxing stay and treated ourselves to some massages at the spa as well. Spa is a bit small but the treatments and the therapists were great. Would recommend trying the tasting menu as it was spectacular, the chef here clearly knows what he’s doing. Can’t fault the place really. Would stay again.