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North Lakes Hotel & Spa

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North Lakes Hotel & Spa
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963 Reviews from our TripAdvisor Community

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Showing 958: English reviews
Cumbria
Reviewed July 6, 2015

The hotel and spa was great and the staff fantastic, well mannered and couldn't do enough for you. We had dinner at the hotel in the restaurant, the menu was expensive, my main course was a mixed fish, salmon, bass and two battered prawns on a skewer, served with a cone of chips, no salad or vegetables and the fish...

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Helpful?
10Thank LiveLoveLaughCumbria
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

So sorry you didn't enjoy your food. It's certainly not the kind of feedback we're used to, and I do hope that you made us aware at the time? On a more positive note, thanks for you kind comments about the rest of the Hotel, especially the team, and I very much hope that you might give us another try?...

Glasgow, United Kingdom
Reviewed July 5, 2015 via mobile

Stayed here as a spa break treat. Easy to get to the hotel as just off the motorway. Arrived slightly early for check in, we were offered to use the spa facilities or lunch however we decided to go a drive. Local area is beautiful, plenty to see and do. Arrived back, still to early for check in which is...

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Helpful?
Thank samson01
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for your comprehensive review and we look forward to your next visit. Kind regards

Scunthorpe, United Kingdom
Reviewed July 1, 2015

Very nice hotel, with great facilities. Staff are very helpful and accommodating. Rooms are comfortable and very clean. Meals are high standard and reasonably priced. Was part of a large party, and everything was spot on even though they were dealing with a large number at the same time.

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Helpful?
Thank Margaret P
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the review Margaret, really kind comments, thank you. Kind regards

Cumbria, United Kingdom
Reviewed July 1, 2015

I stopped at this hotel on the 04/06/15 for one night. On arriving at the hotel my heart instantly dropped, the horrible blue and boring exterior made it look more like a cheap Hostel than expensive spa/hotel. This was the only bad thing.!! The staff were amazing! Food was Brilliant! Rooms were Average but comfy! The Spa was fantastic! And...

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Helpful?
Thank Miss A M H
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Glad you enjoyed it, and thanks for taking the time to post a review. Kind regards

Reviewed June 30, 2015 via mobile

Had a complimentary pass to the pool facilities, these are excellent and were not crowded Had lunch at the bar beside reception, food was lovely and reasonably priced. Worth a visit if you are in the vicinity

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1Thank Lo W
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for the recommendation, and we hope to see you again soon. Kind regards

Knowsley, United Kingdom
Reviewed June 29, 2015

Easy access to hotel from M6 motorway. Prompt and efficient service at reception upon arrival. Clean and comfortable room with good (and free) wifi connection and complimentary newspaper. Good quality food and friendly staff.

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Helpful?
Thank Matt G
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Short and sweet! Great review, thank you! Kind regards

London, United Kingdom
Reviewed June 29, 2015

We had a wonderful family get together. 27 of us arriving with different needs, likes and dislikes. The help and organisation with the initial bookings was very good. Everyone liked their room and enjoyed the Spa and Gym. The staff were excellent, they were always happy to help and were still smiling in the bar even though we were pretty...

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Helpful?
Thank JAHas
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Your party were an absolute pleasure to look after from start to finish! We hope to welcome you back soon. Kind regards

Penrith, United Kingdom
Reviewed June 28, 2015

The annual Chamber of Commerce Diner came around again, and once again North Lakes provided a delicious and original vegan meal. Be fair and give notice of special requirements and North Lakes pass the mark every time.

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Thank HedgehogBookshop
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

We aim to please, glad you enjoyed it! Kind regards

Carlisle, United Kingdom
Reviewed June 25, 2015

Spanish evening was a little disappointing. Starter of Parma ham and breads was lovely. Main was a buffet choice and dessert was a bit like a trifle.had hoped it would have been tapas. Having said this, surroundings and company were excellent. The Spa and pool are great.

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1Thank Julia D
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

This is the second time you've reviewed the same event Julia, which was now over 2 months ago. In my response to your first review, I did request that you come and speak to us next time you are in the hotel, so please feel free to ask for me at reception. Kind regards

Southampton, United Kingdom
Reviewed June 23, 2015

I spent a week at the North Lakes Hotel with a group of 50 pensioners and it seems because we were in a group we were treated as second class citizens. We received the same vegetables for dinner (diced carrot & swede) three days running along with some inedible fish. A steak and mushroom pie revealed not one piece of...

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Helpful?
9Thank Maggie R
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review

Thanks for your review Maggie, and I am sorry if you felt that you were treated differently to anybody else. Inevitably with large groups such as yours, dining all at once, catering arrangements have to be different to those of small tables arriving individually in order for us to serve you quickly and efficiently. Equally, it is rare that we...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 

Additional Information about North Lakes Hotel & Spa

Address: Ullswater Road, Penrith CA11 8QT, England
Location: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Price Range: $153 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, UK - Lake District
Hotel Style:
#3 Family Hotel in Penrith
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Questions & Answers

Here's what travelers have asked, with answers from North Lakes Hotel & Spa staff and other travelers.
12 questions
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Questions? Get answers from North Lakes Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take first floor rooms if possible. Dragging suitcases up three flights is not advisable.”
normanf721, 6 days ago | Read review
“If you want a quiet room I would suggest you put that on your requests when booking.”
960billc, 3 weeks ago | Read review
“Amazing family rooms for up to 5 people”
ianwR2850ZD, Feb 26, 2017 | Read review
“with it's location I can't imagine any room having a spectacular view, but don't be put off”
joycebJ632UX, Feb 17, 2017 | Read review
“The suite is brilliant value with complimentary minibar”
cazla2015, Jan 29, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question