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Mercure Hull Royal Hotel

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Mercure Hull Royal Hotel
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1,075 Reviews from our TripAdvisor Community

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Showing 1,053: English reviews
Shipley, United Kingdom
Reviewed yesterday NEW

Staff were excellent sorting a new room for me at 4.30am after revellers in the next room kept going after their office party. The problem was that they were talking loud and had the TV on loud but nothing that should have come through the wall and woken me up. Don't stay in 167 or 168, the sound transfer meant...

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Helpful?
Thank Simon W
Hull
Reviewed 2 days ago NEW

Stayed for one night after going to a wedding. Checked in earlier than 1400 and the room was ready, the young lady on reception was very helpful and friendly. Had to park in one of the disabled bays and she said that was ok. Quick and easy check in. The room was clean with tea and coffee making facilities. The...

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Helpful?
Thank hullandbeyond
York
Reviewed 2 days ago NEW

The staff were fabulous, so polite, welcoming and friendly. The breakfast buffet and menu were really good - the kippers were amazing! The location is great being part of the rail and bus station complex and near lots of good shops. The public areas are fabulous, well maintained and retaining their former glory. It's the bedrooms that let this hotel...

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Helpful?
Thank Jade-Stamford
Reviewed 2 days ago NEWvia mobile

Very disappointing, food well below par for the prices they were charging. Things were either over cooked, cold or just not nice and don't get me started on portion sizes. Let alone the rocket salad that was served 10 mins after the very over cooked mushroom risotto with inedible Parmesan cheese crisp. The restaurant was very quite with very few...

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Helpful?
Thank Victoria D
Cheshire
Reviewed 5 days ago NEW

As usual staff etc great at the Hull Station Hotel. Disappointed with the ;location of room 271in view of stairs aand distance involved from reception and bar. On 3 occasions I got lost trying to find the ground floor bar and signage is poor. A lady at reception when I che cked out offered me a complimemntary breakfast which had...

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Helpful?
Thank MarpleTiger
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I was pleased to read you enjoyed your stay. It is wonderful staying in an historic hotel rather than a modern building although a drawback can be the unorthodox lay out, in our case we have a small wing with 20 rooms which rambles away from the main section of the hotel. I am sorry...

Belfast, United Kingdom
Reviewed 1 week ago NEW

This could be a great hotel. Grand, and a perfect location in Hull, it burnt down in the early 90s when I was then a student in the city. Its renovation has been decent, but the decor in the rooms is now dated and feels old fashioned. First the negative: the check-in (late night) was awful - the staff lacked...

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Helpful?
Thank D4380ZKalexb
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I was very disappointed to read of your experience and would be grateful if you could contact me directly so that I can apologise in person and gain a better understanding of the problems you encountered. My email address is gm@hotels-hul.co.uk and my number is 01482 598 500. Kind regards David

newcastle
Reviewed 1 week ago NEW

Once we arrived into hull we could not get to hotel because of main road to hotel was closed no fault of hotel, so after 20 mins with sat nav and get no where we decided to ring hotel and let them talk us in ( well so I thought ) after explain our problem he kept saying we'll do...

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Helpful?
Thank johnduffNewcastle
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear John, I was sorry to learn of the problems you had getting directions, as a busy hotel we receive calls each evening from guests requiring directions and this is not a problem. I get the impression from reading your comments that my team struggled to identify where you are so that they could begin to direct you and I...

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago NEW

I had a lovely experience at the bar last night during a busy period when i was been served by Sarah. She paid very close attention to my order of Food and drink and even came back to check i was satisfied with my meal. The other lady on the bar didn't really seem to pay much attention to if...

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Helpful?
Thank DjDangerous
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Thank you for your review. I am pleased to know that Sarah offered you such good service. regards David

London, United Kingdom
Reviewed 1 week ago via mobile

Popped in for breakfast. Not great £7.50 for raw in the middle, hacksaw proof bacon and an even more desirable bun. Menu states covered in sauce. This is not true and even had a skin on it yuck!!!! If the food is in this state I hate to see your rooms!!!

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Helpful?
Thank Kayleigh M
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear Kayleigh, I was sorry to read that you were disappointed with your food when you popped in for breakfast. We serve over a hundred breakfasts every day and with few exceptions our guests leave highly satisfied, I do wish rather than posting a review on here you had simply spoken to a member of my team - they are...

Reviewed 1 week ago via mobile

Lovely hotel,friendly staff! Stayed at the hotel for 2 nights it's in a great central locations located right next to the train station and St.Stephens shopping centre. The rooms where basic but very clean & spacious. The bathroom had a shower and bath which was great. Had lunch at the hotel which was lovely, nice atmosphere in the hotel lounge....

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Helpful?
Thank Jenni N
David C, General Manager at Mercure Hull Royal Hotel, responded to this review

Dear Jenni, Thank you for your review and your recommendation. I was pleased to read you enjoyed your stay Thanks David

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 

Additional Information about Mercure Hull Royal Hotel

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Price Range: $61 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hull Royal Hotel 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull
Hotel Style:
#8 Romantic Hotel in Kingston-upon-Hull
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hull Royal Hotel staff and other travelers.
7 questions
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Pontefract, United Kingdom
2 months ago
Blackpool, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hull Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a quiet room”
 of 5 bubbles Z6565LJsimonw, yesterday | Read review
“Go for an upgraded room which will then only be what you would expect as standard”
 of 5 bubbles Jade-Stamford, 2 days ago | Read review
“One with new beds and air con that works not on extra hot all day an night”
 of 5 bubbles johnduffNewcastle, 1 week ago | Read review
“Ask for a room facing AWAY from the station.”
 of 5 bubbles Japanista, 2 weeks ago | Read review
“Third floor was good.”
 of 5 bubbles SheilaB706, 2 weeks ago | Read review
5 of 5
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