We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
24 Ferensway, Kingston-upon-Hull HU2 8NH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book Now and save 25% off
Lock in the lowest price from these sites
Booking.com
$81
View deal
Expedia.com$86
Priceline$86
Hotels.com$86
eDreams$81
Trip.com$86
ZenHotels.com$100
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (237)
Dining (60)
Room & Suite (39)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree by Hilton Hull
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 21 hotels in Kingston-upon-Hull
Location
Cleanliness
Service
Value
Travelers' Choice
If you’re looking for a modern hotel in Kingston-upon-Hull, look no further than Doubletree by Hilton Hull. Given the close proximity of popular landmarks, such as St. Charles Borromeo (0.4 mi) and Hull City Hall (0.4 mi), guests of Doubletree by Hilton Hull can easily experience some of Kingston-upon-Hull's most well known attractions. You’ll enjoy relaxing rooms that offer a flat-screen TV, air conditioning, and a desk, and you can stay connected during your stay as Doubletree by Hilton Hull offers guests free wifi. The hotel features room service. Plus, Doubletree by Hilton Hull offers a fitness center and an on-site restaurant, providing a pleasant respite from your busy day. You can dine in the hotel's lounge bar or Marco Pierre White Steakhouse or to check out some of the restaurants that are a short walk away from Doubletree by Hilton Hull, including Wings (0.2 mi), The Greek Restaurant (0.7 mi), and The Lion & Key (0.7 mi). If you are interested in exploring Kingston-upon-Hull, check out a marina, such as Hull Marina. The staff at Doubletree by Hilton Hull looks forward to serving you during your upcoming visit.
Read more
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Internet
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Rooftop bar
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
VIP room facilities
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
Hotel links
Special Offer:Book Now and save 25% off
580Reviews17Q+A51Room tips
Traveler rating
  • 313
  • 134
  • 37
  • 42
  • 54
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
John E wrote a review Yesterday
Chesterfield, United Kingdom39 contributions44 helpful votes
We better break this review down in to two sections, the good then the bad. First, the good, we thought the bricks and mortar of the Doubletree by Hilton Hull along with the rooms are TOP rank. The hotel looks new as do all the rooms. The lobby was clean and bright although it is a bit of a trek from the private car park (which even the walk considered, is another welcome feature). The location is central if not directly in the centre of the city. That said The Deep, the attraction we had come to visit was still only a 15 to 20 minute walk through the pedestrianised centre. While we are sure other hotels could be argued to have a better location, we feel the quality of the Doubletree makes it a great pick when visiting Hull. We walked through the lobby wearing our masks as per the very clear Hilton signs saying that masks were “required by all guests”. Our receptionist was Rio who was the only staff member we saw while in the lobby and was very pleasant in manner. While not wearing a mask herself she was behind her protective screen and she efficiently issued our room along with warm cookies … thank you as always Doubletree. The only negative was on mentioning it was my wife’s birthday we got a half hearted “happy birthday”. The room we had (room 111) was clean, had everything you need and had a seal on the door to show it was cleaned and ready for new guests. The bathroom was large and had plenty of towels. The bed was large and was SO comfortable, so much so we are looking to buy a comparable one for our home. The view wasn’t a lot to write home about but this in no way detracted from a great hotel room and one that was everything we have come to expect from the Hilton brand. Sadly for all our positivity there were some significant negatives while at the hotel. First, when we have visited other Hilton properties on my wife’s birthday they have made a specific effort to “make a fuss”. In Prague we never mentioned about it but on cleaning the room and seeing her cards on the table they gave us a bottle of wine and strawberries, the exact level of service we are happy to pay that bit more for and why we use Hilton properties wherever possible. Sadly in the Doubletree by Hilton Hull while we didn’t expect anything, as we never do, we got no nice surprise and no extra bit of service from the staff. What we were most disappointed in was the attitude to keeping guests safe from COVID. We were surprised that no effort was made by the hotel to enforce its own / Hilton’s mask wearing policy. While checking in people entered the hotel and moved around with no challenge. Later, while speaking to Rio to sort out the Hilton Honors WiFi which was not working for me not only did a large group of 20+ enter the hotel without any face coverings but staff and guests moved around without masks and without challenge. Whatever your opinion on the government and their guidelines specific circumstance make mask wearing a legal requirement. The hotel itself had clear signage to wear masks on their property but no action was taken to challenge anyone. This left us both concerned and feeling quite stupid as we were the only ones bothering. We went out to the centre of Hull to grab some food and on return to the hotel they had a security guard in the lobby who was also not wearing a mask and like the other members of staff without, had no lanyard showing an exemption. His manner left a lot to be desired as he was not welcoming and stared quite hard at myself and my wife … maybe he was surprised we were wearing masks. While we had a great night’s sleep the whole lack of COVID protocol was troubling to us so we made the decision to mention our concerns on check out while also feeding back the positive parts of the stay. The receptionist at check out (we are so sorry we didn’t get her name but she was wearing a “Trainee” badge) was really sympathetic and really came across as showing care and thought to our complaint. At the time of checking out some work was being undertaken in the lobby in relation to an event they were holding. We brought it to the receptionists attention that not only were guest not wearing masks, a large number of staff and the contractors / work men undertaking the display work were also not wearing any face coverings. We made it clear that the receptionist was not personally to blame and we were only passing our issues to her for these to be fed back. She asked if we would like to speak to the duty manager which was accepted and waited for her to come to us. The duty manager, we later were able to confirm as someone called “Jo” came out to see us. We stated the same concerns of the lack of face coverings and of no one being challenged over this. The duty manager told us we were wrong and that they did ask everyone (totally incorrect as we never witnessed anyone challenging a guest) and that in any event they did not have to enforce mask wearing. We made the point that mask wearing was a legal requirement and that Hilton themselves had the policy for, as their signs in the lobby stated “all guest to wear face covering”. We were told this was not the case, they had no legal requirement to do anything. We brought our concerns of the previous evening when we were checking in and she said she was there. We challenged this stating that only Rio was present in the lobby. The Duty Manager then retracted saying she was in the back, obviously she has the ability to see though a solid wall and see what is happening in the reception area. When we challenged about the Hilton signs she became even more argumentative and looked at her watch as if to show that she was tired of talking to us. We found this very insulting and asked her if she had somewhere to be to which she then made an excuse of her watch hurting her wrist. With absolutely no empathy to how we were feeling and getting no form of apology or acknowledgement that she was not taking COVID protocols seriously we left for our day at The Deep. We returned to the hotel later to collect the car from the car park as we had to enter to obtain a ticket to exit the gates. The hotel lobby was even more crammed with staff, guests and contractors setting up the event. Magically, ALL staff were wearing masks an action we think was knee jerk in reaction to our criticism. In summary the hotel is really good, the rooms clean and very well appointed, the location is good and the facilities such as gym and private secure parking also really good. Certainly we also need to add the trainee member of staff we saw on check out was very good. The lack of acknowledgement to my wife’s birthday was a negative but as we have stated we didn’t ask for or expect anything, it was just other Hilton properties have shown initiative and a great level of customer service being attentive to such events and going above and beyond. Sadly the hotel stay was let down most for us by it not enforcing any of its own advertised COVID precautions and by the lack of care and interest from the Duty Manager who simply did not seem equipped to be in that kind of position given her attitude and lack of understanding for customer service. While this stay does not dampen our enthusiasm for Hilton and staying in their hotels again, we would totally steer clear of the Doubletree by Hilton Hull only due to, in our opinion, the poor leadership of its duty manager "Jo".
Read more
Date of stay: January 2022
Value
Service
Sleep Quality
Helpful
Share
Debrh D wrote a review Jul 2021
23 contributions2 helpful votes
+1
Hotel's Favorite
Just back from 8 days away at the doubletree in hull. What a fantastic team, they made us so welcome. The warm cookies were a hit with the boys very tasty. Rooms are very spacious and clean. I liked the sealed rooms before entry. Very covid friendly. We felt very safe. Breakfast was fresh and plentiful, staff very attentive. Lots of choice. We ate one night at the Marco Pierre restaurant the steak was a bit disappointing however the rest of the meal was delicious. The bar food was delicious with good choice and generous portions. All staff were exceptional from reception to restaurant, bar and housekeeping nothing was too much trouble . They always asked and checked that things were ok . Whilst eating in the bar we noticed a man on his own a staff member came over sat down and chatted to him such a lovely gesture above and beyond. The hotel was family friendly with excellent attention to detail. When next in hull we will definitely be booking here . Would be an added addition if they had a spa and or swimming pool. Fabulous time had, Definitely we will be back 😊
Read more
Date of stay: July 2021Trip type: Traveled with family
2 Helpful votes
Helpful
Share
Response from Dominic McVey, General Manager at Doubletree by Hilton Hull
Responded Aug 2, 2021
What a great review! Thankyou so much as I know the Team will be extremely motivated by your kind words. I have had a word with Chef about the Steak. Sorry. Regards,
Read more
AA Y wrote a review Jan 13
United Kingdom4 contributions
Booked the hotel at last minute, checked in late and was greeted by Receptionist Nadia. Excellent customer services from Nadia, she is an asset to the hotel. Very nice and modern room. Cleaning standards are at highest level. Nice and clean bathroom. Breakfast staff are great. Very good service and breakfast option. Will recommend this hotel to family and friends. Thank you
Read more
Date of stay: January 2022Trip type: Traveled with family
Helpful
Share
JuP1954 wrote a review Dec 2021
Selby, United Kingdom52 contributions41 helpful votes
If you want somewhere great to stay this is the place for you, excellent all round. Right from turning up till leaving we were treated like royalty. It was just what we needed. Perfect stay, restful and just great
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
stevehilary wrote a review Dec 2021
Lincoln, United Kingdom60 contributions27 helpful votes
Stayed over Christmas. on Arrival could not exit the car park through the pedestrian gate as the exit button was not working. Fortunately someone cam to gain access. could not access wifi on my devices. The room was good and the breakfast was good. I was surpriswd to find that reception was not manned all the time especially for security reasons if not for questions from guests. When we trie to acess the car park through the pedestrian gate it was not working. had to go back to the hotel which incidently is not a short walk. some one came to open the gate and said that someone must have entered the wrong number too mant times . suggesting that it was me. Why is there no direct access to the hotel instead of having to walk along a Street.
Read more
Date of stay: December 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Previous
123456
PRICE RANGE
$84 - $123 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandYorkshireEast Riding of YorkshireKingston-upon-Hull
NUMBER OF ROOMS
165
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Doubletree by Hilton Hull
Which popular attractions are close to Doubletree by Hilton Hull?
Nearby attractions include Hull Truck Theatre (0.08 miles), Rock Up Hull (0.2 miles), and Gravity Trampoline Parks: Hull (0.1 miles).
What are some of the property amenities at Doubletree by Hilton Hull?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Doubletree by Hilton Hull?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Doubletree by Hilton Hull?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Doubletree by Hilton Hull?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Doubletree by Hilton Hull?
Conveniently located restaurants include Viet Memories Restaurant, Raj Pavilion, and Zizzi - Hull.
Are there opportunities to exercise at Doubletree by Hilton Hull?
Yes, guests have access to a fitness center during their stay.
Is Doubletree by Hilton Hull located near the city center?
Yes, it is 0.5 miles away from the center of Kingston-upon-Hull.
Are any cleaning services offered at Doubletree by Hilton Hull?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree by Hilton Hull offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Doubletree by Hilton Hull?
Many travelers enjoy visiting Hull Minster (0.6 miles), Wilberforce House Museum (0.7 miles), and Pearson Park (0.8 miles).