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Mercure St Albans Noke Hotel

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744 Reviews from our TripAdvisor Community

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Showing 736: English reviews
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Doncaster, United Kingdom
Reviewed 1 week ago via mobile

The outside of the building looks a bit tired but I had a lovely overnight stay at this hotel. Our room was clean, well decorated and the bed very comfortable. We had an evening meal and breakfast, lots of choice and served hot. The staff were very polite and helpful.

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Helpful?
Thank jengyp
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi there, Thank you for recognising the staff and food. 2 areas of the business that we really work hard at so it is nice when the guests see this too. We hope to see you again in the hotel again very shortly. Regards Bob Bowry General Manager

Bedford, England, United Kingdom
Reviewed 2 weeks ago

The outside of the Hotel is beautiful. Looks like a Manor House from the outside. My first point of contact was the guy at Reception who although very warm and helpful, his jacket looked like he had slept in it and didn't give my a great first impression. The first room had a very wobbly toilet seat and was an...

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Helpful?
2Thank annawalker123
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi Anna, Thank you for taking the time to write a very thorough review. It is very much appreciated and very constructive. I really appreciate the comments regarding the staff and breakfast. 2 areas we work really hard on so it is nice when this is appreciated by guests. We do offer guests using the leisure club padlocks so I...

Reviewed 2 weeks ago via mobile

I expected more from Accor to be honest. This place is very dated. Decided to make use of the spa facilities. The lady at spa reception asked if we were "mr & mrs" (not sure why this would make a difference to my 'eligibility' to use the spa, bit of an odd question) when I replied No, she went further...

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Helpful?
Thank Ani P
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi Ani, Thank you for taking the time to write your review. I really do appreciate your comments regarding the staff and also assure you I will pick up the points regarding the spa. I just wanted to reassure you that over half of the hotel rooms do have air conditioning and the other rooms will also have air conditioning...

Huddersfield
Reviewed 2 weeks ago

Good hotel, very clean and the staff were excellent. The breakfast buffet was lovely and staff were very helpful. The down side is the hotel is very very big. Felt like a little mini town. Parking was good. Coming out of the hotel is a big if a nightmare as you drive straight onto a busy roundabout.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Deliwe83
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi There, Thank you for writing such a lovely review of the hotel. I am really pleased you like the buffet and found the staff friendly too as these are areas that we work really hard on so it is nice that is recognised by the guests. I hope we get to see you again soon. Regards Bob

Adelaide, Australia
Reviewed 2 weeks ago

Room very clean but very warm -turned air con down when went for dinner and came back to it freezing - couldn't seem to get controls on air con working well. Breakfast and the ever growing crowd of friends atthe one table were handled very well by staff. All staff very friendly and helpful

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Helpful?
1Thank Monica C
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi Monica, Thank you for your feedback regarding the staff, it is very much appreciated. I look forward to welcoming and and the large group of friends back to the hotel very soon. Regards Bob Bowry General Manager

Glossop, United Kingdom
Reviewed 2 weeks ago via mobile

The hotel is okay but I expect more from Accor. The hotel rooms are tired and need refurbishing, my furniture was tatty and stains on the carpet....not pleasant. Breakfast room is lovely. Reasonable location and a great curry place just up the road - Rami Tandoori.

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Helpful?
Thank SoyLip
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi there, Thank you for taking the time out to write your review and thanks for the review of the restaurant! We are currently in talks with the owners regarding a refurbishment and I am hoping that we will be able to announce something shortly which will really take the hotel to another level. Regards Bob Bowry General Manager

Leicester, United Kingdom
Reviewed 2 weeks ago

Review collected in partnership with Mercure Hotels
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Helpful?
Thank FarquiH
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Reviewed 3 weeks ago

Me and my girlfriend stayed here while visiting the Harry Potter studio tour. We weren't expecting too much as the room was only £80 however we didn't think it would be a poor as it was. The slow member of staff that checked us in gave us a laugh when we arrived and the fun didn't stop there. We walked...

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Helpful?
Thank Owen W
Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

Do not stay here, location is good for Harry Potter Studios... that is it! - Bar is meant to be open till 1am however at 11.30pm bar staff refused to serve us as they had 'cashed up for the night' - Paid few hundred quid for superior room for 2 nights - nothing superior about it, bathroom was filthy, TV...

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Helpful?
Thank J060893
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Hi There, Wow. It really appears that you had a nightmare stay with us. I can only apologise for this as I know we are better then the way we came across on the night of your stay. If you would be so kind, I would appreciate it if you could email me your contact number so i can discuss...

Reviewed 3 weeks ago via mobile

The hotel is not what we expected but I was pleasantly surprised. The staff are great, very friendly and helpful. The facilities are good . nice bar and the gym/pool are very nice. My only criticism would be the size of the bed, it may be that we've been spoiled previously but a standard double bed seems very small. You...

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Helpful?
2Thank Andrew Y
BobBowry, General Manager at Mercure St Albans Noke Hotel, responded to this review

Thank you for your lovely review Andrew, it is very much appreciated - particularly your comments regarding the staff and breakfast. We look forward to welcoming you to the hotel again very soon. Regards Bob Bowry General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire; it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more   less 

Additional Information about Mercure St Albans Noke Hotel

Address: Watford Road, St. Albans AL2 3DS, England
Location: United Kingdom > England > Hertfordshire > St. Albans
Price Range: $71 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure St Albans Noke Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Thistle St Albans Hotel St. Albans
Noke Hotel St Albans
Thistle St Albans Saint
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Questions & Answers

Here's what travelers have asked, with answers from Mercure St Albans Noke Hotel staff and other travelers.
7 questions
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Questions? Get answers from Mercure St Albans Noke Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not pay for Superior room as they are the same as your low budget rooms!”
 of 5 bubbles J060893, 3 weeks ago | Read review
“Call before you arrive, they are very accommodating.”
 of 5 bubbles Wigan1, Feb 13, 2017 | Read review
“go to another hotel”
 of 5 bubbles 107sidneyb, Dec 11, 2016 | Read review
“Easy access to J21a of M25!”
 of 5 bubbles richardjF7643KW, Nov 23, 2016 | Read review
“We normally ask for a quiet room.”
 of 5 bubbles chrisH1935WZ, Nov 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question