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Grand Harbour Hotel

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Grand Harbour Hotel
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1,449 Reviews from our TripAdvisor Community

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Showing 1,422: English reviews
Chelmsford, United Kingdom
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 days ago NEW

Appearances go a long way and this place stands out from the crowd you will want to take a picture from the outside, car parking easy and a great drop off zone. I know what you are waiting for the ..... the but .. well here are just a few. Checking in was not the norm with a flustered receptionist... More 

Helpful?
1 Thank Simon H
Winchester, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

At the first view, this is an opulent and excellent hotel. However, once you start to look beyond the mostly polished "exterior" (not the actual exterior, that's grubby), there are quite a few problems. The Spa area is in serious need of some TLC with peeling paint, cracked features and looking dated. A major issue was the handle on the... More 

Helpful?
1 Thank Alec W
Management response:

Dear Alec W, Thank you for your review of the hotel. I was disappointed to read about your experience you had with us during your stay and hope you will accept my sincere apologies. We strive to exceed customers’ expectations and regret that we were unable to meet yours at this time. I will discuss your comments with the relevant... More 

Uckfield, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW

After booking the hotel ,then reading the negative views,(not the best way to do things I agree!) we were a little apprehensive when we arrived. That soon receded when were greeted by a very friendly front desk and shown to what turned out to be a very comfortable room. We didn't eat in the hotel as we felt the price... More 

Helpful?
1 Thank Rob H
Management response:

Dear Rob H, Thank you for your 4* review. I was happy to read that your expectations of the hotel had been exceeded and that you were greeted by a very friendly front desk and you also found the room to be comfortable. I have taken note of your comments regarding the pool and changing room facilities and would like... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Not at all the experience we had expected from the premier hotel in Southampton. If this is the case ,as the Grand Harbour claims to be, then God only knows what the rest are like. So annoyed with this claim I have asked Trading Standards to investigate if this is against the rules. From the first half hour when we... More 

Helpful?
3 Thank Simon B

Travelers are raving about these Southampton hotels

Yerington, Nevada
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Excellent hotel. Professional staff, great hotel for the price. Clean and spacious rooms, the bed was wonderful. Close to old city and within easy walking distance to shopping, dining and places of interest. The staff was very helpful and every request was immediately responded to although they were few, mainly additional wine glasses for the room. Valet service was great... More 

Helpful?
1 Thank Cora47
Management response:

Dear Cora47, Thank you for your glowing 5* review of the hotel. I am delighted that your requests were dealt with quickly and efficiently by our team who work hard to ensure our guests expectations are met and exceeded. Please be assured that I will share your comments with the team. We look forward to welcoming you back to the... More 

Worthing, United Kingdom
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 1 week ago

I love this hotel. As others have stated it is a little dated in places but it is spotlessly clean with nice rooms, many of which have a sea view. The staff are always friendly and efficient. Stayed here for a spa break which was much better than on a previous visit. Hotel is ideally located for West Quay shopping... More 

Helpful?
1 Thank Lavender1964
Management response:

Dear Lavender1964, Thank you for your lovely 5* review of the Grand Harbour Hotel. I was so pleased to read that your Spa break with us this time was better than on your previous visit. We are constantly driven to improve and exceed our customers’ expectations and it is great to have your positive feedback. We do hope to welcome... More 

Hawick, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

When we checked in the glass tops in our room looked as if the hadn't been cleaned for weeks and the bathroom smelt of bad drains. While we were checking out again another couple were complaining that their the bed in their room looked as if someone had just for out of it.

Helpful?
1 Thank 18Forester
Management response:

Dear 18Forester, Thank you for taking the time to write your review of the hotel. I was sorry to read that the cleanliness of the room was not up to standard. Please let me assure you, we take cleanliness matters very seriously and I have spoken to the Housekeeping Manager for her to retrain the team to avoid a reoccurrence.... More 

York
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

I found our room to be clean and tidy. Everything worked as it should. The bath was a little low down for me to use comfortably and the disability handle wrongly positioned. All the staff I found to be friendly and welcoming. Breakfast had a great selection of foods and evening meal was very tasty and great value for money.... More 

Helpful?
1 Thank loveholidaysYork
Management response:

Dear loveholidaysYork, Thank you for your 4* review of the hotel. We strive to excel in customer satisfaction and so I was happy to read that you found our team friendly and welcoming and that you enjoyed the cuisine here at the hotel. I have also taken note of your comments of the bathroom. Once again thank you for your... More 

Andover, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We stayed on the night of 19th November on a half board deal having stayed at the hotel on numerous occasions over the past decade. This was the first time we had stayed in 4 years and unfortunately the hotel's dining room has gone downhill fast whilst the decor is in desperate need of an update. This is meant to... More 

Helpful?
2 Thank aw1983320
Kent, United Kingdom
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

Lovely hotel, rooms are great and great location. However little things could be so much better, resdesign the breakfast hall, clean the bit between the lift and the glass, decorate the pool/jacuzzi, clean the glass windows, then it will look so much nicer

Helpful?
1 Thank Ben G
Management response:

Dear Ben G, Thank you or your 4* review of the hotel. We are glad that you found the hotel lovely and in a great location. I have noted your comments with regards to the hotel and can assure you that we are continuously working on improving the condition of the hotel. We hope to welcome you back to the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 

Additional Information about Grand Harbour Hotel

Address: 5 West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Location: United Kingdom > England > Hampshire > Southampton
Price Range: $90 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Harbour Hotel 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton
Hotel Style:
#6 Luxury Hotel in Southampton
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Questions & Answers

Here's what travelers have asked, with answers from Grand Harbour Hotel staff and other travelers.
25 questions
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See all questions (25)

Questions? Get answers from Grand Harbour Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not adjacent the lifts”
 of 5 bubbles simonsimon325, 4 days ago | Read review
“Avoid interconnecting rooms as the sound does travel through the adjoining door”
 of 5 bubbles robh446, 6 days ago | Read review
“Hotel was quiet we were on 4th floor and great view of old city.”
 of 5 bubbles Cora47, 1 week ago | Read review
“Request a sea view .”
 of 5 bubbles loveholidaysYork, 1 week ago | Read review
“Higher the room, better the view of Southampton Docks!”
 of 5 bubbles 612phill, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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