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Holiday Inn Express Portsmouth - Gunwharf Quays

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Holiday Inn Express Portsmouth - Gunwharf Quays
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1,188 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Portsmouth - Gunwharf Quays
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Showing 1,148: English reviews
Usti nad Labem, Czech Republic
Reviewed February 3, 2015

Limited selection of food for breakfast (express style), wi-fi working well, premium location included :) Had the luck to be here when lift was out of order, staff was very engaged in helping with luggage.

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Helpful?
Thank jakub_mba
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent comments. We have been working on our WI-FI in the recent weeks, therefore I am pleased to read that it has been functioning well throughout your stay. We are currently working on our lifts and I wanted to thank you for your patience. Our staff are there to assist with luggage should it...

Northampton, England, United Kingdom
Reviewed February 2, 2015

Absolutely delighted with the service here, and the surprise free parking - really didn't expect such a good experience at such a reasonable price! Breakfast was great, room was clean, comfortable and quiet, staff were really helpful and the discount offers to eat at local hotels was the icing on the cake. Highly recommend staying here fir a central short...

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1Thank Samsamsam12345
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very pleased to read all your comments, I will share you feedback with everyone concerned. We are glad to have exceeded your expectations regarding your stay with us. We would like to welcome you back in Portsmouth.

middlesex
Reviewed February 2, 2015

We stayed here 3 girls, a double bed and a sofa bed left not much room for movement. The lifts are out of order and by other reviews have been for some time Parking is free for 24 hours then just 2 a day from then on, its a very noisy hotel windows dont seem to be double glazed can...

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Helpful?
Thank dollyshols
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review our hotel. As you have kindly mentioned our car park is free of charge for the first 24 hours and charged at £2 for every additional 24 hour period thereafter. I am sorry that the noise from the outside has affected your stay. We are in the process of replacing...

Scotland, United Kingdom
Reviewed January 31, 2015

Arrived at hotel and booked in and was allocated room at the furthest away point on 1st. Floor which when we got there the door would not open( I should mention that I am disabled ) we then had to return to reception to have the key recharged.We asked if another room was available and was allocated room on 3rd....

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2Thank johnA53
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am glad to read that you have enjoyed our location. I am very sorry to hear that you have faced so many challenges during your short stay with us. We take your feedback on board and I can assure you that it is shared with our team here in the hotel....

Jersey, United Kingdom
Reviewed January 29, 2015

Ideal location for the shopping outlet. Clean rooms, hot water and my husband and I slept well. We didn't have breakfast. The reception staff are pleasant and helpful. I have one criticism which is I do feel that I should have been contacted before we arrived. I had specifically booked an accessible room as my husband has MS, he is...

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Helpful?
2Thank Jodie R
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you for taking the time to post a review of your stay with us here at the Holiday Inn Express Portsmouth. I was pleased to read there were a number of positive aspects to your stay. Thank you very much for your feedback regarding our lifts, please note that there is a service lift at the back of the...

Cambridge, United Kingdom
Reviewed January 29, 2015

Being on the top floor with no lift and two toddlers made this more hard work then fun. The location is fantastic, rooms ok, staff above average but the breakfast is a complete and utter shambles. Its a pity that some guest's had to shout about it but it was as bad as it gets. There was never a full...

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Helpful?
Thank AndyGurney
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I wanted to thank you for your kind comments regarding our staff here in the hotel. I am pleased to read that you have found our location to be just right for your stay. I am very sorry to hear that you have had a bad experience at breakfast. We have had...

Chippenham, United Kingdom
Reviewed January 27, 2015

Another visit to Gunwharf Holiday Inn. On arrival the elevators were out of action and notices posted which give a number to call to seek porter assistance with heavy luggage. Though staff informed me that hotel is currently advising that they are unable to provide accommodation to members of the public with disabilities, they should consider advising all customers that...

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1Thank Jim P
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for taking the time to review your stay at Holiday Inn Express Portsmouth. There is a major structural failure on both of the lifts, we are currently progressing with the repair work and we hope to resolve this challenge promptly. There is also a service lift towards the back of the hotel, suitable for elderly or...

Guildford, United Kingdom
Reviewed January 26, 2015

I visited this hotel with my sister and a couple of other people as we were in Portsmouth for a hen weekend. We stayed at the hotel for a total of two nights and we found our stay to be very pleasant here. The hotel is in the perfect location for quick access to bars, restaurants and shopping. The room...

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Helpful?
2Thank Lisa B
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I am very pleased to read that we have delivered as a hotel and lived up to your expectations. As you have kindly mentioned we are in based at Gunwharf Quays, Portsmouth's retail & restaurant complex. As per our breakfast standard we do provide continental breakfast only with a few hot favourites...

Maidstone, United Kingdom
Reviewed January 25, 2015

Stayed here for a Saturday night. Went to the Casino Rooms next door. Staff lovely, breakfast a bit of a bun-fight but handled well by staff. Parking good and good location. Would use again. Functional and clean.

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Helpful?
Thank Nick I
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you for taking the time to review your recent stay with us. I wanted to thank you for you kind comments regarding our staff, I will share your feedback with our team. I am also very pleased to read that you have found our location to be just right for your stay. We would like to welcome you back...

Charlottetown, Prince Edward Island, Canada
Reviewed January 20, 2015

Elevators out of service. Can they not be fixed? Rooms remind me of a school dorm. Cheap furniture, decor. Internet did not work the first night, and requires you to log in and provide user information each time you power up your computer.

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Helpful?
1Thank Andrew H
Tom S, Manager at Holiday Inn Express Portsmouth - Gunwharf Quays, responded to this review

Thank you very much for your recent review. I do apologize for our current lift scenario. There is a major structural issue in both of the lift shafts. It is a very complex repair requiring an internal as well as external scaffolding in place. I am very sorry that we have not been ready for your arrival. I do apologize...

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Amenities

Highlights
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Portsmouth hotel is located within Gunwharf Quays which is a vibrant waterfront development offering a number of attractions, including over 95 designer clothing outlets,over 25 restaurants & bars, a cinema, ten pin bowling, casino and comedy club. The Holiday Inn Express Portsmouth Hotel is ideally located for business or leisure breaks. It comprises 130 en-suite bedrooms and 2 modern meeting rooms, all with comfort cooling, natural daylight and free wifi throughout the hotel. The Great room and lounge area situated on the first floor offers drinks and relaxation in the evening, as well as a free continental breakfast with hot favourites which include scrambled egg, sausages & baked beans in the morning. Undercover secure parking is available in the award winning main Gunwharf Quays car park, all Hotel guests receive discounted rates for car parking in the main Gunwharf Quays car park, first twenty four hours or first exit is free of charge and then second 24 hours or exit and thereafter are charged at £2. Access to trains, buses and ferries are all within walking distance. Southampton International Airport is 22 miles away. Convenient access to all of Portsmouth's many attractions, including the Spinnaker Tower, The Historic Dockyard, Portsmouth Old Town with its cobbled streets and the waterfront, filled with traditional pubs and restaurants are all within walking distance. PLEASE NOTE: THE HOLIDAY INN EXPRESS - PORTSMOUTH GUNWHARF QUAYS HAS DEDICATED DISABLED CAR SPACES OUTSIDE THE HOTEL ENTRANCE, WITH A DROP OFF/PICK UP FACILITY BY THE FRONT DOOR. THERE IS APPROX A 3 MINUTE WALK FROM THE UNDERGROUND CAR PARK TO HOTEL ... more   less 

Additional Information about Holiday Inn Express Portsmouth - Gunwharf Quays

Address: Gunwharf Quays | Gunwharf Quays, Portsmouth PO1 3FD, England
Location: United Kingdom > England > Hampshire > Portsmouth
Price Range: $113 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Portsmouth - Gunwharf Quays 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Portsmouth - Gunwharf Quays staff and other travelers.
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Questions? Get answers from Holiday Inn Express Portsmouth - Gunwharf Quays staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else entirely”
LeoViking, 2 weeks ago | Read review
“Rooms front facing will experience some noise from Bar38 Opposite and the nightclubs when they turn out.”
CCollins-Walker, 2 weeks ago | Read review
“Avoid this hotel,not worth the money”
850wesleyt, 2 weeks ago | Read review
“we had family room which was larger.”
561keithl, 3 weeks ago | Read review
“Some room have views out over Gunworth Quays shops”
Stewart100, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question