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Holiday Inn Portsmouth, an IHG hotel

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Pembroke Road, Portsmouth PO1 2TA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (311)
Room & Suite (173)
Dining (26)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Portsmouth, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 42 hotels in Portsmouth
Location
Cleanliness
Service
Value
Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27, M3 Motorway, only a five minute walk from Old Portsmouth where you can spend a day discovering the famous Historic Dockyard and ships HMS Victory, HMS WarrIor and the Mary Rose. Gunwharf Quays and the Spinnaker Tower is set on the waterfront and minutes from the hotel. The excellent accommodation has all the comforts you would expect and residents have complimentary access to the You Fit health club. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking at an overnight charge of £5. Alternative parking is available offsite and permit vouchers are sold at reception.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Banquet room
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish, Italian, Japanese and 6 more
1632Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
tee835 wrote a review Dec 2021
London, United Kingdom2 contributions2 helpful votes
+1
Me and my family arrived here after a 3 hour drive. Prior to arriving we were told that the pool was open and then when we arrived we got told it was closed! The gentleman at the reception said he may be able to provide 20% off and wanted to check with his colleague. When he turned to speak to her, she showed no interested and immediately responded with no there is nothing we could do! I then explained it was due to the pool we had booked this place so the kids could have fun and enjoy the pool but her response was so rude and she couldn’t care less. We thought, we can still have a good time, lets just check into our room… OMG!! The room was so filthy, the bathroom was not cleaned, I had to quickly flush the toilet and there was a hair on the toilet seat. I could not believe what we were expected to stay in so I called the reception and asked the man to please come and have a look at the room. He came and he said it was totally unacceptable and he would give us another room, I agreed I would have a look. 5 Minutes later there was a call, it was the very rude woman at reception named BECKY. She said no other room would be different as this room was HIGH GRADE! What a joke!!! Her attitude was so poor, she spoke in a rude manner and I said to her is this what you call customer service? I said do you understand how we feel right now? We drove all the way here and this is so unfair on the kids. She huffed and puffed and said do you want to find somewhere else? SERIOUSLY I was so shocked with her, I then said at least give me a chance to find somewhere. I went for the first thing I found which was Marriott and thank the lord I did as it was amazing. I hope nobody else has to go through this. With all the Covid situation and their so called sanitising please stay away and protect yourselves from here! When I asked for the manager, I was informed he is not here and you can not contact him. You will to call the hotel reception another time! What a shame and what filth!
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Date of stay: December 2021Trip type: Traveled with family
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Response from HR Manager HI Portsmouth, Owner at Holiday Inn Portsmouth, an IHG hotel
Responded 3 weeks ago
Dear tee835, Thank you for taking the time to review your recent stay at the Holiday Inn Portsmouth. Please accept my sincere apologies for the swimming pool not being open during your recent stay with us. I would also like to apologise for the bedroom cleanliness not being up to standard. Please do not hesitate to contact me at gsm@hiportsmouthhotel.co.uk if you would like to discuss this matter further. Kind Regards Rachel Attfield Guest Service Manager Holiday Inn Portsmouth
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Chrs K wrote a review Dec 2021
3 contributions
Had room 610. Looking on trip advisor now, I see a previous review for this room. If you think they take notice of feedback they don’t. The pictures on the previous review reflect the current condition. Superficially OK, but very poor standard underneath. To think we paid extra for this room, save your money. Heating wasn’t working and we were cold. Rang to reception, but phone not answered. Husband went down to report, told someone would come up. 11/2 hours later, I phoned down again as nobody had been. Person on phone said he was just about to come up. He managed to open the heating so the radiator became hot. Should not have had to wait so long, he informed me they were busy. He was the same man unlocking the lift door the day before as I think someone was stuck in it. In morning looked at the plumbing, rust and evidence of brown leaks up the wall and on the carpet hidden by the curtains. Bed base is disgusting, old worn and dirty. Breakfast was good.
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Date of stay: December 2021
Location
Cleanliness
Service
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Response from HR Manager HI Portsmouth, Owner at Holiday Inn Portsmouth, an IHG hotel
Responded Dec 6, 2021
Dear chrsk2019, Thank you for taking the time to review your recent stay at the Holiday Inn Portsmouth. Thank you for your feedback, without it we wouldn't be able to continually improve our standards. Please accept my sincere apologies for the bedroom not being up to standard. I have passed on your feedback to the Housekeeping & Maintenance Teams to investigate this matter further. We look forward to hopefully welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager Holiday Inn Portsmouth
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jon b wrote a review Nov 2021
Eastbourne, United Kingdom291 contributions189 helpful votes
The first room we were given was dirty and very small. We had booked a room with a bath but had a shower The second room was cleaner but not clean The breakfast was good in a comfortable dining room Although we had booked and paid for 2 nights we moved to the Marriott, which was the same price, but much, much better
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Avoid this hotel. There are so many better ones in Portsmouth
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Response from HR Manager HI Portsmouth, Owner at Holiday Inn Portsmouth, an IHG hotel
Responded Nov 21, 2021
Dear jon b, Thank you for taking the time to review your recent stay at the Holiday Inn Portsmouth. Thank you for your feedback, without it we wouldn't be able to continually improve our standards. I'm sorry to hear that the cleanliness was not up to standard in your rooms. I have passed on your comments to the Head Housekeeper so thank you for bringing this to our attention. I'm pleased you enjoyed the breakfast and found the dining room comfortable. We look forward to hopefully welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager Holiday Inn Portsmouth
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Matt Lawton wrote a review Nov 2021
Leigh, United Kingdom410 contributions208 helpful votes
Amazed to see so many poor reviews! Staff were great from start to finish, bar area very nice and reasonably priced. Huge comfortable bed, large bathroom and all important powerful shower. Could do with a few drawers for clothes but that seems to be fairly common post-Covid at several hotels we’ve visited recently. Great location near to Southsea (loads of great restaurants and bars and a lovely walk along the promenade). Ordered room service breakfast (£2.50 for fresh poached egg on toast delivered to your room is one of the biggest bargains of all time!) and it was really tasty. Parking situation might be better with some sort of reservation system, but can’t grumble as we got a spot and £5 a night is a bargain compared to a lot of places. Would happily visit again.
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
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Kazzizhubby wrote a review Oct 2021
Crawley, United Kingdom38 contributions31 helpful votes
+1
Had to be moved from the 1st room after a terrible nights sleep. It was old, tired, horribly stained (bed & carpet), very noisy & generally falling apart. Luckily the 2nd room was far better. Staff very helpful. Executive rooms are not worth the additional cost. Will look elsewhere on our next trip to Portsmouth.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from HR Manager HI Portsmouth, Owner at Holiday Inn Portsmouth, an IHG hotel
Responded Nov 1, 2021
Dear Kazzizhubby, Thank you for taking the time to review your recent stay at the Holiday Inn Portsmouth. Thank you for your feedback, without it we wouldn't be able to continually improve our standards. Please accept my sincere apologies for your room not being up to standard. I have passed on your review to the Head Housekeeper to investigate this matter further. I'm pleased you found the staff very helpful, and will share your kind comments with the teams. We look forward to hopefully welcoming you back soon. Kind Regards Rachel Attfield Guest Service Manager Holiday Inn Portsmouth
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PRICE RANGE
$79 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn portsmouth hotel portsmouth, portsmouth holiday inn
LOCATION
United KingdomEnglandHampshirePortsmouth
NUMBER OF ROOMS
173
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Frequently Asked Questions about Holiday Inn Portsmouth, an IHG hotel
Which popular attractions are close to Holiday Inn Portsmouth, an IHG hotel?
Nearby attractions include Portsmouth Museum and Art Gallery (0.2 miles), Millennium Promenade (0.2 miles), and Royal Garrison Church (0.2 miles).
What are some of the property amenities at Holiday Inn Portsmouth, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Portsmouth, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Portsmouth, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Portsmouth, an IHG hotel?
Conveniently located restaurants include Maya, Brewhouse & Kitchen - Southsea, and Monty's.
Are there opportunities to exercise at Holiday Inn Portsmouth, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Portsmouth, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Portsmouth, an IHG hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Portsmouth, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Japanese, Thai, and Polish.
Are there any historical sites close to Holiday Inn Portsmouth, an IHG hotel?
Many travelers enjoy visiting Portsmouth Historic Dockyard (1.0 miles), Little Woodham Living History Village (3.0 miles), and Portsdown Hill (3.8 miles).
Does Holiday Inn Portsmouth, an IHG hotel have any great views?
Yes, guests often enjoy the park view available here.