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Holiday Inn Portsmouth

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Pembroke Road, Portsmouth PO1 2TA, England
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810 Reviews from our TripAdvisor Community

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Showing 780: English reviews
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is one of the best hotels i have stayed in. It is my second visit to portsmouth for work and second time in the hotel. Staff are sooo friendly, complimentary drink as you arrive, free wifi and free use of the swimming, steam room and jacuzzi. It is in a perfect location for the seafront and town centre. Cant... More 

Helpful?
Thank Kelly M
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Kelly M, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted to hear that this is one of the best hotels you have stayed in, it makes all of our hard work worthwhile and thankyou for your positive feedback with regards to our staff, health club and location. Thankyou again and we look... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

The staff were very friendly and helpful, the breakfast was very nice. The bed was not very comfortable the bathroom was OK for a smaller person . I'm not sure if I will go back there if I visit Portsmouth. Over all the place was beautiful

Helpful?
Thank Cynthia D
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Cynthia D, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased that you enjoyed your recent stay but sorry to hear that you probably wouldn't stay here again despite your positive feedback. Customer service is of utmost importance to us so for you to say the staff were very friendly and helpful makes... More 

West Midlands, United Kingdom
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

What a shame. This used to be a great hotel. On the up side, Location wise it's fabulous. Easy to walk everywhere. Near the sea front. Lovely swimming pool. And our bathroom had been newly refurbished But the service is just so very very poor. Breakfast was probably the worst we've ever had at a holiday inn. It was all... More 

Helpful?
Thank on_the_2nd_tee
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear on_the_2nd_tee, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm sorry you were disappointed with your recent stay and feel that it's gone downhill. I will speak to the head chef regarding the breakfast as it's unacceptable that it was all cold - I hope you reported it to a member of staff at... More 

London, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room but no bath, just a shower. Was offered an upgrade but didn't know what the upgrade meant. Now I know. A bath. Good breakfast. Hotel was busy and room service did not respond. Had to go to reception. At check in time at 2pm there was a queue and it took half an hour for us to be... More 

Helpful?
Thank Charlesandjo
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Charlesandjo, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased to hear you enjoyed your recent stay and thankyou for your feedback. I'm sorry to hear the check in was busy for you but I'm sure it wasn't anything to do with the parking. When the on site car park is full we... More 

Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived Friday evening, car park full. Parked on the road, and reception gave a complimentary parking ticket which was very good. My friend had requested a disabled room, which was fine, but the shower is over the bath, and with walking problems he was unable to climb into the bath for a shower. Apparently all the disabled rooms are like... More 

Helpful?
Thank Samking2014
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Samking2014, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted to hear you enjoyed your recent stay and thankyou for your positive feedback with regards to your room and the food. I have taken on board what you say about the disabled bathrooms and will have a chat with the General Manager about... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had the family room, very spacious with well renovated bathroom and comfortable beds. Daily breakfast had a good selection. The downsides we had and they are only minor are: the pancake machine isn't available every day, there is no bar fridge available in the room, the menu button on our TV didn't work to show how to use the... More 

Helpful?
Thank Murray H
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Murray H, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased to hear you enjoyed your recent stay while and thankyou for your positive feedback with regards to your room and breakfast. I'm sorry to hear about the few minor disappointments you experienced and I will pass on your comments to the various... More 

Peterborough, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed in several Holiday Inn hotels and we are Priority Club Members, what a delight the staff are, from check in to check out were met with smiles, friendliness and super efficiency, particularly impressed by hotel services who attended our room and fixed a problem immediately, evening meal service good and breakfast was great, will be back soon... More 

Helpful?
Thank flattyrereststop1
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear flattyrereststop1, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted you enjoyed your recent stay with us and thankyou for all of your positive feedback. Customer service is of utmost importance to us so to hear that the staff were a delight makes all of our hard work worthwhile and I will pass... More 

Manchester, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel great location to the ferry crossing. Food little expensive for what it is but not bad quality! Breakfast is amazing as all holiday inns!! One thing that niggled me was that we got given the wrong room, we wanted a double and got a family room not that I complained but during our evening meal the receptionist came... More 

Helpful?
Thank lozzaxmx S
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear lozzaxmx S, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted to hear that you enjoyed your stay overall but sorry you had to deal with that one issue - we take pride in our customer service and that should not have happened. Please accept my apologies - I will try and do... More 

Al Khobar, Saudi Arabia
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a refurbished standard room which was adequate if not a little poorly finished, but the bed was comfortable and sufficient for my business needs. A little more attention to detail in regard to the paint and fittings finish would have assured better quality in the room. One lift defective for the whole stay, but being located on the... More 

Helpful?
Thank TeamApples
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear TeamApples, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm delighted to hear you enjoyed your recent stay with us and thankyou for all of your feedback - without it we wouldn't be able to continually improve our standards. I'm sorry your newly refurbished room was poorly finished, I will speak to the maintenance... More 

London , United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went there for a quick weekend break, all fine. The hotel is a bit far from both the harbour and the outlet. Overall the place is nice and clean (holiday inn standard) and the restaurant proved itself not bad at all. Retrospectively I would suggest to purchase the breakfast in advance, since going in any decent place around won't cost... More 

Helpful?
Thank Carl022i
EmilydW283, Guest Relations Manager at Holiday Inn Portsmouth, responded to this review

Dear Carl022i, Thankyou for taking the time to review your stay with Holiday Inn Portsmouth. I'm pleased to hear that all was fine for your recent stay and thankyou for your feedback. The hotel is about 15 minutes walk from the harbour and shopping centre but there is a bus service from outside the hotel that will take you there... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more   less 

Additional Information about Holiday Inn Portsmouth

Address: Pembroke Road, Portsmouth PO1 2TA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Price Range: $119 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Portsmouth 3*
Number of rooms: 166
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Also Known As:
Holiday Inn Portsmouth Hotel Portsmouth
Portsmouth Holiday Inn
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