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Portsmouth Marriott Hotel

Traveler (165)
Room & Suite (87)
Dining (49)

About

#21 of 41 hotels in Portsmouth
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Edging the shores of England's spectacular South Coast, Portsmouth Marriott Hotel is a 4-star haven near the city's best attractions. Find your respite in beautifully appointed rooms and suites, featuring stylish décor, high-speed Wi-Fi, blackout curtains, coffee makers and flat-screen TVs. Enjoy the perfect location for business trips and family getaways, near popular landmarks, including Spinnaker Tower, Gunwharf Quays, Port Solent and the Historic Dockyards. After a memorable day in the city, find your balance in our leisure club or relish delectable globally inspired cuisine at our Cast Iron Bar & Grill. With elegant event space, a heated indoor pool and well-equipped gym, our hotel is a destination all its own. Plan your UK getaway at Portsmouth Marriott, where new experiences become treasured memories.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Wifi
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Dry cleaning
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Hotel links
Visit hotel website
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Location

Full view
77Somewhat walkable
Grade: 77 out of 100
35Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
1,469Reviews
23Q+A
100Room tips
Traveler rating
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Popular mentions
When i booked online via marriott website i asked to have a travel cot in the room ready 4 when we checked in. When we was finally allowed to check into our room at 2pm the travel cot wasnt there, 3 times my husband went to reception and asked for it to be put in the room now as
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded 4 weeks ago
Dear Kirstie-012, Thank you for taking the time to share such a detailed account of your stay, and allow me to pass on my sincerest apologies for the lapses in customer service which have been mentioned in your review. Please could you contact me robert.snaith@marriott.com so we may discuss this further. The points mentioned in your review are not atypical of the hotel and your review has been passed onto the team so as to seek clarification as to why such shortfalls may have occured and more so how to prevent a re-occurence. Kindest regards and i look forward to discussing your review personally with you. Rob Snaith General Manager
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Stayed here overnight whilst on business near Portsmouth. Hotel is a good size and well decorated. Generally it is what you would expect if you are familiar with other Marriott hotels. Staff were all friendly and helpful. Hotel has a good sized bar with large TVs and a good
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded 4 weeks ago
Dear mark_c_hope, I am pleased to read that your stay appears to have been to your complete satisfaction. It is nice to read a review where the hotel appears to have " ticked all the boxes " We look forward to welcoming you back to the hotel in the hopefully not too distant future. Kindest regards Rob Snaith General Manager
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It's very evident this is an older Marriott as it shows. They have no executive lounge. The pool SPA area is no enclosed so the noise (and screaming children) are heard loudly in the adjacent restaurant / bar. The room was small and felt like a Courtyard. All in all, we
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded Jun 9, 2019
Dear billepierce, Thank you for your review and i am pleased to read that the staff certainly made your stay and then some. We are extremely proud of the efforts of our team to make our guest's stays so memorable. The hotel itself did receive a full refurbishment in the guestrooms, which was completed last year in May. The feedback of the guestroom refurbishment has been extremely positive providing the hotel with the newest guestrooms in the city and larger than most compeititors. Thank you again for your comments and we do hope to host you again the next time your travels bring you to the city. Kindest regards Rob Snaith General Manager
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I don’t mind if the hotel is slightly older but what I will not accept is if it’s dirty. The lift normally gives it away, it looked like no one cleaned this one for a while. There were fingerprints on every mirror and I felt the sticky restaurant floor on the bottom of my shoes
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded Jun 9, 2019
Dear badincanka, My sincerest apologies that your stay was not to your complete satisfaction. The points in your review have been passed onto th eteam and will be actioined where necessary. The design of the lobby is somewhat unique with the open plan, which is certainly a little different to conventional hotels but does provide some charm and indvividuality. Allow me to assure you tha tthe cleanliness of the hotel is one of our service pillars and my apologies that this was not shown during your stay with us. A lack of cleanliness is certainly not atypical of the hotel which can be seen in many customer reviews on this site. Kindest regards
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The bar area is nice & pleasant to be inn. Down side, at a wedding venue & with the hotel full, with americsn veterans, how could they have run out of Guiness. Really poor. The service was slow & poor. Asking for a spiced rum & having to tell them they've got the wrong bottle.
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded Jun 5, 2019
Dear chris b, Thank you for taking the time to share your comments with us. My sincerest apologies for the issues which you encountered in the bar and the lack of some stock.The evening in question was extremely busy here in the hotel, however this does not condone slow service or some stock not being available. The team have looked into the occurence to ensure measures are in place to prevent this from hapening again in the future. Kindest regards and again many thanks for your feedback. Rob Snaith General Manager
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PRICE RANGE
$93 - $431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott portsmouth hotel portsmouth, portsmouth marriott
FORMERLY KNOWN AS
Marriott Portsmouth
LOCATION
United KingdomEnglandPortsmouth
NUMBER OF ROOMS
174
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