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Portsmouth Marriott Hotel

Traveler (165)
Room & Suite (87)
Dining (49)

About

#21 of 41 hotels in Portsmouth
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Edging the shores of England's spectacular South Coast, Portsmouth Marriott Hotel is a 4-star haven near the city's best attractions. Find your respite in beautifully appointed rooms and suites, featuring stylish décor, high-speed Wi-Fi, blackout curtains, coffee makers and flat-screen TVs. Enjoy the perfect location for business trips and family getaways, near popular landmarks, including Spinnaker Tower, Gunwharf Quays, Port Solent and the Historic Dockyards. After a memorable day in the city, find your balance in our leisure club or relish delectable globally inspired cuisine at our Cast Iron Bar & Grill. With elegant event space, a heated indoor pool and well-equipped gym, our hotel is a destination all its own. Plan your UK getaway at Portsmouth Marriott, where new experiences become treasured memories.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Spa
Room service
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Hotel links
Visit hotel website
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Hotel deals

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
35Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
1,469Reviews
23Q+A
100Room tips
Traveler rating
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Popular mentions
Booked 2 Deluxe King rooms, upon arrival asked for upper floors, unfortunately receptionist told they don't have as other guest allocated already. Water was missing in one of the rooms, asked over the phone and been promised to deliver. After 20 min went to reception to ask again, receptionist told that there are no housekeeping at this time,- Is that Marriot standards? Secondly on booking.com was clearly stated that in the room are coffee machine, soundproofing and etc. No coffee machine, was very noisy as you could hear people at the restaurant and pool. Room view- to the restaurant and pool,- terrible. No fresh air there is AC unit which have no instructions how to use, so need to use it 24/7. No customer service whatsoever, didn't get the room what booked and facilities was incorrect once booked. Please be aware prior to booking as rooms don't have facilities mentioned in the site.
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I love this place- we stay every couple of years . The last time we came it was a little dated but since its recent refurbishment the rooms are transformed !! Great size room, lovely and clean, tastefully decorated . We were on fifth floor over looking car park. Lovely bright room and nice and quiet away from overlooking pool and garden area . I hate smell of chlorine which you get on inside rooms and quite noisy over bar / restaurant area especially when function on . Great menu in bar/grill and same for room service which is served until 11pm and just £4 additional charge . Also do limited 24hr options. Breakfast wasn’t included but we did nip down on first morning - it was nice but had to ask where it was after 20 mins ! I would opt for inclusive option at £15p/p as better deal than menu and fabulous choice for all you can eat! The bar was limited for gin which was a shame and a little pricey! Great garden area out the back to sit and relax in the sun. Easy access from M 27 and to Port Solent and Tesco Extra and Aldi within walking distance . Staff are really helpful and friendly and rooms are cleaned well and well stocked with toiletries a hairdryer iron and ironing board - plenty of hangers and full length mirror ladies !! Ample plug sockets a safe and small unstocked fridge . There is ice bucket and ice machine on each floor also tea coffee kettle and biscuits in room . I’d be amazed if you were disappointed with your stay ! Can’t wait to return ;-) rooms can be seen on website but lovely view can’t ;-) hardly any outside noise at all considering so close to motorway !
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded 2 days ago
Dear Fenona26, What a wonderful detailed review. It is delightful to read when a guest's expectations are completely met and exceeded while staying with us. What is more rewarding is to read when returning guests see the fantastic transformation of the hotel post guestroom refurbishment. Kindest regards and we look forwrad to welcoming you back to the hotel in the hopefully not too distant future. Rob Snaith General Manager
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poor customer service, poor communication, changed booking 3 times due to staff leaving or double booking and the last change wasn't even put in the booking diary! Luckily, given my previous experience I double checked otherwise my daughter and I would have turned up only to be told there was no record of our booking.
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Response from rob s, Manager at Portsmouth Marriott Hotel
Responded 6 days ago
Dear Caroline B, Thank you for sharing your comments with us. I have taken the liberty to pass your review onto our Leisure Manager, whom will investigate this further. Feel free to contact him directly Andrew.Maunder@marriott.com shuold you wish to discuss this further or provide more clarification on some of the points mentioned in your review. Allow me to sincerely apologise that the Spa experience was not to your complete satisfaction. Kindest regards Rob Snaith General Manager
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We stayed 2 nights before taking a cruise from Southampton. Arrived early and room wasn't ready so we had lunch and scouted out the place. Our room, The Portchester Suite #709, was very nice. A large, 1 bedroom king suite with couch bed, 2 very comfortable chairs with side tables as well as a desk chair. A very large window and plenty of light. It was very comfortable and a pleasant stay. All the staff that we interacted with were helpful and friendly.
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded 6 days ago
Dear wctrvlr, It is great to read that your stay was to your complete satisfaction. I must also agree that the Portchester Suite is a wonderful option for any guest seeking a little more space and comfort while staying with us. Kindest regards Rob Snaith General Manager
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This was a stopover prior to catching an early morning ferry to France. Location is great for that. Superior room on Floor 6 meant it was very quiet as there were events being held at the hotel. We ate in the restaurant but as my title is ‘noisy atrium’, the experience was marred by poor soundproofing from the pool area as others have said in their reviews. But, we we weren’t there very long to bother too much. Our room was spotlessly clean, lovely range of toiletries, tea and coffee, and we booked an early morning call at reception. Didn’t have breakfast as we leaving at 7am. Would stay here again.
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Response from rob s, General Manager at Portsmouth Marriott Hotel
Responded 6 days ago
Dear quickpacker, Thank you for sharing your review and i am pleased that you had an enjoyable stay with us ( all be it short ) The design of the atrium is somewhat unique and i can empathise that at times it can feel a little noisier than desired, however the openess does give it a certain charm i feel. Kindest regards and we look forward to welcoming you back to the hotel in the hiopefully not too distant future. Rob Snaith General Manager
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PRICE RANGE
$93 - $431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott portsmouth hotel portsmouth, portsmouth marriott
FORMERLY KNOWN AS
Marriott Portsmouth
LOCATION
United KingdomEnglandPortsmouth
NUMBER OF ROOMS
174
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