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Premier Inn Cheltenham North West

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Premier Inn Cheltenham North West
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361 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I had the misfortune to stay in this hotel for ten nights. The room was like a sauna and the the pub joint on to the hotel was being refurbished so was closed! Not only was it closed, the people doing the refurbishment were working all through the night banging and clattering around which was fair enough as work needed... More 

Helpful?
Thank Slr20001
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Booked in Feb 2016 for a stay in July for a tennis team of 10. Was told 48 before arrival the restaurant was closed for refurb for half our stay - despite the fact that I had paid for breakfast for the entire stay. Assumed work would begin after closure but the first 3 days we ate breakfast and dinner... More 

Helpful?
Thank sazzle1967
Kingsteignton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was welcomed my a lovely young lady. Got into our room which was lovely and cool (it was 30 degrees) Room was very clean and very comfortable bed. Close to shops. Didn't use Beefeater as we were visiting family for a funeral, so was just a base. Had everything we needed. Highly recommended

Helpful?
Thank selbailey2014
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

We are pleased that you had a good stay with us but unfortunate that is was under sad circumstances. The lady on reception will be delighted to receive your feedback as it is really important to us that our guests are happy with the service they receive. Thank you for taking the time to review your stay and we hope... More 

Eastbourne, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel itself looks a bit tired as does the beefeater attached. But the hotel is clean and has all the basic things you need. It's a bit out of the town and the road can be a little noisy but if it's just a place for you to get some sleep at the end of a day away then... More 

Helpful?
Thank 799martinw84
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. Our Beefeater restaurant is currently having a full refurbishment and... More 

Whitecroft
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Can't fault the room clean spacious and very comfortable. Not a bad rate at short notice either. Food in the beefeater next door was really nice too. Will be using again no worries. I found the entrance a bit confusing but would put that down to being tired

Helpful?
Thank Gareth B
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you very much for taking the time to write a lovely review on your recent stay with us here at Cheltenham Northwest Premier Inn, We are delighted to hear your enjoyed your stay and that you enjoyed the food served in our Beefeater restaurant. The team here work hard to provide a great service and ensure all our guests... More 

Ashbourne, United Kingdom
Level Contributor
168 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well the positives outweigh any negatives,just.It's in a great position not far from the M5 and the rooms are ok,but if you compare them to other upgraded or newer properties then it is a bit dated.However as an overnight stop off it's ok.Over the road is a retail park with Sainsbury's,Next,Boots etc,but no other restaurants,which means you are stuck with... More 

Helpful?
Thank stevemacAshbourne
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to provide us with your feedback on your recent stay with us. I would like to apologise that your stay was not up to the standard that Premier Inn are committed to. All feedback is vital in helping us and we would like to thank you for bringing these points to our attention as... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Inn was centrally located for our needs but our room was tired and needed updating. The online speedy check-in didn't work as a large hen party was checking in prior to us and paying individually. With one person on the desk we had a bit if a wait to be given our key. Later on the vending machine decided to... More 

Helpful?
Thank 2dickybirds
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Our hotel is having a full refurbishment soon and the attached Beefeater restaurant at the end of July, so... More 

Farnham, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Easy check in on line and hassle free on arrival. Good, clean room, Comfortable night. But bathroom was very small. I've known bigger bathrooms on a cruise ship. We arrived late so opted to dine on site. Beefeater steak good. Breakfast usual standard.

Helpful?
Thank osborneuk
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs. The team in the kitchen and restaurant will be pleased... More 

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We booked our hen party in Cheltenham and had a group booking for the night, the rooms we stayed in were lovely and clean, well presented and I must say the showers.. Proper power showers better than the one I have at home... The male receptionist we meet was brilliant, really cheery. Helpful and gave us the address with taxi... More 

Helpful?
Thank Laura H
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West, responded to this review

Thank you very much for taking the time to write a lovely review on your recent stay with us here at Cheltenham Northwest Premier Inn. We are delighted to hear your enjoyed your stay. The team here work hard to provide a great service and ensure all our guests have a comfortable stay and your comments will be passed on... More 

Northamptonshire
Level Contributor
75 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 22, 2016

This Premier Inn is tired. Tired Building, Tired Staff and Tired Food. It was originally "The Cross Hands Travel Inn" and was opened on Monday 6th March 1989 and I think, apart from the addition of Premier Inn signage, has had nothing done to in since. "Sorry we're having a staff meeting!" was the greeting upon arrival. Room was adequate... More 

Helpful?
Thank Steve A
WhitbreadHotels, Online Customer Services at Premier Inn Cheltenham North West, responded to this review

Hi Steve A Thanks for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Step straight out into this beautiful city with its museums, shops and famous Cheltenham Racecourse ... more   less 

Additional Information about Premier Inn Cheltenham North West

Address: Tewkesbury Road | Uckington, Cheltenham GL51 9SL, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $72 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Cheltenham North West 3*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Premier Inn and Priceline so you can book your Premier Inn Cheltenham North West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Cheltenham West Hotel Cheltenham
Hotel Style:
#1 Best Value Hotel in Cheltenham
#3 Family Hotel in Cheltenham
#6 Business Hotel in Cheltenham
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