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Queens Hotel Cheltenham - MGallery by Sofitel

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Traveler (441)
Room & Suite (101)
Traveler (441)
Room & Suite (101)
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Overview
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Promenade, Cheltenham GL50 1NN England See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
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Rooms
Nov 25Nov 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,525)
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1,494 results
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Show reviews that mention
All reviews imperial gardens afternoon tea brasserie blanc car park lovely hotel third floor deluxe room an upgrade walk in shower beautiful building town centre bars and restaurants lovely room short break night's sleep stayed for one night breakfast was excellent
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1 - 5 of 1,494 reviews
Reviewed yesterday via mobile

Just returned from my stay at the hotel. Customer service was brilliant. The hotel was extremely clean. Beautifully decorated and extremely comfortable. I would definitely recommend this hotel. And would certainly book and stay here again. Thank you.More

Thank Wazza1912
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded today

Thank you so much for this fantastic review and i am very pleased that you noticed the efforts of the team when it comes to customer service. The housekeeping team will very very happy to read your comments about the cleanliness. We are looking forward...More

Hotel's Favorite
Reviewed September 26, 2018 via mobile

Having booked this hotel directly after looking on TripAdvisor I was not disappointed, from the ease of the initial booking to the reception my wife and I received on checking in to the hotel. I had had used their check-in online service so when we...More

Thank ian1947
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded September 29, 2018

What a fantastic way to describe the Queens Hotel. I really appreciate that you have taken the time to write a review and am very happy to read your comments. Especially your feedback about my colleagues makes me very proud and I will be sure...More

Reviewed 2 days ago

I recently stayed at this hotel for two nights to celebrate my wedding anniversary with my husband. I called ahead of time to upgrade my room and was offered the Montpelier Suite, which I booked. We were shown to our room on arrival and our...More

Thank NovemberIndia
Response from ErolUr, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded today

It is a real delight to read your feedback and comments as well. I am really thankful that you have taken the time to write this lovely review. I am very glad to read that my colleagues have taken the time to show you the...More

Reviewed 1 week ago via mobile

2nd stay with business at this hotel and it is still fantastic. Beautiful building, rooms and staff. Food excellent. Only negative is no gym. Brilliant value for money in a lovely town. I will return for Christmas shopping. 5*.More

Thank scott123fish
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 5 days ago

I really appreciate that you have taken your time to write this wonderful review. It is a pleasure to welcome you. It is great to read that you did enjoy your stay so much and you comment about our lovely team, the rooms and the...More

Reviewed 1 week ago

i have just returned from a day in Cheltenham with my friend. As frequent visitors to the Queens we decided to try the set lunch this time. It was absolutely excellent. Beautifully cooked and in a quiet restful environment. It was also extremely good value....More

Thank alysonclare
Response from Erol U, General Manager at Queens Hotel Cheltenham - MGallery by SofitelResponded 1 week ago

Thank you very much for your feedback and I am so happy to read that you had such a good time during your afternoon tea. I am very glad to read your comments about the food and especially that you have mentioned Ashley and the...More

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About
Description
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838. It is a Grade 2 listed building and fully refurbished. Centre of town, easy access via M5, 1 More mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Napier Restaurant, Gold Cup Bar Gin Bar and Lounge, Free WiFi internet (public areas and bedrooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (12 GBP/24 hours). Part of Accor Hotels - MGallery Collection Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
$128 - $272 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
84
Price range
$128 - $272 (Based on Average Rates for a Standard Room)
Formerly known as
Queens Hotel Cheltenham MGallery Collection
Also Known As
Queens Hotel Cheltenham
,
Mercure Cheltenham
Location
United Kingdom > England > Cotswolds > Cheltenham
Photos
Traveler (441)
Room & Suite (101)
Dining (34)
Business Center & Event Rooms (5)
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Questions & Answers
Ask a question
donna b
April 24, 2018|
Answer
Response from Attila K | Property representative |
There are several spas within walking distance of the hotel. We do have complimentary access to clc centre which has a pool and gym for our guests.
-1
Votes
Jo24464
April 22, 2018|
AnswerShow all 2 answers
Response from Attila K | Property representative |
Absolutely we have several areas including Napier Restaurant, orangery or Regency Suite. I’m the spring and summer we can also arrange a bbq in our private garden. Please contact Ellie Murray in our events team at the hotel... More
1
Vote
Anne B
March 19, 2018|
Answer
Response from Attila K | Property representative |
Our direct number is tel:+44 (0)1242 514 754. We look forward to hearing from you.
0
Votes
Room Tips
"Ask for a quiet room but check size as some bigger than others."
paula542016
4 weeks ago
Read review
"Ask for a 2nd or 3rd floor front-facing room for a better view through the columns at the front of the hotel."
alexanderbY5194OI
Sep 9, 2018
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"For a change, we accepted the first room we were shown, so no tip from me, it was a good room and we only..."
608douglas
Sep 9, 2018
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"Some rooms overlook the town and these are better."
gilliandeller
Sep 5, 2018
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