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Queens Hotel Cheltenham - MGallery

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Promenade, Cheltenham GL50 1NN England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (740)
Room & Suite (119)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Queens Hotel Cheltenham - MGallery
Updated 05/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
Travelers' Choice
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838. It is a Grade 2 listed building and fully refurbished. Centre of town, easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Birmingham and Bristol airport. Event suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Victoria's Restaurant, Gold Cup Bar Gin Bar and Duke's Tea Room, Free WiFi internet (public areas and bedrooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (15 GBP/24 hours). Part of Accor Hotels - MGallery Collection
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Room & Suite (119)119
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 11 more
1881Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
Jon H wrote a review May 2
Cheltenham, United Kingdom18 contributions11 helpful votes
Beautiful garden and lovely setting, however terrible service. Slow service, lack of understanding very frustrating. Provide a drinks and or food menu and then make no eye contact or return for 20-30 minutes. Let's the whole experience down.
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Date of stay: May 2021Trip type: Traveled as a couple
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Colin P wrote a review Dec 2020
Witney, United Kingdom16 contributions7 helpful votes
Hotel's Favorite
We have had another wonderful stay at the Queens. The Christmas decorations are first rate and made the stay feel just a little bit magical. The COVID precautions are spot on, but without feeling too intrusive. The receptionist was first rate; professional, warm and helpful. As always the room was spotlessly clean with a superbly comfy bed. The outdoor drinks (and nibbles) area was spot on - warm, inviting and COVID safe. Great location and easy parking top it all off and make this the only place we will stay when visiting next time.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded Dec 7, 2020
Thank you very much for this wonderful review of your stay. I was absolute pleasure to welcome you back. I really appreciate your comments about the team and the cleanliness of the bedrooms. They will be all pleased to hear about these. It is so nice to hear that you enjoyed our Queens Winter garden and the Christmas decoration made it all feel magical. I am looking forward to welcome you back and that hopefully soon. Kind regards Erol & The Queens Hotel Cheltenham family
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Bernadette G wrote a review Apr 2021
9 contributions
Lovely afternoon sat in the sunny gardens. Marquee is in the shade but has heaters and blankets, garden goes behind hotel and Covid friendly seating done very nicely. Lunches around us looked good, we had afternoon tea which was well presented. One was GF:cakes not worth eating but scone very highly recommended. Excellent solution to today’s Covid challenge.
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Date of stay: April 2021Trip type: Traveled with friends
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Hannah M wrote a review Feb 2021
1 contribution
Rating 5 out of 5 Reviewer - Hannah Mason Date of wedding - 7th June 2019 I knew from the moment I stepped inside it was where I wanted my reception, modern with a nod to the traditional decor was just what I wanted and the Orangery was the perfect fit for our small event. The service from the wedding team was superb, answering all our queries and even handled a transition of lead team member well. The food was outstanding with everyone commenting about both taste and style, I loved the chocolate dessert and my husband loved the blueberry cheesecake. Unfortunately, it rained on our day so we were unable to use the garden but the lantern ceiling allowed us to enjoy the storm perfectly. We were allowed to decorate the room/tables how we wanted and were made easy by their team doing this for us. Photographs were undertaken by Duncan Mason Photography and included the magnificent stairwell which allows for a quite unique photograph. The hotel room was amazing and the bed was really comfortable and included complimentary prosecco. I cannot praise my wedding by the Queens Hotel enough, they gave me the perfect day I wanted and I cannot ask for more than that.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Pick a suite overlooking the park
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded Mar 1, 2021
Dear T2541SYhannahm, We are delighted to read that the Team at the Queens Hotel Cheltenham has made your special day memorable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Front Office Manager
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carcherob wrote a review Dec 2020
Teignmouth, United Kingdom5 contributions1 helpful vote
We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded Dec 31, 2020
Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager
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Previous
PRICE RANGE
$114 - $213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queens hotel cheltenham, mercure cheltenham
FORMERLY KNOWN AS
Queens Hotel Cheltenham MGallery Collection
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
84
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Frequently Asked Questions about Queens Hotel Cheltenham - MGallery
Which popular attractions are close to Queens Hotel Cheltenham - MGallery?
Nearby attractions include Montpellier District (0.1 miles), Imperial Gardens (0.1 miles), and Neptune Fountain (0.3 miles).
What are some of the property amenities at Queens Hotel Cheltenham - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Queens Hotel Cheltenham - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Queens Hotel Cheltenham - MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Queens Hotel Cheltenham - MGallery?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Queens Hotel Cheltenham - MGallery?
Conveniently located restaurants include The Mahal, Domaine 16, and Lumiere.
Is Queens Hotel Cheltenham - MGallery located near the city center?
Yes, it is 0.1 miles away from the center of Cheltenham.
Are any cleaning services offered at Queens Hotel Cheltenham - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Queens Hotel Cheltenham - MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Queens Hotel Cheltenham - MGallery?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Hindi, and Japanese.
Are there any historical sites close to Queens Hotel Cheltenham - MGallery?
Many travelers enjoy visiting Cheltenham Town Hall (0.1 miles), Whittington Court (4.2 miles), and Boer War Memorial (2.0 miles).