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No 38 The Park

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38 Evesham Road, Cheltenham GL52 2AH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (230)
360
Panoramas (11)
Room & Suite (127)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from No 38 The Park
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
Travelers' Choice
No.38 The Park is a sumptuous Georgian townhouse a 10 minute walk from Cheltenham town centre and close to the racecourse. It uniquely combines the luxury of a hotel with the independence of a bed and breakfast creating a warm and homely feel. Each of the 13 bespoke bedrooms are individually designed by interior designer Georgie Pearman. Sourcing fabrics and furniture from British producers, you can be sure that each and every detail is a true one-off. Delve into the super king-size beds, with Egyptian Cotton linens by Three Thieving Magpies and mohair throws, perfect for those long lie-ins. All toiletries are chosen by Bramley, made in England using natural botanicals and essential oils. Each room blends classic comforts with modern essentials, with iPod docks, Nespresso machines and HD TV with Sky as standard, whilst the mini-bar is stocked with treats from local farmers and producers.
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Full view
Property amenities
Free parking
Paid public parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Newspaper
Non-smoking hotel
Wifi
Bar / lounge
Breakfast available
Complimentary instant cofffee
Complimentary tea
Shared lounge / TV area
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Room features
Bathrobes
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
346Reviews4Q+A72Room tips
Traveler rating
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Popular mentions
Littlelozz81 wrote a review Oct 24
Wirksworth, United Kingdom13 contributions7 helpful votes
A superb hotel, booked through Mr & Mrs Smith. We stayed in one of the 'excellent' rooms and it was really lovely, a fantastic roll-top bath (that filled up in under 5 mins!!!), a super comfy bed, and a huge shower. Some lovely touches with the fresh tea bags, milk, and snack bar. Lovely atmosphere for breakfast, a great space. The food was good (apart from the eggs which were overcooked most times). Great croissants and coffee! The staff were super friendly and helpful and we will def stay again when we come back to Cheltenham, many thanks!
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Date of stay: October 2020
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Room Tip: Go for an 'Excellent' room if you can!
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Rebeccus wrote a review Oct 21
London, United Kingdom135 contributions67 helpful votes
Overpriced: style over substance, extremely noisy due to road traffic and inconsistent customer service during our stay. We were very much looking forward to this short trip but a few things went wrong. So much that we cut our trip short and stayed two nights instead of the 3 booked. The first room we were allocated was dark and small (it's room 7). We were surprised as it looked very different from the photos seen on the website. Not surprisingly that room isn't featured on the website or their Instagram (just once). We asked to change rooms and a friendly staff member helped us do so. The new room was much bigger and brighter, in line with what you would expect. The room is well decorated and the standing bathtub is nice. However the biggest problem of this hotel is the noise - the hotel is on a busy road, with CONSTANT traffic until 11/11.30pm, starting again at 6am. The windows are not just single glazing, they are also of very poor quality. We actually thought they were open as it was so noisy. We expected to sleep well and relax in the room in the afternoon and that made it impossible even with earplugs. It's beyond me how this is possible for a 4 star hotel. We had a couple of other extra issues (no space to put your clothes anywhere in the room, phone didn't work so it was not possible to reach reception, they don't clean the room because of covid at the moment but this policy was not communicated to us on arrival - when I flagged this I was told an email had been sent to me. I digged out the email which is just the confirmation of the booking, the "we are not servicing rooms anymore" is buried in the middle of the email in the smallest police possible! Not very transparent, some of the hotel areas are clearly in need of refurbishment and the bathroom was full of stains). We had friendly interactions with the staff especially at breakfast, however our one discussion with the manager was such a negative experience it really ruined the stay for us. She was rude and unhelpful, didn't offer any alternative to our issue (we were inquiring about the lack of cleaning in the room) and just kept repeating the hotel's policies. Note to management: it's not that hard to diffuse a tense situation with a customer - apologise for the misunderstanding, offer a complimentary drink or ask if anything can be done to improve their stay and that's often enough. We were shocked at the lack of awareness at what makes good customer service in a hotel that pretends to be fancy. I overheard a couple asking the leave their luggage at the hotel for a few hours - they were also told this is not possible because of covid, which seems dubious. The main issue for us though was as I said the constant noise due to road traffic. Will not stay there again. You should be able to get a proper night sleep in a hotel at that price.
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Date of stay: October 2020Trip type: Traveled as a couple
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Emily S wrote a review Oct 16
Sydney, Australia2 contributions
My fiance and I decided to book a last minute trip away to celebrate what would have been our wedding day (but Covid..) and booked into an excellent room at No38. for three nights. The room itself was absolutely beautiful - huge roll top bath, double shower and great little amenities like the Bamford room products, tea and coffee and mini bar. They are super dog friendly so our little puppy was welcomed everywhere and the breakfast is fantastic (either in your room or downstairs) and in the evenings you can have drinks in your room or downstairs in the cozy lounge. They were clearly being Covid compliant with masks worn everywhere in the communal areas unless you were eating by staff and guests and hand sanitisers across the hotel. Definitely a hotel stay to be repeated! The only occasional challenges were that there is not enough room for all cars to park in front of the hotel but they have permits for the surrounding streets should you need one.
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Date of stay: October 2020
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LondonLockwood wrote a review Oct 13
Loughton, United Kingdom696 contributions251 helpful votes
Recently had a two night stay here and have to say one of the nicest Hotels I have ever stayed in .. there are no downsides.. Location perfect .. rooms amazing with huge beds .. Sleep quality was excellent especially the pillows. Huge rain shower with top end products to use. Excellent breakfast freshly cooked .. They cannot offer dinner but sister hotel 131 is a must ! Finally the staff who make the whole think tick .. quite superb.! Having semi retired i get the chance to visit midweek and it’s a massive saving than on the weekends. Park 38 is a treat but doesn’t have to be an expensive one. Ifs your visiting the Cotswolds then this is a superb place to base yourself. Comes highly recommended. Enjoy !
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Date of stay: October 2020
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s0l101 wrote a review Oct 5
Birmingham, United Kingdom41 contributions14 helpful votes
We haven’t even checked out yet but this hotel is truly amazing! id recommend to anyone looking for a night or two away in Cheltenham. It was the perfect weekend get away. Rooms are perfect and breakfast couldn’t have been better. Thanks to the personable and attentive 3 staff who made the birthday trip so special! 10/10
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$153 - $268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
on the park cheltenham, on the park hotel
FORMERLY KNOWN AS
The Hotel
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
13
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Frequently Asked Questions about No 38 The Park
Which popular attractions are close to No 38 The Park?
Nearby attractions include Holst Birthplace Museum (0.1 miles), Mr Mulligan’s (0.3 miles), and The Cotswold Inn (0.3 miles).
What are some of the property amenities at No 38 The Park?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at No 38 The Park?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at No 38 The Park?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at No 38 The Park?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to No 38 The Park?
Conveniently located restaurants include Prithvi, Once Upon A Tea Room, and School House Cafe.
Is No 38 The Park located near the city center?
Yes, it is 0.9 miles away from the center of Cheltenham.
Are pets allowed at No 38 The Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to No 38 The Park?
Many travelers enjoy visiting Belas Knap (4.5 miles), Cheltenham Town Hall (0.7 miles), and Whittington Court (4.0 miles).