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Holiday Inn Express Cheltenham

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Holiday Inn Express Cheltenham
Holiday Inn Express Cheltenham
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603 Reviews from our TripAdvisor Community

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Showing 580: English reviews
London
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here for one night with my wife and family. The bed was comfortable and I slept very well. I have to commend the staff who l found very friendly and efficient. Breakfast was the usual HIE fare and provided us with a great start to the day. All in all very good. The only downside is parking, you... More 

Helpful?
Thank emnjnee
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear emnjnee, Thank you so much for your lovely review. I am pleased to see that you found the beds comfortable and managed to enjoy a good night's sleep. I will pass your kind words onto the team, as we take great pride in making sure all our guests feel welcome and at home during their stay. As you point... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location and easy to get to. Car park next door. The hotel staff were friendly and accommodating. The rooms were clean and spacious. The en suite was modern and clean. Breakfast was good. Some hot options available. Cheltenham was a good night out!!

Helpful?
Thank Chefclaire123
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Chefclaire123, Thank you for your great review. It is really good to see that all went according to plan and you enjoyed your stay with us. I will pass on all your great feedback, as I am sure the team will be pleased to see that they helped make your stay great. I hope you will be back soon... More 

Castle Douglas, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just spent the weekend here and I have very mixed feelings. The reception staff were absolutely fantastic - friendly and very helpful - and the rooms clean and tidy. But after a good night's sleep, the worst was to come - the breakfast! It was dire. Half cooked sausages, powdered scrambled egg and catering baked beans. Where was the bacon,... More 

Helpful?
Thank Rondoala
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Rondoala, Thank you for taking the time to review your stay with us. It is great to see that you found our team super helpful and friendly, as well as finding your room clean and tidy. After all a great night's sleep is what we want all our guests to experience. It is with great regret and disappointment to... More 

Carsphairn
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The hotel was adequate and staff helpful for our group. However, the breakfast let the visit down. I have seen many reviews saying the same and reply from management always says it is under review but nothing has changed. Bar prices were expensive too.

Helpful?
Thank KathrynCarsphairn
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear KathrynCarsphaim, Thank you for your candid review. I apologise that our Express Start breakfast during your recent stay did not meet expectations. I appreciate your comments and will share these with the team so that we can continue to improve our services. I hope to have the opportunity to welcome you back in the future, so that we can... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Friendly staff decent rooms even if they are too warm. Breakfast was a disgrace though, no bacon and powdered eggs?!? Really let it down for me. I paid for much better value at Wetherspoon. For the price I wouldn't complain but please do something about the cooked breakfast please.

Helpful?
Thank Steve P
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Steve P, Thank you for taking the time to review your stay with us. It is lovely to see that you found the team friendly on arrival. I am sad to see that you did not enjoy our Express Start breakfast though. As part of the Holiday Inn Express Brand experience we offer a continental breakfast with hot options... More 

Lytham St Anne's, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location for visiting Cheltenham. The NCP car park is right on the door step and the hotel gives reduced rates. When I mixed up my booking request,the hotel quickly sorted it out and I had a good room on the forth floor with countryside views. Breakfast was exactly what it said on the tin,fine... More 

Helpful?
Thank Jar5619
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Jar5619, Thank you for the great review. It is great to get such lovely feedback and I am very happy to see that the team managed to sort out your booking request quickly and efficiently. We all look forward to seeing you the next time you are in the area. Kind regards, Lucy Hartnell Guest Experience Champion More 

Kingswinford
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As you would expect from a Holiday Inn. Convenient location, paid parking adjacent, nothing exciting but nothing terrible either. Would recommend it if you are visiting the area for sight seeing or the races.

Helpful?
Thank RoyKC
Lucy H, Guest Service Assistant at Holiday Inn Express Cheltenham, responded to this review

Hi RoyKC, We are glad you found your stay convenient and are willing to recommend us. We hope too see you again soon. Kind Regards, Luke Kent Guest service Assistant More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I booked here after my own accommodation could no longer be stayed in due to electrical fault. By the time I had booked and walked here with in 10mins they had my room key cards ready. The lady on reception was SUPER NICE, very very friendly and made a rubbishy day better. I filled a quick form out and I... More 

Helpful?
Thank Chris L
Lucy H, Guest Service Assistant at Holiday Inn Express Cheltenham, responded to this review

Hi Chris L, We are so glad you had a nice stay and a quick check in. We are also happy you felt much better after you were welcomed by our colleague on front desk and we hope too see you again soon. Kind Regards, Luke Kent Guest Service Assistant More 

Chatham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is basically like a Premier Inn but without the Premier Inn prices - oh and the breakfast is dire and pretty much spoiled the overall experience. Our room was okay, it was one of the newly refurbished ones and the paint job wasn't the best. I hated the decor - since when is grey, red and dark blue a... More 

Helpful?
Thank Lynsey1982
IHGService, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Lynsey1982, Thank you for your feedback regarding your stay at Holiday Inn Express Cheltenham. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed and room amenities. However, we’re sorry we fell below your expectation regarding the bathroom amenities, breakfast selection and the rates. We... More 

Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here in September for a hen party of 25. The check in was swift and speedy. The hotel is in a perfect location, central to everything. The hotel itself was clean and tidy, but the staff couldn't do enough for us! Everything that we asked/requested they catered for. Excellent customer service!

Helpful?
Thank Sarah S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 

Additional Information about Holiday Inn Express Cheltenham

Address: 33 Dunalley Street, Cheltenham GL50 4AP, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range: $93 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Booking.com, Odigeo, Agoda, Travelocity, TripOnline SA, Priceline and Hotwire so you can book your Holiday Inn Express Cheltenham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn
Hotel Style:
#9 Romantic Hotel in Cheltenham
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