Great place to stay we were in the penthouse, not great for people with mobility issues but great if one of you snores, a separate bedroom with a closing door…. The breakfast is to die for the poached eggs cooked to perfection, red hot tea in a proper pot, champagne Buck’s Fizz for breakfast, no problem, room service for anything… no problem all keen to help, nothing too much problem, thanks to all your staff who made our visit to Rye perfect.
Had a great two night stay in an very atmospheric room, which was both clean and comfortable. Staff were very friendly and very helpful. The Full English breakfast though was very disappointing, should have had the continental. We've have had a lot better from comparison hotels. One thing to mention, when using the public bar, the barman suggested to us that, as we were residents it might be easier for us to charge drinks etc. to the room, no mention of the 10% service charge that's added to the final bill though, a bit naughty! Didn't notice until we had left. Overall, a good experience apart from this. Highly recommend the location.
Just returned from a 3 night stay at the Mermaid and were pleased with our choice of Hotel. The service from the staff was excellent, attentive but not intrusive. A minor problem we had was quickly put right by the staff. The Hotel has some quirky features but made a change from the sterile modern hotels. We felt that staying at the Mermaid made our stay in Rye just that little bit better.
Had a lovely 3 night stay in this hotel. All the staff were excellent. Special mention for Madison who looked after me after a slip on the cobbles (nothing to do with hotel) The Mermaid Inn is lucky to have Madison as a member of their staff.
The Mermaid Inn is a Grade II listed historical Inn located on Mermaid Street. Current building dates from 1429 and has 16th century additions in the Tudor style and cellars built in 1156 survive. We visited on a very hot summer’s day and chose the outdoor area for eating. Good pub food - fish and chips, mussels, pies, etc.
Took my husband away for his birthday we had the best time all the staff are very friendly and extremely helpful. The breakfast was extremely tasty and the fish and chips the best i have ever tasted. The build is gorgeous and so very interesting cannot wait to go back for another stay later in the year.
I had been wanting to stay here for well over a year. I finally got to Rye and I was so excited about The Mermaid Inn. The rooms and corridors ooze history with the huge fireplaces and beams. My room was compact but had everything one would expect. I was concerned that noise may be an issue and it was not at all. In fact, the bed, pillows, and linens were exceptional. It was just such an experience that I will never forget. The only downside was I did not get pestered by any ghost, maybe next time. I also had dinner and breakfast in the restaurant. The food was good, but the service was excellent. Bradley and Katrina made me feel welcome and taken care of. I will definitely be back.
My friend and I stayed for just one night. We both had single rooms. Everything was perfect. Such a sweet room (27). Very comfortable bed. Good selection of teas in room. Very clean. Good English breakfast the next morning. Easy walk to high street. We parked at public car park at the bottom of the hill. All staff very friendly and welcoming. Absolutely recommend.
We stopped at this hotel to have coffee but decided to stay for lunch. It is a beautiful 15th Century hotel and very clean. Food was delicious and very nicely presented. Staff were very helpful and friendly Would recommend it.
Quirky is the right word for this experience hotel. Rooms are clean and comfortable, as you would expect from a quality hotel stay, but very few hotels have the character and nearly none have the ancient history of this place. The service is excellent...they'll tote your bags around to get you settled. The food and its service are excellent and there are inside/outside bar options. There is no A/C in this historic building, but the staff supply fans in rooms that lack cross ventilation. Ghosts/smugglers/queens/Americans, the place has hosted them all. Come and eat the food, admire the quirks and soak up the atmosphere.