We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Terrace Road, Bournemouth BH2 5EL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
Snaptravel
eDreams
Travelocity
Orbitz.com
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (747)
Room & Suite (200)
Dining (95)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Bournemouth
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 66 hotels in Bournemouth
Location
Cleanliness
Service
Value
Located across from the beautiful Bournemouth Gardens, the hotel is just a 5-minute walk from the beach, promenade and events at the Bournemouth International Centre. After a long day of work or play, feel fantastic at the expansive eForea Spa & Health Club before dining on modern British cuisine at Schpoons & Forx by Chef Matt Budden. End the evening at the supremely cool LEVEL8IGHT The Sky Bar.
Read more
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Parking
Wifi
Paid internet
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Complimentary toiletries
Telephone
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, French, German
1,830Reviews43Q+A100Room tips
Traveler rating
  • 907
  • 481
  • 217
  • 117
  • 108
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Nicholas H wrote a review Nov 2020
Huntingdon, United Kingdom27 contributions34 helpful votes
As an Hilton Honours Diamond member I've stayed several times at the Bournemouth Hilton and was more disappointed with the standard of the hotel after this visit than I can remember. My main concern was the Hilton policy on dogs in the hotel. I was amazed to see a large number of dogs whether in the bar or being taken into the restaurant which I believe is unacceptable as not everyone wants to be surrounded by animals. One member of my family is allergic to animal hair and I was astounded to learn from reception that ALL rooms in the Hotel are "pet friendly" - the cleaning staff simply do not have enough time to clean efficiently to minimize the risk of an allergic reaction to pet hair and dust. One incident of a dog defecating in the lobby while people were queuing for breakfast was particularly unpleasant. There were a number of stains on the carpets in my room that may well have been caused by pets so this Hilton isn't as clean as I remember. If the Hilton insists on allowing pets why not have rooms dedicated as pet friendly and other rooms/floors designated pet free as they do in other hotels? Overall, the COVID safety measures were effective and the bar and restaurant staff were very friendly and efficient, although the breakfast choice was limited. However, there were no robes in the room and not even a laundry bag - it seems that Hilton are using COVID as an excuse to reduce the amenities in the rooms. I will not be returning to this Hilton while they have a policy of allowing pets into all rooms. Interestingly, the Hampton next door ( a less luxurious Hilton brand) has a policy of no pets and a more extensive buffet breakfast. I had expected better from a the Hilton Bournemouth
Read more
Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Beware ALL rooms are designated "pet friendly" if you have pet allergies you may wish...
See more room tips
1 Helpful vote
Helpful
Share
Response from Sonya Young, General Manager at Hilton Bournemouth
Responded 3 weeks ago
Dear NicholasH854, Many thanks for writing your review following your stay with us. I am so sorry to read your experience with our policies on pets. We do allow pets in all our bedrooms however we do ensure that all bedrooms are fully cleaned afterwards and especially since Covid with our Hilton CleanStay sensitisation policy. We do not allow pets in our restaurant area so I am sorry that this was your experience. Thank you for your kind comments on the new safety measure we have in place and the bar and restaurant staff. We do appreciate your feedback to help us improve our service standards further. Kind Regards Sonya Young General Manager
Read more
RichRaczynskiFloyd wrote a review Jul 2020
Exeter, United Kingdom45 contributions7 helpful votes
Hotel's Favorite
The hotel is very centrally located, the parking is easy and not expensive. From the welcome at reception from Peter to my departure, the staff were exemplary under the circumstances (COVID). Everything was explained clearly and precisely by the staff who as far as I saw did a tremendous job. Although, as always, there are always professional complainers, some people were objecting to having to get up from the table to get their food and drinks, a Covid procedural requirement, frankly, these people shouldn’t be allowed out. The staff were doing what they were told and doing it correctly. What more could you ask?. The hotel was very clean, tidy and very well presented. My room, a King Guest room was perfect. The food at breakfast and dinner was very enjoyable. I shall certainly return! Thank you to all at Hilton Bournemouth !
Read more
Date of stay: July 2020Trip type: Traveled solo
1 Helpful vote
Helpful
Share
Response from Sonya Young, General Manager at Hilton Bournemouth
Responded Aug 17, 2020
Dear Richard R, Thank you so much for your lovely review. We really appreciate all your comments. I am delighted our staff responded well to our 'new normal' throughout your stay and please be assured your kind comments will be passed onto our team members. I am also pleased to read you enjoyed the room and the food. We really hope to welcome you back to the Hilton Bournemouth again soon. Kind Regards Sonya Young General Manager
Read more
Goldhawk123 wrote a review Nov 2020
London, United Kingdom7 contributions4 helpful votes
Room: Stain on carpet, defective plumbing (wc), ineffective shower, lukewarm water, broken light, defective power switch by door. Breakfast: ridiculously small portions of fruit, poor quality bacon, tea was lukewarm.
Read more
Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
Response from Sonya Young, General Manager at Hilton Bournemouth
Responded 3 weeks ago
Dear Goldhawk123, Many thanks for taking the time to write your review following your stay with us. I am very disappointed to read your comments on the maintenance in the bedroom which is far from our normal standards. The hotel is currently closed during the lockdown period so we will be assessing all the maintenance issues in your room and reviewing our breakfast offering as we have had this amended a few times to adhere to the government guidelines. We hope we can welcome you back to the hotel again to show you our normal operations and standards on reopening. Kind Regards Sonya Young General Manager
Read more
Maranatha wrote a review Oct 2020
United Kingdom21 contributions2 helpful votes
Stayed here for almost a week. Good and enjoyable stay. Superb breakfast and throughout our stay Covid 19 regulations were followed with social distancing, hand sanitizers and the wearing of face masks. One frustration was trying to park my vehicle late on in the evening where some vehicles occupied two spaces. Had to park across the road which was OK apart from getting soaked one night. However the receptionist on duty handled the situation in a positive way and made sure I was reimbursed for the nights when I didn't use the car park. Had booked a room with a balcony - great if you wanted to look across the street!
Read more
Date of stay: September 2020
Location
Cleanliness
Service
Trip type: Traveled on business
Helpful
Share
Response from Sonya Young, General Manager at Hilton Bournemouth
Responded 4 weeks ago
Dear Oor_Wullie20, Thank you for your feedback, I am pleased you had an enjoyable stay, I am sorry you were unable to find a space to due some cars parking across 2 spaces, thank you for advising however you were looked after by our reception team. I hope we can welcome you back in the future. Kind regards Sonya Young General Manager
Read more
Kelly m wrote a review Oct 2020
Kent, United Kingdom13 contributions4 helpful votes
I’ve booked two rooms and Called prior to my visit to arrange connecting rooms and a spa visit. When I arrived at checking in time with two children and a poorly mum I was told there has been no prior arrangements and the rooms I’ve booked wasn’t available. I had to wait until 7 o’clock at night to gain entry to my room and that was only because I harassed management.Once I got into my room I was very disappointed to the level of the room the ripped curtains the curtains not attached to the ceiling the burn marks on the side table and the lack of anything that showed me this was not a budget hotel. We missed half of our spa time as robes on were not provided, the one-way system in the lift is dysfunctional and you end up waiting 15 minutes to get up and down and the promise of a call from management to rectify the situation didn’t appear. Tbh the lack of customer service is diabolical and I expect more from the Hilton hotel I have Stayed at many Hiltons across the world and I have never experienced such a low maintained environment and a mass disregard by management for customers that have made prior arrangements.
Read more
Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from Sonya Young, General Manager at Hilton Bournemouth
Responded 4 weeks ago
Dear Mehmkel, Thank you for your feedback on your recent stay with Hilton Bournemouth. I am sorry to hear that the room was not up-to your expectations and we have our maintenance team busy fixing the curtains mentioned, so thank you for bringing that to my attention. We have had to make some changes to the way we operate the hotel at present due to current guidelines, including removing additional items such as robes from the bedrooms, however these are available on request, I will look into why it took so long for you to be able to attain some for your Spa visit. We have also introduced one way system for the lifts to maintain our guests safety, which at peak times can get busy, this is something we are looking to rectify whilst also ensuring the upmost safety of our guests and team members during this difficult time. Thank you again for your valued feedback Kind regards Sonya Young General Manager
Read more
Previous
PRICE RANGE
$143 - $318 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandDorsetBournemouth
NUMBER OF ROOMS
172
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hilton Bournemouth
Which popular attractions are close to Hilton Bournemouth?
Nearby attractions include U-Escape (0.3 miles), Be At One Cocktail Bar (0.1 miles), and Lower Gardens (0.2 miles).
What are some of the property amenities at Hilton Bournemouth?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hilton Bournemouth?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Bournemouth?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Bournemouth?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Hilton Bournemouth?
Conveniently located restaurants include Picnic Park Deli, Twelve Eatery, and Yobu Frozen Yogurt and Bubble Tea.
Are there opportunities to exercise at Hilton Bournemouth?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hilton Bournemouth located near the city center?
Yes, it is 0.2 miles away from the center of Bournemouth.
Are any cleaning services offered at Hilton Bournemouth?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Bournemouth?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Bournemouth offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.