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The Orchid Hotel

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The Orchid Hotel
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527 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Stoke Poges, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

We were due to stay at this hotel on the weekend of 11-12th July. We booked this hotel nearly 1 year ago but had a call just this week saying that due to refurbishment they could no longer provide my rooms for myself amd three of my friends. We are absolutely disgusted with this short notice as ourcheerleading comp is... More 

Helpful?
5 Thank Lorraine K
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for your review and I do appreciate your frustration, however please note the overbooking was not caused from the Orchid Hotel but from our sister hotel that had to close due to structural issues. This was a situation that was beyond our control and we had to contact over 100 people to cancel their reservations. The hotel in... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

While staying in Bournemouth for the weekend we choses the orchid due to the professional website and we where not disappointed. Although it's clear the hotel are undergoing renovations we where not made to feel like it was, the staff are friendly and make you more then comfortable. Although I do think they should list this when making bookings!! Our... More 

Helpful?
Thank Wesley J
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review- we were delighted you enjoyed your stay and thank you also for your understanding whilst we undergo our refurbishment programme. We are on programme for 80% of the hotel to be completed by October 2015 with the remaining 20% completed by December 2015. We are delighted with the works carried... More 

Newbury, Berks
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 28, 2015

Was given a renovated room which was extremely smart with a comfy bed and lovely bathroom. Breakfast was plentiful with loads of choice. The only problem was the tv. After 10.30 at night the picture broke up on every channel except a couple. It was unwatchable.

Helpful?
Thank Quaya
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review. As you know we are in the middle of a refurbishment programme and please note all the TV's will be upgraded. We look forward to welcoming you back so you can enjoy all the benefits of a beautifully renovated brand new hotel. With kind regards All the team @ The... More 

Rayleigh
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 17, 2015 via mobile

Very nice hotel. Great location near to Station and Seafront. Great night porter that was not in a hurry to close the bar. Rooms are very nice; clean, good size and nice decor. Breakfast was cooked to order and 10 / 10. Well done to the owner and team at this hotel.

Helpful?
Thank Philip C
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you so much for taking the time to write such a glowing review- we were delighted your enjoyed your stay. We look forward to welcoming you back again in the future when the hotel has been refurbished in its entirety- Lots of great new drinks behind the bar too! With kind regards All the team @ The Orchid More 

Brighton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

We stayed for two nights to attend a family wedding nearby. Our rooms were newly renovated so were nicely modern and finished to a high standard. Comfortable beds, well lit rooms and bathrooms. Very clean and well kept. Free wifi available. Rooms included tea and coffee making facilities and a hairdryer. When we arrived the reception staff went the extra... More 

Helpful?
Thank lost_cure
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write such a glowing review and for your understanding whilst we undergo our refurbishment programme. We, as a team, are trying very hard to ensure the works are carried out at minimal disturbance to our guests and without compromising on Customer service in any way. We look forward to welcoming you back so... More 

Worcester, England, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 10, 2015

Stayed for 2 nights last week with the family. All 3 rooms had been refurbished to a very high standard. Extremely comfy beds, very tasteful decor and beautiful bathrooms. The mirror in our room (116) needs to be repositioned. It's right behind the bathroom door so beware when person in the bathroom comes out, you could get flattened ! The... More 

Helpful?
Thank Annie C
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review and for your comments which have been noted:- The mirror has been moved from 116 and our Breakfast team have received further training! We would be delighted to welcome you back so you can enjoy your stay even more once the hotel has been refurbished in its entirety. With kind... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 9, 2015 via mobile

My and my partner stayed here a week last Friday as we were flying out of Bournemouth Airport on the Saturday morning. The hotel was very good the room had just been renovated and was of a good standard. The receptionist was not very welcoming when we arrived saying we couldn't check in till after 3 and to come back... More 

Helpful?
Thank David T
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review and for your comments that have all been noted. Although we are undergoing a total refurbishment, this is not just of the aesthetics of the building but there has also been a huge investment in staff. We are firm believers that Customer service should be at the forefront of such... More 

Paignton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

My husband and I stayed at The Orchid when attending a wedding this past weekend and I have to say that the hotel exceeded my expectations. Our check in on arrival was made easy and the receptionist Anna was very friendly and amenable. She was informative and helpful and had a fun personality and good sense of humour! The room... More 

Helpful?
Thank Sarah P
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you so much for taking the time to write a review- we were delighted you enjoyed your stay and I have passed on your thanks to Anna. As you know we are in the middle of refurbishment and this also includes the advanced training of our staff. We look forward to welcoming you back in the near future where... More 

Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 5, 2015

We stayed for three days in June 2015, and it's not a hotel more like B&Bthe room was clean and refurnished but no air condition. The window has to stay open all the time and the noise from construction were horrendous and staff some were very nice. Others were non welcoming especially receptionists girls !!!! Need to smile and be... More 

Helpful?
3 Thank Diana W
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review and we apologise you were not happy with your stay. Our refurbishment programme is now well under way with the air conditioning all fitted and commissioned and although it will not be completed in its entirety before December this year we are delighted with the progress to date. I am... More 

Travelers are raving about these Bournemouth hotels

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 3, 2015 via mobile

We stayed here for two nights 31/5/15 couldn't fault a thing ! We had an excellent refurbished room ,staff always happy to help with anything you need and always very pleasant. This was our 2nd visit in 6 weeks and we're sure to return 10/10

Helpful?
Thank phil g
Christina J, General Manager at The Orchid Hotel, responded to this review

Thank you for taking the time to write a review- we were delighted you enjoyed your stay and also thank you for your understanding during our refurbishment programme. As an update for you- the refurbishment will be 80% complete by October 2015 and 100% by December. We look forward to welcoming you back whereby you can enjoy your stay even... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Banquet Room
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Refreshed, revitalised and revived.... Back in the day, a trailblazing boutique hotel for Bournemouth, the Orchid has almost completed a dramatic transformation with bedrooms refurbished, lounges, function rooms and public areas re-imagined; the whole hotel re-born. More than a mere makeover, it's an evolutionary change for the Orchid, setting it apart as the only hotel of its kind in Bournemouth- offering a unique blend of contemporary comfort, informal elegance and charm. 90% of the refurbishment has now been completed with the last phase being our new restaurant which we aim to have open by this Summer, offering informal elegant dining emphasising on simplicity with great food and service. Freshly cooked breakfast with ample choice, beautifully designed bedrooms with power showers, air conditioning and crisp white linen....At the Orchid you will find an effortless blend of home comforts, contemporary sophistication and exceptional service designed to put you at ease from the moment you arrive. ... more   less 

Additional Information about The Orchid Hotel

Address: 34 Gervis Road, Bournemouth BH1 3DH, England
Location: United Kingdom > England > Dorset > Bournemouth
Price Range: $89 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Orchid Hotel 3*
Number of rooms: 32
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