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Hallmark Hotel Bournemouth Carlton

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Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Bournemouth Carlton
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951 Reviews from our TripAdvisor Community

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Start your review of Hallmark Hotel Bournemouth Carlton
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Reviewed 3 days ago NEW

booked via travelzoo as last minute break and very impressed with the hotel/food and best of all the staff - lovely old building with spacious and comfy bedroom - easy walk to the town but best of all for us was the service and food in the restaurant - excellent ps car parking included in our deal

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Helpful?
Thank Paul R
Huddersfield, United Kingdom
Reviewed 3 days ago NEWvia mobile

This is a really nice hotel, near the beach. The hotel room was lovely, but only let down was the restaurant it was freezing in there. Food wasn't great and I was forgotten about after they took away my main meal. So went to the bar and paid, but would have been nice to be offered a dessert and I...

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Thank sks_1992
Waterlooville, United Kingdom
Reviewed 4 days ago NEWvia mobile

We checked online nothing bout char able car parking which is £10 so be aware this is a rip off I said to staff bout this they were rude and did not want to know So will never return to this hotel plenty of hotels to book in Bournemouth with far better staff and free car parking

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Thank kevin a
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Dear Kevin a, many thanks for the feedback which i was sorry to read, we actively advertise parking charges on all our websites including the confirmations that guests recieve prior to arrival, all four star hotels in bournemouth charge for car parking of which most of them are more than hallmark hotels.I have spoken to the reception team regarding there...

Reviewed 4 days ago NEW

Lovely afternoon spent celebrating a friends birthday with a Full Afternoon Tea. The sandwiches and cakes were of very good quality and extremely fresh. The tea was the best I have ever had. We sat by a bay window overlooking stunning views. The staff were attentive when required and engaging. The price is very reasonable. All in all well worth...

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Helpful?
Thank Dane A
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Dear dane, many thanks for the feedback, i am delighted that the team were hospitable and engaging, your are right about the views, we certainly have some of the best in bournemouth! we look forward to seeing you again, kind regards Paul Clarke, general manager,

London, England, United Kingdom
Reviewed 6 days ago NEW

Stayed one night on a Saturday. Arrived and were given our room key. The directions to our room were poor and the signs on the wall were misleading - after exploring the inside of two storage cupboards we finally got to our room that even a cleaner whom we asked could not give us directions to. The room was a...

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Helpful?
Thank Ian F
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Dear ian F, many thanks for the feedback which i was sorry to read, especially as two of the points were influenced by other guests that sadly did not behave in fitting to the Carlton hotels environment.We do have a zero tolerance policy when these incidents occur and the police were called and arrested the male guest you refer to...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Wife and I checked in for one Saturday night whilst visiting Bournemouth. General presentation of the outside and lobby were good, staff were polite and quick to sort out a room key issue. We walked up from Bournemouth pier which took around 15 minutes up the gentle slope. The room we had was fine. We expect these grand old Victorian...

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Helpful?
Thank Nahladel
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

dear nahladel, many thanks for the very constructive feedback, and we are all pleased you had a great stay, we look forward to welcoming you back in the future, kind regards Paul Clarke, General Manager

Hayes, United Kingdom
Reviewed 6 days ago NEW

This was my first time at Carlton and it was just perfect! Food in the restaurant was delicious, staff was spectacular, 5 star service!!! Special thanks to my favourites in the restaurant Daniel, Joanna, Nicky, Jonathan, (Thank you for letting me borrow your phone charger), Robert and Mantas (East cliff) who did everything they could to make our stay feel...

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Helpful?
Thank Vanita K
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Dear Vanita, what great feedback for the team which you named, this demonstrates how the team go above and beyond to look after our guests, we look forward to seeing you again, kind regards Paul Clarke, general manager

hertfordshire
Reviewed 1 week ago NEW

Reception was efficient,although needed to talk slower and allow for customers hearing difficulties. We stayed here using a travel zoo deal. Our room was large and comfortable. The deal included an evening meal, bottle of prosecco, box of chocolates and parking. The evening meal was good. Breakfast, although there was plenty of choice, could have been warmer. We enjoyed our...

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Thank ladytHertfordshire
Reviewed 1 week ago NEWvia mobile

Hotel nice and good location, especially with a sea view room. Rooms quite pricy but par for the course in this area. The evening meals however are so, so poor for a hotel of this supposed calibre. Starters and mains are completely tasteless (apparently microwaved) rubbish. I've had far better tasting Tescos own brand microwave meals and that's saying something....

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1Thank Alex C
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Dear Alex, many thanks for the feedback.Please be assured none of our food is prepared using a microwave, all freshly prepared by our team of chefs, and future guests will see from other posted reviews that it is one of the selling points of the hotel.We always do courtesy checks during dinner with guests and if there are issues we...

St Ives, United Kingdom
Reviewed 1 week ago

Stayed for one night on 14th February 2017. I bought this nights stay at the hotel as a surprise for my partner. It was an excellant Deal and included B&B evening dinner with a bottle of sparkling wine. Check in was a little slow, I asked if they would like to swipe my card for any extras, and was told...

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Helpful?
Thank lensue250
paul c, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

dear lensue, many thanks for the constructive feedback which we will take on board, and im delighted overall you had a good stay.kind regards Paul Clarke, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more   less 

Additional Information about Hallmark Hotel Bournemouth Carlton

Address: East Overcliff Drive, Bournemouth BH1 3DN, England (Formerly Menzies Carlton Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Price Range: $59 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth Carlton 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Menzies Carlton Bournemouth
Hotel Menzies Carlton
Carlton Hotel Bournemouth
Hotel Style:
#8 Spa Hotel in Bournemouth
#15 Luxury Hotel in Bournemouth
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Questions & Answers

Here's what travelers have asked, with answers from Hallmark Hotel Bournemouth Carlton staff and other travelers.
10 questions
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Questions? Get answers from Hallmark Hotel Bournemouth Carlton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 104 has a lovely room!”
 of 5 bubbles 613vanitak, 6 days ago | Read review
“Sea views on the second floor”
 of 5 bubbles lensue250, 1 week ago | Read review
“Try and get an upgrade to a room with a balcony”
 of 5 bubbles PhilMiddleham, 1 week ago | Read review
“Front with sea view.”
 of 5 bubbles kencarvosso, 3 weeks ago | Read review
“Sea view is definitely worth the extra charge”
 of 5 bubbles 510linw, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question