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Hallmark Hotel Bournemouth Carlton

East Overcliff Drive, Bournemouth BH1 3DN, England (Formerly Menzies Carlton Hotel)
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Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Bournemouth Carlton
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792 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Maidstone, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed yesterday NEW

We have a few problems booking this hotel and the initial room they put us in a separate building at the back of the hotel and had a damp problem the smell of which kept us a wake most of the night. In the morning we reported this to the hotel receptionist and a nicer room was immediately found for... More 

Helpful?
Thank Lorna G
Romford, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I recently stayed here for a gala evening. Check in was painless, but we had trouble finding our room. We were given a room which is in the time share suite section of the hotel. Great room, and fantastic view over gardens and the sea. Room was clean, but furnishings marked and tired, needs some updating, shower great and no... More 

Helpful?
Thank Christine R
Yangon (Rangoon), Myanmar
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My partner and I stayed in this lovely hotel for 3 nights. We were very lucky with the weather so we're able to sit around the pool. Lovely location, staff were friendly, we only had snacks around the pool so can't comment on the food. Our room was nice, bed was very comfortable. However I do feel the whole hotel... More 

Helpful?
Thank Trina T
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your review. I was pleased to read that overall, you had a great time. In terms of refurbishment, we have just completed a £1.2m refurbishment of the external roofing, walls and painting of the building. The interior will commence in the latter part of this year, however some works have been completed already. I hope that we... More 

London, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My first impression of this hotel was quite positive. It is located high up overlooking the English Channel in a leafy district of Bournemouth. It's not far from the centre of town, both on foot and by bus - there's a bus stop about a 5 minute walk away. It's easy to walk down to the beach, although the walk... More 

Helpful?
1 Thank Disjoncteur
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your rating and review. Please accept my apologies for the shortfall in standards experienced on this occasion. Be assured that my operational team will review your feedback and take the necessary actions accordingly. I hope that you will reconsider and give us an opportunity to extend you a warm welcome back in the future. Regards, Stephen Allison,... More 

Surrey, United Kingdom
1 review
2 of 5 stars Reviewed 4 days ago NEW

Booked tea by the sea for 7 as a surprise celebration to finish off seaside themed hen weekend. The manager had given our table away though we arrived early & wasn't aware of what the themed tea inc though we saw him taking this to other guests. Food took over an hour & when arrived the sea themed goodies ice... More 

Helpful?
Thank KTSurrey
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your rating and review. Please accept my apologies for the shortfall in standards and service experienced on this occasion. Be assured that my Head Chef will review your feedback and take the necessary action accordingly. I hope that you will give us an opportunity to extend you a warm welcome back in the future. Regards, Stephen Allison,... More 

Travelers are raving about these Bournemouth hotels

Southampton, United Kingdom
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night with the family in July and generally enjoyed our stay. However, if you read through the TripAdvisor reviews you will notice that there are several reoccurring issues which despite the General Manager saying in his responses that they will be addressed - still exist! Pros: Room was nice, clean and well furnished. Air conditioning worked... More 

Helpful?
Thank Zorax62
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your rating and review. I was pleased to read that overall, you enjoyed your stay. My apologies regarding the Steak. I have asked my Head Chef to review our meat quality and cooking as clearly this is not acceptable, as well as the garnish that should go with it. I hope that we can look forward to... More 

Northamptonshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Arrived 19/7/16 for 4 nights. Booked double room with sea view bed and breakfast. Receptionist accidentally gave us a room that was already occupied so gave us free upgrade to a suite with balcony! Superb room with view overlooking the sea, pool & gardens. Well appointed with a very comfortable emperor size bed. Clean and tidy. Staff extremely helpful, polite,... More 

Helpful?
Thank Robert P
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Many thanks for your kind review. I was delighted to read that you enjoyed your stay with us. I do hope that we will have an opportunity to extend you a warm welcome back in the near future. Regards, Stephen Allison, Cluster General Manager. More 

brit
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At first glance a very nice hotel. Was unable to take the first room as the balcony was inaccessible. Was shown another room which was brighter, although the balcony was extremely windy, there was a nice view of the sea front and the gardens beside the hotel. Soundproofing could have been better, could hear voices late at night from next... More 

Helpful?
Thank skydiver028
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your review and feedback. We are working hard to resolve some of the points identified and indeed continue to invest into our product to ensure that we deliver quality to our guests. Thank you for your positive comments regarding the staff. I hope that we will have an opportunity to extend you a warm welcome back in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at the Hallmark Carlton. I was staying for a conference and the location of the hotel was perfect for getting into town both during the day and in the evening. The hotel is in need of a bit of redecorating perhaps and the room I stayed in could get very warm on a summer evening even... More 

Helpful?
Thank Ross H
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your kind review. I was delighted that you enjoyed your stay with us. I hope that we will have an opportunity to extend you a warm welcome back in the future. Regards, Stephen Allison, Cluster General Manager. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I booked an afternoon cream tea for our wedding anniversary. Thank you to Alex, Karl and Michelle for making it so special for us. Hotel was very clean, waiting staff were very polite. Perfect location.

Helpful?
Thank Elaine W
Stephen A, General Manager at Hallmark Hotel Bournemouth Carlton, responded to this review

Thank you for your kind review. I was delighted to read that you enjoyed your Afternoon Tea with us and thank for kind comments about the team members. I hope that we can look forward to welcoming you back in the near future. Regards, Stephen Allison, Cluster General Manager. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more   less 

Additional Information about Hallmark Hotel Bournemouth Carlton

Address: East Overcliff Drive, Bournemouth BH1 3DN, England (Formerly Menzies Carlton Hotel)
Location: United Kingdom > England > Dorset > Bournemouth
Price Range: $123 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth Carlton 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Menzies Carlton Bournemouth
Hotel Menzies Carlton
Carlton Hotel Bournemouth
Hotel Style:
#8 Spa Hotel in Bournemouth
#12 Luxury Hotel in Bournemouth
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