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New Continental Hotel

Traveler (115)
Room & Suite (47)
Dining (8)

About

#17 of 23 hotels in Plymouth
Location
Cleanliness
Service
Value
The New Continental Hotel is the largest independently owned hotel in Plymouth. Located in the centre of Plymouth, adjacent to the Plymouth Pavilions - the hotel is the perfect location for business and pleasure.At the New Continental Hotel we seek to offer affordable luxury. We aspire to create an individual, personal and comfortable environment. This is provided with a passion that comes from a family tradition steeped in the hospitality industry and odd eccentricities from being custodians of a grade II listed building that is over 150 years old.Our team is at the heart and soul of the New Continental Hotel and is integral to providing guests with a quality hotel service and being flexible to cater for individuals needs.Step from the bustling centre of Plymouth city into the quiet relaxation of our newly refurbished reception, lounge and Roma Bar. All have been designed to offer a combination of peace and calm ambience in which to read, work and share a drink or snack with colleagues and friends.If you are planning to stay or just visiting our health and leisure complex, sampling the delights of the new restaurant and bars or attending a function for a special occasion, we look forward to meeting you and ensuring your time with us is everything you want it to be.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room features
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Classic

Location

Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
668Reviews
11Q+A
100Room tips
Traveler rating
  • 194
  • 237
  • 143
  • 60
  • 34
Time of year
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  • English
Popular mentions
Upon arrival we were greeted by the receptionist who was very happy and helpful. After checking in we went down to the restaurant, food and drink were lovely but the service we received was brilliant. We walked away after saying it’s the best customer service we have received
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Response from Elinor E, Manager at New Continental Hotel
Responded 2 days ago
Thank you so very much brad76582. It means so much to all of us that you took the time to share this with us. We are truly thrilled that you enjoyed your stay with us and really can't wait to offer you another warm welcome when you return again.
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So it doesn’t matter who books rooms, anyone can cancel rooms. I had rooms booked, and they were cancelled by other people not me. Both rooms in my name, and the reception cancelled them because someone else photo bed up. As far as I was aware no one other than person rooms are
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Response from Elinor E, Manager at New Continental Hotel
Responded 2 weeks ago
Thank you for leaving your review. We do have policies in place which would prevent this situation arising, however if there is someone calling with all the personal information we require, asking to cancel a booking we will obviously do our best to assist them. I am not aware of your specific situation, but I would love for you to contact me so that I can investigate and ensure our policies are working correctly. Please email me on elinor.eaton@newcontinental.co.uk Many thanks once again.
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In the past we've had some bad experiences with hotels, but the new continental was great. All the staff were so helpful and friendly, and room had everything we needed with plenty of space. Downstairs the restaurant was beautiful and food was lovely. We used the heated swimming
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Response from Elinor E, Manager at New Continental Hotel
Responded 3 weeks ago
Stephanie, thank you so much for taking the time to leave such a lovely review. We are all thrilled that you enjoyed your time with us, it's always so heartening to welcome people to Plymouth, especially when they are visiting their loved ones. I am also glad you had some time to relax and unwind in Club Continental; it's always great to hear when people remembered to pack their 'swimmers' and make the most of the FREE entry whilst they stay. And we couldn't agree more. the food in Steve's Brasserie is delicious, and the Early Evening menu is perfect for those going to see a show. We can't wait to welcome you back next time, do have a look on our website at the 'offers' page, there are always really great promotions for accommodation and dining. Safe travels and see you again SOON!
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+1
Hotel itself was to a good standard. Parking was cheap at £3 for 24hrs for city centre parking in small car park at the hotel. Polite enough staff on arrival but after finding room we decided to go to reception to book a table at the onsite brasserie for 5.30pm as we were seeing
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Response from Elinor E, Manager at New Continental Hotel
Responded 3 weeks ago
Thank you so much for taking the time to leave a review LSDEVON; although I am obviously devastated to hear that you did not experience our usual level of customer service that we pride ourselves on, nor our sensational food offer. I have looked into your experience in great detail. Firstly, I want to say that I am so sorry that the communication regarding bookings in Steve's Brasserie on that evening was not passed on to you in the way that we would have hoped. I also am sad that you did not get to experience the great food in Steve's Brasserie on this occasion, or our fabulous made to order breakfast. I would like to offer you my email address, so that you could perhaps contact me should you wish: elinor.eaton@newcontinental.co.uk Please be assured that we have taken note of all of your feedback and although the member of staff you spoke with at the time was new and still learning; we have ensured that this miscommunication will not happen again. I really hope to hear from you, and we would love to welcome you back in the near future, to have the opportunity for you to experience our usual level of customer service, Many thanks once again for your time, and thank you for your honest feedback which has really aided our induction training.
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I have recently used the New Continental for a group of delegates attending a conference in Plymouth and would like to say a huge thank you to the Conference and Events Team at the hotel. We also held a Conference Dinner in the Athena Room which was very well received with
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Response from Elinor E, Manager at New Continental Hotel
Responded 4 weeks ago
Thank you so much Mandi. We really appreciate you taking the time to leave a review; and what a lovely five star one it was too. Thank you again. We are so pleased to hear that you have enjoyed both your visit to the hotel and also our conference, banqueting and meeting offer. Thank you also for your lovely feedback regarding our staff, I will be sure to pass this onto our teams. I am so happy you enjoyed your time with us, Thank you again for your kind review, we look forward to welcoming you back soon. Best wishes from all of us.
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PRICE RANGE
$83 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new continental torquaynew continental hotel torquaynew continental plymouth
LOCATION
United KingdomEnglandPlymouth
NUMBER OF ROOMS
99
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