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Mercure Exeter Southgate Hotel

Orbitz.com$105*
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#8 of 31 Hotels in Exeter
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,938 Reviews from our TripAdvisor Community

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Showing 1,875: English reviews
Northamptonshire, United Kingdom
Reviewed September 6, 2015

This hotel is one of my UK favourites when I'm staying in Exeter. A quality hotel, clean, great food, modern décor, parking and very polite staff. I've been back a couple of times now as it's well located for the harbour or the town.

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Helpful?
1Thank Kathy S
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Kathy S, Thank you for your recent review and feedback I'm delighted you keep returning to the hotel. I hope we can welcome you back again in the near future. Kind Regards, David Hayden General Manager

Bristol, United Kingdom
Reviewed September 5, 2015 via mobile

Conveniently located hotel, welcoming reception, superb rooms. Espresso machine on the room! As is often the case with these buildings, rooms can get very hot in the summer. If you are desperate, air conditioning is fitted. Main attraction is the wonderful 15m swimming pool downstairs. With sauna and jacuzzi.

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Helpful?
Thank Cream M
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Cream M, Thank you for your recent review and feedback I' delighted you had an enjoyable stay with us and hope we can welcome you back again in the near future to Exeter. Kind Regards, David Hayden General Manager

Bridgend, United Kingdom
Reviewed September 5, 2015 via mobile

Booked two rooms while we visited local university. The rooms were spacious and the beds were huge. Nice coffee machine in the room and a selection of free drinks. Will stay again soon. We are in the restaurant and the food was excellent. The pickled egg was amazing

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Helpful?
Thank h5dunlop
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear h5dunlop, Thank you for your recent review and feedback which I appreciate you taking the time to do and I will be delighted to share your feedback with the team. I hope we can welcome you back to Exeter in the near future. Kind Regards, David Hayden General Manager

Warwick, United Kingdom
Reviewed September 1, 2015

As a member of Accor we were given Privelidge upgrade. Very comfortable and well equipped room. Breakfast was excellent and constantly being efficiently replenished. Staff were also very professional. New sauna and a good pool. Location was perfect for us, visiting for a wedding, sightseeing in the city and quays. We will definitely look for more Mercure hotels. We also...

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Helpful?
Thank 126lhr
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 126lhr, Thank you for your review and positive feedback following your recent stay with us. I will be delighted to share this with the team and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager

West Midlands
Reviewed September 1, 2015

Having stayed last year and found the hotel to be excellent for a short stopover on our way to South Devon. We asked for the room which we had last year and were informed that it was available. No problem. Later that day my husband phoned to give our details and make sure the booking was in order. He was...

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Helpful?
1Thank royshereturn
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear royshereturn, Thank you for your recent review and feedback. Please accept my apologies for the shortcomings you experienced during your stay. Please be assured I will follow this up with the team and ensure we carry out the required training as well as review our processes where required. I hope you will give us the chance to serve you...

London, United Kingdom
Reviewed August 31, 2015

Checked in at 5 pm only one member of staff on duty. Q to check in plus some chap on the side asking for slippers. After 20 minutes it was my turn I remarked that "you need more staff" I was told "she's been up since 6" .... which was excacty the time I'd been up 'since' Asked for an...

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Helpful?
Thank Honeybonnet
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Honeybonnet, Thank you for your review and feedback please accept my apologies for the shortfalls in the experience you had with ourselves. Please be assured I will follow up with the team in relation to the points you raise and ensure that the necessary training is put in place as the experience you had was certainly not what we...

Reviewed August 31, 2015 via mobile

Small family -2 adults, 3 year old, 9month old. This is the 2nd year we have stayed in the Mecure Exeter for a 1 night stopover to Cornwall and our room this year was lovely. It was huge, clean, good size bathroom, the beds were really comfortable, everything we needed. I contacted the hotel reservations by email requesting a family...

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Helpful?
Thank Pwl30
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Pwl30, Thank you for your recent review and feedback. I was delighted to read you would definitely stay with us again in the future and hope we can welcome you back soon. Kind Regards, David Hayden General Manager

Newcastle, Australia
Reviewed August 31, 2015

Spacious bathroom with shower, no bathtub which was good, didn't have to step into bathtub to use shower. Bed was queen size, very comfortable with four pillows which were nice and soft. Situated in a quiet area of Exeter. Breakfast was very good with a full English breakfast, cereals, breads, fruit etc. Very good indoor swimming pool and spa. Well...

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Helpful?
Thank Cec K
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Cec K, Thank you for your recent review and feedback which I will be delighted to share with the team. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

Reviewed August 29, 2015 via mobile

Have to say that we stay at a lot of Hotels and this Hotel gave us very good service from a pleasant and easy check in to the very helpful and attentive bar staff., breakfast was superb , pool area lovely. we had a privilege room which we highly recommend .only negatives no option of a bath and very hard...

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Helpful?
Thank J9day
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear J9day, Thank you for your recent review and feedback. I will be delighted to share the positives elements of your stay with the team and please be assured I will follow up with housekeeping to ensure we have adequate options of pillows for our guests. I hope we can welcome you back to the hotel in the near future....

Neath Port Talbot, United Kingdom
Reviewed August 26, 2015

Review collected in partnership with Accorhotels.com
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Thank paul d
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Location: United Kingdom > England > Devon > Exeter
Price Range: $115 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotwire, Booking.com, Orbitz, Expedia, Hotels.com, Cancelon, Priceline, Cheap Tickets, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Mercure Exeter Southgate Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travelers.
20 questions
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms in the back are very quiet and if you keep the window open you can hear the birds.”
507trishw, 2 days ago | Read review
“Our top floor room was tranquil and relaxed, some other reviews mention that lower floors suffer noise from above.”
ronalds606, 3 days ago | Read review
“I don't think there is much difference in the rooms”
avalonsilver, 2 weeks ago | Read review
“Book a Superior (or Privilege) room for king size bed, instead of the Classic, which only has a classic double bed.”
990juditv, Apr 17, 2017 | Read review
“View of the Cathedral and rural Devon a nice touch”
andreacV5144NH, Apr 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$105* /night
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Prices are for 1 room, 2 adults
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