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Mercure Exeter Southgate Hotel

#7 of 31 Hotels in Exeter
Certificate of Excellence
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1,684 Reviews from our TripAdvisor Community

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Showing 1,627: English reviews
Horsham, United Kingdom
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

It's the friendly staff that elevate this hotel up a whole star. Well done senior management. I stay here regularly every few weeks and it's rare to find any service less than very good. Rooms are always clean and tidy. It's rare to get a bad meal, and they are very efficient. Beware the £12 parking fee.

Helpful?
Thank Sturgi0
Wakefield, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel is very modern and attractive inside. We had two premier rooms with an inter connecting door which were clean, modern and comfortable. The check in staff were exceptionally friendly and helpful. Would give it a five star but we booked for breakfast after we saw how nice the restaurant was. We were given a table in a an... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Woodster480
London, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A lovely hotel centrally located in Exeter city centre. Stayed for three days in rooms on the ground floor at the back of the hotel - very quiet. Rooms have lots of amenities- tea / coffee, safe, iron, hairdryer. Great waterfall shower in the bathroom too. The hotel has good leisure facilities, free wifi, parking (£12 a day) & plenty... More 

Helpful?
Thank SJJ1718
Shipston on Stour, United Kingdom
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'd have given this hotel 4 stars again but for one thing - because it was Exeter University graduation week and the hotel was very busy, the restaurant only offered a special graduation menu in the evenings, which didn't really suit our needs. Nonetheless, our room was the usual high standard of cleanliness and comfort and the breakfasts - a... More 

Helpful?
Thank Hilary T
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Hilary T, Thank you for your review and feedback which is gratefully appreciated. I certainly value your comments in relation to our dinner offer and the Graduation only menu in our restaurant and this is something we will review for next year. I'm pleased you found the cleanliness and comfort of the hotel to our usual high standard. I... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely hotel very clean. Decor was amazing. Beds really comfy. Friendly staff and the breakfast was very yummy. Would definitely visit again as very central within walking distance for shops and sight seeing

Helpful?
Thank Reindeer2012
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Reindeer2012, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your time with us and hope we can welcome you back to the Southgate hotel in the near future. Kind Regards, David Hayden General Manager More 

Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

A lovely hotel perfectly located for sightseeing in the beautiful city of Exeter. Lovely rooms, excellent restaurant and bar facilities. The pool is small but very nice and the leisure club in general is very good.

Review collected in partnership with Accorhotels.com

Helpful?
Thank susanaccesszone
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear susanaccesszone, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your short break in Exeter and the stay with us. I hope we can welcome you back again in the near future. Kind Regards, David Hayden General Manager More 

Guildford, United Kingdom
Level Contributor
179 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The entrance and lobby to the hotel promise great things, but from there onwards not so good. The room was fine, the bed a little hard but certainly big enough. The pillows were really hard and unyielding. The centre light was at an angle with the ceiling rose half off. In the bathroom, they had only supplied one set of... More 

Helpful?
Thank Nick N
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Nick N, Thank you for your review and feedback. Please accept my apologies for some of the negative experiences you had whilst at the hotel, please be assured I will follow this up the team. We do offer alternative pillows upon request as we appreciate pillows are very subjective to individuals personal preference and as standard we put an... More 

Dorset
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Chose this hotel for its location and rating. Well located for a short 10 minute level walk to the CIty Centre and Cathedral. Parking was adjacent to the hotel and a good size. Check in was very efficient with friendly and knowledgeable staff. Rooms were very clean and well furnished, with both air con and opening windows they were however... More 

Helpful?
Thank DorsetCrowdedHouseNZ
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear DorsetCrowdedHouseNZ, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good stay with us and pleased to accept you recommendation. I hope we can welcome you back to the Southgate hotel again in the near future. Kind Regards, David Hayden General Manager More 

London
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed one night at this hotel. Very good 4* hotel with lovely decor. Shame that the dinner sitting let them down - 70 mins wait, told half way through that the lamb had ran out. Very very disappointing experience for dinner. However, the hotel is lovely. The pool was good. Would definitely stay again.

Helpful?
Thank Opulence
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Opulence, Thank you for your recent review and feedback which is gratefully received. I'm delighted you had a good stay with and would definitely stay again but please accept my apologies for your dinner experience which was not up to our usual standards and what we pride ourselves upon. Please be assured I will personally follow this up to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Location: United Kingdom > England > Devon > Exeter
Price Range: $110 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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