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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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Mercure Exeter Southgate Hotel
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1,816 Reviews from our TripAdvisor Community

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Showing 1,753: English reviews
Reviewed 2 days ago NEWvia mobile

Just returned from a two night stay celebrating our 20th anniversary, beautiful hotel, staff friendly & helpfull, lovely room with everything we needed (tho fan in bathroom didn't work) only downside was that there was a function on both nights so we were kept awake till early hours with loud drunken behaviour (would book a room on other side of...

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Helpful?
Thank Paula W
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Paula W, Thank you for your review and feedback which is gratefully received. I'm delighted overall you had a fantastic weekend with ourselves and would return, please accept my apologies if the hotel was very busy with Christmas parties this weekend. I will follow up with the team to ensure we focus on keeping noise levels from our guests...

Reviewed 2 days ago NEWvia mobile

I stayed for one night with my husband. We arrive at 1300 hours expecting to get a parking space we circled the hotel several times but were unable to park. We tried the car park nearby again this was full. We ended up parking at the princesshay car park but were unable to leave the car there overnight. We stayed...

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Helpful?
Thank Victoria W
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Victoria W, Thank you for your review and feedback which is gratefully received. I'm pleased overall you had a good stay with ourselves and please accept my apologies that our car park was full at the time of your arrival and you felt we showed little empathy in finding you alternative car parking which I will feedback to the...

London
Reviewed 3 days ago NEW

On the whole I enjoyed my stay here. The hotel was in an excellent location and the room I had was comfortable. Just a few niggles though. Having travelled all the way from Hertfordshire to the hotel I would have appreciated a welcome Hello when I arrived. Inst ad, I was stared at for a short while and then my...

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Helpful?
Thank Wanderlustgb
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Wanderlustgb, Thank you for your review and feedback which is gratefully received. Please be assured we value your feedback and will focus on the areas you highlight to improve our service moving forward. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

St Peter Port, United Kingdom
Reviewed 4 days ago NEW

Excellent hotel, lovely rooms and bathroom with massive shower. Staff were very friendly and helpful. Very prettily decorated for Christmas. Very comfy bed, and both a firm and a soft pillow. Highly recommended.

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Helpful?
Thank Jayne L L
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jayne L L, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay with ourselves during the flight delays at Exeter airport last week and hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

Pontypool, United Kingdom
Reviewed 6 days ago NEW

Overall very enjoyable stay and staff could not do enough to help. The restaurant was very busy on the Friday evening and staff were busy however, we were complimented for this. Would I stay at the hotel again, yes.

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Helpful?
Thank pauldG5593KC
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear pauldG5593KC, Thank you for your review and feedback which is gratefully received. I'm delighted you would stay at the hotel again and had a very enjoyable stay with ourselves. I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Dungannon, United Kingdom
Reviewed 1 week ago NEW

A great hotel. Good location close to the city centre. Nice rooms, good gym and pool. The best part however was the staff. They were excellent. The reception staff in particular went the extra mile to ensure our stay was everything we could hope for. Thanks

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Helpful?
Thank tonydA5410BH
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear tonydA5410BH, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be excellent as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back...

Reviewed 1 week ago via mobile

My daughter and myself stayed at the Southgate last weekend whilst in Exeter for a Christmas shopping weekend. The hotel is the perfect location as it is only a short walk to the cathedral and the shops. We have stayed before and always enjoy the relaxing atmosphere and friendliness of the staff. Our privilege room was excellent and we enjoyed...

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Helpful?
Thank Gerry B
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Gerry B, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your time with us whilst shopping in Exeter and will be pleased to share your feedback with the team and in particular George who I know will be encouraged by this. We look forward to welcoming you back to the Southgate again...

Cirencester, United Kingdom
Reviewed 1 week ago

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Helpful?
Thank nathaliemO713IP
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Exeter, United Kingdom
Reviewed 1 week ago

We booked the Mercure Southgate for our wedding breakfast and evening reception for 28th October 2016- we had a few options in Exeter but we felt the Southgate was the right one for us. I stayed in the hotel on 27th October in a standard room to start with; the room was clean, modern and comfortable. The complementary chocolate bar...

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Helpful?
Thank spvdevon
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear spvdevon, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your experience and celebrating your special occasion with us. Thank you for the recommendation I will pleased to share all of your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming...

Tredegar, United Kingdom
Reviewed 2 weeks ago via mobile

We have stayed at this hotel on several occasions , we keep returning as it ideally situated for all the shops and only a few minutes walk from the Cathedral where there is a super Christmas market every year. The breakfast is excellent although on times especially Nov /Dec it is extremely busy, the lounge area is great, and the...

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Helpful?
Thank MargandJul
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MargandJul, Thank you for your review and feedback which is gratefully received. I'm delighted you had another great stay with us and that we recognise you as repeat and loyal guests. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Location: United Kingdom > England > Devon > Exeter
Price Range: $87 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travelers.
12 questions
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“166 was very pretty and quiet.”
 of 5 bubbles JayneLL_12, 4 days ago | Read review
“For room with a bath, ask at time of booking”
 of 5 bubbles Sfandfamily, 2 weeks ago | Read review
“ideal for city life”
 of 5 bubbles sall-jane, 2 weeks ago | Read review
“Away from reception area.”
 of 5 bubbles Jigdolly, 3 weeks ago | Read review
“The superior rooms are better furnished . Breakfast is good value.”
 of 5 bubbles Gloucs, 4 weeks ago | Read review
5 of 5
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