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Mercure Exeter Southgate Hotel

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Traveler (247)
Room & Suite (174)
Dining (43)
Overview
  • Excellent36%
  • Very good43%
  • Average14%
  • Poor5%
  • Terrible2%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
Hotel deals
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,269)
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2,181 results
Traveler rating
806
886
318
119
52
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LanguageEnglish
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806
886
318
119
52
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizewalk in showerreception staffnespresso machineon site parkinglocation is excellentthird floorfew minutes walkpublic areasbuffet style
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1 - 5 of 2,181 reviews
Reviewed yesterday

Needed to stay in Exeter and booked this hotel after positive experience of the Mercure brand in France. Long story short - air con didn’t work and the room was like an oven. Promises of a fan didn’t materialise until we returned after having dinner...More

Thank PaulK001
Hotel's Favorite
Reviewed 4 weeks ago via mobile

We arrived quite late, but were accommodated in the dining room just before they finished serving. The lady serving us was fantastic. We were asking about the best way to get into the centre,as I was on crutches but still up for walking a little...More

Thank CardiffFloyd
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 weeks ago

Dear CardiffFloyd Thank you for your lovely feedback about your recent stay at the Hotel. We are delighted to see that you enjoyed your stay and enjoyed the quality service of the team. I hope that we can welcome you back soon. Kind regards Craig...More

Reviewed 6 days ago

My wife and daughter stayed here two weeks ago........ they had an awful stay...... hard bed,,,,,, dirty pillows with no covers....... she complained and we had a courteous and apologetic reply from Amy Gleadows. We recently stayed again ....... what a difference ..... a nice...More

Thank par14
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded yesterday

Dear Par14 We are delighted to see following your previous contact with Amy that we have restored your faith in the Hotel. I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER

Reviewed 1 week ago

Although the view from outside (like the peeling paint around the backside of the hotel) gave us some concern, we found the hotel to be just fine. We found our room clean and comfortable (bed was VERY comfortable - nice firm mattress). (The A/C was...More

Thank Pfadfinder
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded yesterday

Dear Pfadfinder Thank you for your constructive feedback about your recent stay at the Hotel - we are delighted to see that you loved the comfort of the bed. I will discuss with the Food & Beverage team how we manage groups going forward, as...More

Reviewed 1 week ago via mobile

Stayed at the hotel on business Check in - efficient and courteous Room - spacious with well appointed bathroom - shower over bath Air con in room Gym facilities - small but well laid out space - the two bikes need replacing as traction a...More

Thank caterpillar1001
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded yesterday

Dear caterpillar1001 Thank you for your lovely feedback about your recent stay at the Hotel. It is great to see that you enjoyed our leisure facilties and quality of our breakfast. I hope that we can welcome you back again soon. Kind regards Craig Findleton...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$99 - $227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$99 - $227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveler (247)
Room & Suite (174)
Dining (43)
Pool & Beach (2)
Business Center & Event Rooms (3)
Questions & Answers
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Claire M
Hi, I have been looking at the prices on a search site for hotels that this wont let me type and I don't understand why their is such a massive difference in price if you add breakfast or not i.e on the 24-27th of October if you do free cancellation or not with breakfast it is between 71-72 cheaper to not add breakfast but then goes on to say you can have breakfast added for just £10...This is utterly ridiculous and suggesting that breakfast costs up to £72?.. Is this an issue on booking I am not sure as your company clearly liases with them in regards to your prices. Can this be looked into as I am sure this is what you will see for all other months too Fortunately I am a member with accor where it is better value but most noticeably you don't get the 70+ price difference when you add breakfast included or not Regards Claire
August 12, 2018|
AnswerShow all 2 answers
Response from gillian o | Reviewed this property |
I was very disappointed in this hotel. It is very expensive then there is £12.00 added for parking. Also if you take a dog it is £15.00 each dog which didn’t say when I was booking. Food also expensive but the breakfast was... More
0
Votes
Natalie B
July 28, 2018|
AnswerShow all 5 answers
Response from Craig F | Property representative |
Hello We do charge £12 per overnight at the Hotel for guests and £2 per hour for day customers. Unfortunately we do not provide complimentary carparking.
0
Votes
beachbum5597
December 1, 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Room Tips
"Opt for a larger room"
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"Check the Aircon, and courtyard rooms may be loud due to the smoking area under them..."
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"Ask for a renovated room on the 3rd floor."
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"Rooms on main floor"
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