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Mercure Exeter Southgate Hotel

#8 of 31 Hotels in Exeter
Certificate of Excellence
4.0 of 5
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Southernhay East, Exeter EX1 1QF, England
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1 room 1 adult
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Mercure Exeter Southgate Hotel
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1,531 Reviews from our TripAdvisor Community

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Leicestershire, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is the second time Myself and My 96 year old Father have been here and it is totally brilliant. The staff are all very friendly and helpful in every possible way. Nothing is too much trouble. From arrival to departure every member of staff We met was great and thoroughly spoiling My Old Dad. particular thanks to restaurant an... More 

Helpful?
Thank Davidjar1st
Cornwall, UK
Level Contributor
222 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here whilst on our annual Christmas shopping trip to Exeter. Its ideally located close to the city centre, a mere 10 min walk and has ample parking albeit that you do have to pay to park even as a hotel guest. The hotel is nicely decorated and had a great atmosphere over the festive period with lots of... More 

Helpful?
Thank MarkCornwall_UK
Abergavenny, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean and spotless, staff very helpful, facilities very good. Food was good, fish very fresh. Others said the restaurant was also excellent, as we ate in the bar. Down side alcohol on the pricey side. My beer was off but they change barrel as others complained but gave me a new pint and much better, understand real ale needs a... More 

Helpful?
Thank Bangoroldstar
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Bangoroldstar, Thank you for your recent review and feedback which is greatly appreciated. I'm delighted you had an excellent stay with us and highlight many positives during your stay with us. I hope we can welcome you back again in the near future. Kind Regards, David Hayden General Manager More 

Rotherham, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for 3 nights on a business trip and although the hotel was extremely busy, the hotel staff coped well with the numbers. The room was comfortable and well furnished although I was disappointed only to have a shower and not a bath. The toiletries were basic and I would have liked some body lotion in addition to... More 

Helpful?
Thank Val D
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Val D, Thank you for your review and feedback which is greatly appreciated. I'm delighted you enjoyed your time with us and found the food both at breakfast and at dinner to be excellent which I will ensure I share with the kitchen brigade. We do offer body lotion in our Privilege rooms as standard but not in our... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

15 of us stayed at this hotel for 2 nights and we couldn't have asked for more! Staff were all extremely friendly and helpful, rooms were lovely, breakfast was delicious, and the pool was enjoyable. The hotel is also in a great location for the town centre. Thanks for such an enjoyable stay!

Helpful?
Thank Barbara2387
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Barbara2387, Thank you for your review and feedback which is greatly appreciated. I'm delighted you had a fab stay with us and enjoyed all we have to offer here at the Southgate. I hope we can welcome you all back again soon. Kind Regards, David Hayden General Manager More 

Plymouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 1 night to attend an awards ceremony at the Cathedral. Hotel staff were very friendly and efficient. Room was clean and comfortable especially the bed. Wet health facilities were great and breakfast very tasty with a great choice. Will return for a longer stay and explore Exeter more

Helpful?
Thank Mylcara
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mylcara, Thank you for your recent review and feedback. I'm delighted you enjoyed your stay with us whilst attending the local tourism awards. On behalf of the team and myself we look forward to welcoming you back again soon to the hotel. Kind Regards, David Hayden General Manager More 

Surrey, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 3 nights for a work conference and I'm delighted to say that I am pleased. The service was good; friendly polite and extremely helpful staff which to me is the start of an enjoyable stay (even for a business trip). The food was great, though my colleagues did find the drinks a bit pricey but the... More 

Helpful?
Thank LMorningStar
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear LMorningStar, Thank you for your review and comments which are gratefully received. I'm delighted you had a great stay with us and enjoyed your time at the hotel and most importantly that you plan to return in the future. We look forward to welcoming you back soon. Kind Regards, David Hayden General Manager More 

Camborne, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

From the time of my initial contact with the hotel to the minute we left we had a very positive experience. For this we are very grateful. The Team couldn't be any more helpful. They helped me arrange some suprises for my wife to be left in our room on arrival and added their own extra special touches. Our (privilege)... More 

Helpful?
Thank Sarah A
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Sarah A, Thank you for your review and feedback I was delighted to read you had a special anniversary stay with us. I will share your feedback with the team who I know will be pleased to receive this feedback as we try to exceed our guest expectations on a daily basis. I hope we can welcome you back... More 

Preston, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived very late on spec, and were able to stay one night in a disabled room (with roll in shower). One of the pull-down bars was missing adjacent to the toilet and the hotel moved us to another room. Rooms were clean and well equipped, and staff were more than helpful. My only criticism would be that Mercure seem to... More 

Helpful?
Thank CraftyCath
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear CraftyCath, Thank you for your recent review and feedback it is greatly appreciated. I will certainly follow up with my maintenance team to ensure the bars are replaced as soon as possible or if they are not required we make good the repair of where they were. I hope we can welcome you back to the hotel in the... More 

Usk, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Been here several times before and standard is the same. Best bit is the car park attached and the close proximity to the Cathederal and city centre. Lounge area is a bit impersonal but what you would expect from a chain hotel.

Helpful?
Thank BJHCC
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear BJHCC, Thank you for your review and feedback. I'm delighted you enjoyed another weekend trip with ourselves and hope we can welcome you back again shortly. Kind Regards, David Hayden General Manager More 

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