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The Lugger Hotel

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1 room 2 adults 0 children
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189 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Worcester, United Kingdom
Reviewed August 17, 2014

This was a disaster from start to end. Surly receptionist asked me to settle up ON ARRIVAL, although I had paid 50 on booking through laterooms.com (mistake), I refused and said I would pay on departure. The room was 'tatty; with carpet badly fitted, woodwork scratched and knocked, walls grubby,no proper wardrobe apart from some narrow cupboard behind the door....

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2Thank peter h
Chippenham, United Kingdom
Reviewed July 27, 2014

Stayed over for one night prior to catching the Isles Of Scilly ferry. We had 2 rooms 18 & 9. Both did what we needed them to and provided us with somewhere to put our heads overnight. Room 9 is the honeymoon suite (we got upgraded! Yay!) and has very impressive views and is really spacious. There were only a...

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Thank Susan P
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your one night stay, and we note your comments, some of which are being implemented at the end of this season.

Manchester, United Kingdom
Reviewed July 25, 2014

One review I read said it's not trying to be the Ritz. Whilst that is true, it does have a Fawlty Towers feel about it. It's not awful but is just very outdated. I stayed in room 1 which was a double. It was en-suite and had a decent enough shower. Sink was outside the shower/toilet room though on a...

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Thank simeone_8
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay here, we note your comments with regards to your room being in need of an update, we are slowly refurbishing the hotel and have been very busy revamping some of the hotel bedrooms as well as the restaurant & bars, this you may...

Pontyclun, United Kingdom
Reviewed July 11, 2014

The Lugger does not pretend to be 'The Ritz'. It is not meant to be but it offers agreat place to stay. The windows had all been replaced as we arrived and our romm (14, on the front) was fresh and spotlessly clean. The en-suite, albeit small, was also well kept. The staff were very friendly at a very busy...

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1Thank Ken F
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay with us, we note your comments with regards to some voile or net curtains for our front facing sea view windows and this is something which we will be looking into for next season.

London, United Kingdom
Reviewed June 30, 2014

Arrived in Penzance on Wednesday to be part of the Golowan festival for the 3rd year. Have been to restaurant before but never stayed at the hotel. The hotel was having new windows fitted when we arrived, which we was told was following the winter storms, our were changed the following day we arrived, and what a beautiful view we...

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Thank Donald R
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are so pleased that you enjoyed your stay with us and that the Golowan celebrations were embraced by you, arriving at this time of year can be a bit of a shock for some of our guests as the town is completely buzzing with over 35,000 extra bodies attending the...

Newport, United Kingdom
Reviewed June 28, 2014

This place is soooooo out dated it has to be seen to be believed! The wll paper was falling off the ceiling, no hot water at 7am or at 7pm! It is a comedian's dream joke about british sea side hotels from he 60's or 70's. The only thing that comes to mind is "Faulty Towers" only it's not funny...

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1Thank earmuffy
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are sorry that we did not meet your expectations, with regards to the lack of hot water this was for approximately 1 hour in the evening as the boiler over-ride button had responded to a short power cut, so no guests were without water for too long. We are in...

London, United Kingdom
Reviewed June 18, 2014

Not a great place at all. Very old fashioned and it desperate need of an overhaul. Old threadbare carpets, rotten windows etc. The room was enormous and the ensuite clean but really not up to modern standards. Our room was also at the back and there was a noisy air con unit right outside which buzzed loudly all night; the...

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Thank Ross P
seeking only the best
Reviewed June 9, 2014

We love the staff and the location but, sadly we had a room that so needed refurbishing. The public areas are fine. The food was good. It is the rooms. New windows, carpets, showers and just about everything. However, we will return but, ask for a different room.

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Thank Goldiehawn
London, England, United Kingdom
Reviewed April 21, 2014

Its a bit pricey for the facilities that it offers..The hotel is quite old and rooms clearly reflects the age. They have kept it clean though and all the towels and bed are very clean. Location is about 10mins walk from the station and is very near to the high street. Breakfast and other items are priced high. Had to...

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1Thank Sandeep J
Reviewed April 19, 2014 via mobile

I have stayed in this hotel on the 18/04 with the family, unfortunately. The room was overall very bad, with old settings, with bad smell and completely run down, the carpet was so dirty that I just couldn't stay without shoes on to give and idea. The bed and towels were clean and the staff was friendly. Certainly won't stay...

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1Thank Jicaborga
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms

Additional Information about The Lugger Hotel

Address: The Promenade 3 Marine Terrace, Penzance TR18 4DL, England
Location: United Kingdom > England > Cornwall > Penzance
Price Range: $80 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lugger Hotel 3*
Number of rooms: 19
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Also Known As:
Lugger Hotel Penzance
The Lugger Hotel Penzance, Cornwall
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Questions & Answers

Here's what travelers have asked, with answers from The Lugger Hotel staff and other travelers.
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6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have any mobility problems discuss this with the hotel as there are some narrow, steep staircases.”
 of 5 bubbles I8966NVjohnc, 3 weeks ago | Read review
“Room 9, fantastic sea views on first floor”
 of 5 bubbles BigglesWestbury, 3 weeks ago | Read review
“We went for a meal we didn't stay there”
 of 5 bubbles alisonn372, Oct 16, 2016 | Read review
“front of the hotel good views but expensive, back of the hotel cheaper smaller but quiter.”
 of 5 bubbles pebbles8beach, Sep 16, 2016 | Read review
“First floor!”
 of 5 bubbles O9757NGmary, Aug 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question