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The Sutherland Hotel

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The Sutherland Hotel
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127 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Callington, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed often at this reasonably priced,conveniently located hotel with great friendly bar downstairs which serves as great base for individuals,,families,groups alike staying in Newquay for any length of time. Good breakfast,relaxed vibe

Helpful?
Thank gary-chopper
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

On arrival we were asked to pay £60 more than what was quoted for our room for any 'possible damages'. They said this wouldn't be charged but it was!, despite our room being inspected as fine after our stay. No where on their website does it also mention this 'security charge'.. I have checked. Horrific smell throughout, no reception. Manager... More 

Helpful?
1 Thank Joanna F

Travelers are raving about these Newquay hotels

Plymouth, England, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked my family into this Hotel and paid for a 2 night stay. We found the room in a disgusting state. How they call this a Hotel is beyond words. Dirty and unhygeanic with filthy bedding and broken beds and facilities we left immediately. There was no way my 2 young children were sleeping here. Hoping for a refund.

Helpful?
Thank Christine B
Cheltenham, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at this hotel just over a month ago. The room was clean and tidy and the staff were more than helpful. For the price we payed we were very happy. The pub down stairs was great. Good vibe and the price more than reasonable. The location of the hotel is perfect and we could walk down to the... More 

Helpful?
Thank runs160
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Came for a weekend with friends, wanted something cheap, this place was just what we were looking for somewhere to sleep after a night out, bar down stairs with pool table and darts board. Yes it was a bit dated but u pay for what you get... you don't go on a piss up weekend with ur friends to sit... More 

Helpful?
Thank Wangerj82
Canton of Geneva, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 22, 2016

A bit out of date but what a dump! This is by far the worst hotel I've ever been to. Furthermore it's the worst hotel imaginable and quite frankly it's hellish! Friends locked in rooms, awful mattresses, dirty sheets, ridiculous bathrooms with broken showers, Munster like staff, bad smells & a pikey bar. Book a room at your peril!

Helpful?
Thank DeanTrevor
1 review
5 of 5 stars Reviewed July 19, 2016 via mobile

Having stayed at the Sutherland for 2 nights over the weekend, I don't understand why it has received the criticism it has on here! It's not the Ritz of course, but for a low cost, well staffed and convenient place to stay for a short period, it is perfectly fine. The owners and staff were all nice and helpful and... More 

Helpful?
Thank TheRiddler22
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 11, 2016 via mobile

Went for a couple of days on a cricket tour. The place has huge potential and could be very nice if it had some money spent on it and had a refurb. Unfortunately; that doesn't look like its going to happen any time soon. The hotel is dated, everything is very old. Our shower didn't work properly (dribbled out and... More 

Helpful?
Thank cyoung2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2016 via mobile

I wasn't expecting much from this place as they say you get what you pay for. On arrival me and my friend were expecting to pay a final cost of 80 pound between us. We had already had paid 40 pound deposit. However on arrival we were told that it's an extra 40 pound deposit to cover damages. This is... More 

Helpful?
2 Thank Lewis C
Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2016

So we Arrived after a 5 hour journey, to a grubbing old run down dump ! we've gone to pay to find out of the extra £40 they wanted us to pay for damages ( nothing in the room is worth £40 ) but hay we stated the bloke on the phone didn't say anything of the natural of a... More 

Helpful?
1 Thank seym0ur1991
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23 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Services
  • Free Parking
Official Description (provided by the hotel)
Parties of any sort and size are welcome - Stags/Hens (fancy dress optional!), Sports Groups (fixtures can be arranged) and if you think you'll be hungry on arrival, food can be arranged providing it has been booked beforehand. If you would like a stripper, male or female, we can organise it! If you want to paintball, go-kart, horse ride, surf etc. we can help there as well, we just want you to enjoy yourselves. The Sutherland at a glance... 29 Bedrooms, 24 ensuite (single to multiples) All Groups Welcome (Stag, Hen, Sports) Own Public Free House - "The Top of the Town" Residents Licensed Bar / Lounge Most rooms en-suite Colour TV in all rooms Tea and coffee making facilities ... more   less 

Additional Information about The Sutherland Hotel

Address: 29 Mount Wise, Newquay TR7 2BH, England
Location: United Kingdom > England > Cornwall > Newquay
Number of rooms: 29
Also Known As:
Sutherland Hotel Newquay
The Sutherland Hotel Newquay, Cornwall
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