The Headland Hotel & Spa
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About
#13 of 40 hotels in Newquay
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
Stylish, elegant, and beautifully unique The Headland Hotel & Spa is a luxury five-star hotel in Newquay, Cornwall with private self-catering cottages set upon an iconic clifftop overlooking Fistral Beach. Offering the perfect blend of discreet English ambience and decadent hospitality, we take pride in our individually designed luxury hotel rooms and suites, rosette-worthy dining in our Samphire and Terrace restaurants and award-winning pampering in the five-bubble awarded Headland Spa. We are very excited to introduce you to The Aqua Club, our new £10 million swimming and wellness space. The Aqua Club completes the five-star Headland experience with six pools, a Mediterranean-inspired restaurant, and a sun terrace overlooking the Atlantic Ocean. Welcome to one of the most personal spa hotels in Cornwall.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children's playground
Electric vehicle charging station
Paid private parking nearby
Parking
Wifi
Hot tub
Pool with view
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Russian, Spanish, German and 3 more
Location
67Somewhat walkable
Grade: 67 out of 100
87Restaurantswithin 0.75 miles
27Attractionswithin 0.75 miles
Fistral Beach, Newquay TR7 1EW England
Getting there
Rental CarsSee all Newquay rental cars
5905Reviews56Q+A100Room tips
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+1
Absolutely amazing Hotel & Spa. We visited to celebrate a special birthday and the hotel staff went the extra mile to make it an unforgettable stay! They were very professional, friendly and nothing was too much hassle. The meals were out of this world and the waiting staff made us feel very welcome. As for the spa, it’s the best one we have ever been to, the view over the sea was the icing on the cake. We shall definitely be returning! Thankyou!
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 2 days ago
Hello Jen. What a marvellous review! Thank you so much. We are, of course, delighted to see how much you enjoyed your stay and your lovely feedback is greatly appreciated. It is really good to see that you loved our Aqua Club, our food and our service. There will always be a warm Headland welcome waiting for you here. Kindest regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous location and staff. Suite excellent, fluffy towels and comfy bed with great views of Atlantic coast. Renmor breakfast was very good. Fine dining in the evening fell short of expectations. Limited menu same every night food inedible and served cold. The Terrace restaurant no better although at least food was recognisable but still served cold
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 6 days ago
Dear Lauren Thank you very much indeed for your lovely opening remarks and I am delighted to see that, in the main, your stay was a happy one. I am very sorry to see that you had issues with your evening meals. I believe you have discussed this fully with one of our senior managers and we look forward to welcoming you back in the future. Kindest regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 family members went to the Terrace Restaurant and had 4 cream teas. The scones were lovely, however being a 5 star establishment, we did expect something a little more special at £12 per person. The table was incredibly sticky due to varnish. They need to be sanded down and retreated. Two of us booked for the adult spa facilities mostly for the steam room, which upon arrival we were told that it wasn't working! Disappointed we went into the changing rooms which were small but ok. The towels we were given were slightly bigger than a hand towel and although we were told to help ourselves to fresh ones, there weren't any the entire time we were there. We weren't given a robe or slippers and didn't feel comfortable leaving the wet area in a tiny towel to have the water that was set out in the reception area. The staff were friendly, and the facilities were good, but I do think the lack of attention to detail and the little touches could be improved in order to warrant a five star facility. Not an unpleasant experience but I've definately been to better. …
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: We were out of season, and there wasn't ample parking but it was free. Call on the day to make...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 6 days ago
Dear Jocelyn Thank you very much for your feedback on your recent visit. I am very glad that you enjoyed your cream tea but I do apologize for the 'sticky' table. We are aware of this ( a result of the inadvertent use of the wrong type of varnish.) You are quite right, the tables needed re-surfacing and this is now being dealt with. With regard to your Spa treatment, I understand this was a Thermal Journey and, as this is a hot treatment and confined to one area, we do not supply robes and slippers for it. These can be hired separately if required. I am so sorry that our steam room was out of action on the day of your visit , please accept my apologies for the inconvenience. Our towels are standard bath size and I am sorry if there were no spares in the room. Our staff would have supplied these immediately on request, but I apologize for the oversight. We would love to welcome you back soon when I am quite sure that none of these issues will apply. Kindest regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If ever a hotel deserved plaudits this is it. Location, location for sure, but faultless and impeccable service and attention to detail in a hotel that oozes luxury and class. The public areas and decor are amazing and the rooms, especially those with a for sea view are fantastic. Plenty of staff everywhere, smartly dressed and with smiling faces. A lot of employees are local to the area and it’s refreshing to find a truly archetypal luxury English hotel that values standards and doesn’t compromise. The food is fantastic, a little bit pricey, but worth every penny . This hotel should be on everybody’s bucket list. It’s a rare find these days to stay somewhere that ticks every box in every aspect, Congratulations to all the people involved in owning and managing it.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 1 week ago
Hello and thank you so much for this fabulous feedback! To say it has put a smile on everyone's face is an understatement, but it is so rewarding to hear from such an appreciative guest. Of course, we are all delighted to read your wonderful comments and we sincerely hope you will come back to us often for more of the same in the future. Warmest regards from the whole team at The Headland, Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were all so looking forward to celebrating my husband’s special day!! We had 6 family members traveling from the midlands to celebrate it with us. We had a fabulous table overlooking Fistral beach we were all so overwhelmed with how the hotel had sat us there, my granddaughters starter had a long hair in it we thought it could have been hers but there was food attached to it!!! we sent it back.. I ordered a drink after 25 minutes of waiting I had to chase it myself!! Bearing in mind this is a 5 star!!!! My dinner arrived my potatoes were cold they re heated them..They didn’t order my husbands dinner so we all sat there waiting whilst they cooked it from scratch!! 15 minutes later his meal arrived by now everyone’s was sitting with cold dinners.. This very special occasion was ruined!! I went to main desk to complain I hadn’t touched my dinner it was cold!! They said do you want us to cook it all again NO I replied. I refused to pay for the food!! This hotel is not cheap I expected 5 star service!! Under staffed I could see our waiter running at one point!! The hotel said people on our table looked like we were all having A LOVELY TIME BUT I WAS ALMOST IN TEARS!! They said that we had planned it and was never intending to pay!! I was horrified beyond words, we live in newquay and will never be going back to the Headland Hotel..the attitude from their management is appalling and disgusting with no compassion for what should have been a lovely family evening it was was ruined, we just paid for our drinks and left..My family were staying at this Hotel and to say we never intended to pay I will never get over that….…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 5 days ago
Dear Gaynor We were very sorry to read your comments and to see that you were so disappointed about your husband's 60th birthday celebration. I understand that our General Manager has been in touch with you and has fully discussed the matter with you. We would love the opportunity to welcome you back in the future if possible. Very best wishes Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with my family for a week and we absolutely loved it. My husband and I have been coming here for years. We now have grandchildren and wanted to introduce them to the headland and hopefully pass on the love we have for it. It went down a storm! The pools were a real hit - we couldn’t keep out of them! Our rooms were lovely and comfortable, if not a little hot but what can the hotel do about that? We just got on with it, used the fans provided and opened all the windows. No problem. The breakfasts were incredible - every day. The staff (as always) friendly, attentive but professional. I just can’t fault it - my grandchildren cried when they knew we were going home. One negative - we had a lovely meal in the terrace one afternoon and decided to do the same the next day and it wasn’t great. Fish and chips was pretty awful but we put it down to a bad day in the kitchen. Also we had to ask a member of staff if children were really allowed in the outdoor pools because some of the looks we got from other guests…. and we were cheerily told of course! All in all a brilliant holiday - we’re already planning on coming back! …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 1 week ago
Hello and thank you so much for your fabulous review! It is always lovely to hear from regular guests and it is such a pleasure to see that you have now introduced your grandchildren to The Headland too. I am very sorry indeed to see that you had an unsatisfactory meal in our Terrace restaurant. I do hope you mentioned it at the time. Please accept my sincere apologies. Yes, I know some guests feel children should not be allowed in the Aqua Club at all, so I'm sad to hear that you got a few odd looks. As we always explain, we are a family hotel and there is the indoor pool in the hotel which is adults only if preferred. Thank you for praising our wonderful staff and for your lovely comments about our breakfasts. How sweet that the children were sad to leave us, but we hope to see them with you again in the future. It's great to see that you're already planning your next visit. The usual Headland welcome will be waiting for you! Warm regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In brief: 1. Externally an impressive building, which after facing the harshest weather the Atlantic can throw at it for 100+ years is full character. 2. Internally the building reminded me of the type of hotel found in an Agatha Christie novel. Although a downside is the amount of dirty paint work, worn carpets with heavy stains and furniture past its best. Outside our room a vac and laundry basket was abandoned overnight with dirty glasses on a hallway table. 3. It was nice to see a small gym. As a person who uses a gym regularly I found the equipment adequate, although dated. The gym itself was crammed with equipment too close to each other (especially the cardio machines). We did use the spa and the facilities were very good. 4. Our room was the real letdown for the price. There was a lack of storage space and equipment that needs replacing. Without air conditioning it was uncomfortable. Our double bed was in fact two singles pushed together, so the hard connection where the two mattresses joined each other did not allow for the best nights sleep. Along with the general paint work the bathroom is in need of an upgrade / decorating (including mould forming above the shower). Despite best efforts the 1970's style shower curtain did not stop the floor flooding. I suggest mixer tapes are needed on the sink as at the moment hot water immediately comes out scolding and is a risk, particularly to young people (which was reported to maintenance who informed us nothing could be done). 5. The food throughout our stay was of a good quality, but be under no illusion the cost of that and beverages is considerably higher than the average. 6. A real positive is that all the staff we met throughout our stay were engaging and professional. Nothing was too much trouble. So in summary... externally a great building, but internally in need of TLC and modernisation. More expensive than others, but the staff were 5 star.…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 1 week ago
Thank you for your review. The Headland is indeed a Victorian building and the decor in the main body of the building is in keeping with its age, although frequently refurbished. We also have some very modern areas including our five bubble spa in the basement of the hotel, our brand new RenMor restaurant and many of our bedrooms, not to mention our ultra modern Aqua Centre with six pools. It is disappointing to say the least that you state that our beautiful five star hotel is in any way in need of TLC and modernisation. I believe we would be having many more comments saying this if it were the case, whilst, as can be seen, other reviews tell a different story. We have had no complaints about our gym either and no scalding accidents because some wash basins do not have mixer taps. Most guests are able to put the plug in place in the sink and run the cold water first when hand washing. I regret to see that you were disappointed in your room but pleased to see that you found our food to be good quality and our staff 5 star. It seems unlikely that we will be welcoming you back in the future. However, every good wish to you and your family. Kind regards Wyn Pheby
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband had booked a 2 night stay at the 5* Headland Hotel as a special 70th birthday and anniversary treat for us both. We were shown to room 112 which had been newly renovated BUT the shaking of the room and glass bathroom fittings were as though an aeroplane was taking off directly outside. My tummy was doing somersaults. The duty manager was called and agreed it wasn’t satisfactory and was probably caused by the kitchen below having their extractor fans on too high!! How has no one else ever complained and why is this room ever given. The complaint was dealt with efficiently by the duty manager we were moved to another room although not refurbished and given 2 cocktail vouchers. It wasn’t a good start to our stay but otherwise the hotel and facilities are lovely
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don’t have room 112 or near I’d say
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 1 week ago
Thank you very much for your review. I am so sorry that the kitchen extractor fans were set too high when you arrived and that this made your room unacceptable at the time. This was a one-of occurrence or clearly we would not be able to offer the room at all and I do apologize for the incident. I am very pleased to see that we were able to move you to another room and I hope you enjoyed the cocktails. It is good to see that your stay was a happy one after that and we hope to see you again in the future. Kindest regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We often call in for just a drink, being local. Cannot say how wonderful the staff are and brilliant food, from small to large, or just a drink! Beautiful surroundings and comfortable settees. Thank you The Headland.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Just enjoy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 1 week ago
Hello there and thank you so much for this fabulous feedback! It is so lovely of you to take the time to make these comments and it's really great to hear from you as a regular local guest. Long may your visits continue! Warm regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The staff here absolutely MAKE this place. They are welcoming, very pleasant and friendly and can’t do enough for you. Every one of them. Locations right on the beach, food is phenomenal so hats off to the chefs, not too overpriced and relaxing atmosphere. Our only criticisms are that we didn’t sleep well due to the loud clunky doors. They sound like they’re being constantly slammed but they just shut hard and heavy which is impossible to sleep through both day and night. And also the outdoor spa allows children in and for me personally I don’t think children should be allowed in spas at all. Screaming children don’t allow a relaxing atmosphere. The plus is that the indoor spa didn’t allow them which was a nice place to escape to and relax. Overall, an amazing place with amazing staff and we would definitely return. Shout out to the concierge, Neil who had great knowledge on the history of the building even handing us a print out to take with us! Thank you …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The hotel spa is quieter than the outdoor one and child-free.
Take ear plugs incase if you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wyn Pheby, Guest Services / Front Office at The Headland Hotel & Spa
Responded 2 weeks ago
Dear Jess Thank you so much for your feedback, especially your lovely opening remarks. You are absolutely right about our fabulous staff team and it is always a great pleasure to hear from guests who really appreciate them. I am very sorry to hear that you were disturbed by the sound of doors closing on your corridor but it is so good to know that overall you had an amazing time and would definitely return. Once again, thank you for your wonderful comments about our staff and we look forward to welcoming you back often in the future. Warm regards Wyn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$253 - $313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
headland hotel newquay
LOCATION
United KingdomEnglandCornwallNewquay
NUMBER OF ROOMS
91
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Claim Your ListingTHE HEADLAND HOTEL & SPA - Updated 2023 Prices & Reviews (Newquay, Cornwall)
Frequently Asked Questions about The Headland Hotel & Spa
Which popular attractions are close to The Headland Hotel & Spa?
Nearby attractions include WAX Activity Bar (0.7 miles), Fistral Beach (0.2 miles), and Towan Beach (0.7 miles).
What are some of the property amenities at The Headland Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Headland Hotel & Spa?
Top room amenities include a flat screen TV, a refrigerator, and a seating area.
What food & drink options are available at The Headland Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Headland Hotel & Spa?
Yes, free parking and paid private parking nearby are available to guests.
What are some restaurants close to The Headland Hotel & Spa?
Conveniently located restaurants include Toast Wine Bar, The Fish House - Fistral, and Newquay Food Cartel.
Are there opportunities to exercise at The Headland Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are pets allowed at The Headland Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Headland Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Headland Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, German, Russian, Polish, Lithuanian, and Latvian.
Are there any historical sites close to The Headland Hotel & Spa?
Many travelers enjoy visiting Trerice (3.5 miles), The Huers Hut (0.4 miles), and Holywell to Crantock circular walk (2.5 miles).