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The Headland Hotel & Spa

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Fistral Beach, Newquay TR7 1EW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2011)
360
Panoramas (3)
Room & Suite (228)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Updated 04/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 38 hotels in Newquay
Location
Cleanliness
Service
Value
Travelers' Choice
Stylish, elegant, and beautifully unique The Headland Hotel & Spa is a luxury five-star hotel in Newquay, Cornwall with private self-catering cottages set upon an iconic clifftop overlooking Fistral Beach. Offering the perfect blend of discreet English ambience and decadent hospitality, we take pride in our individually designed luxury hotel rooms and suites, rosette-worthy dining in our Samphire and Terrace restaurants and award-winning pampering in the five-bubble awarded Headland Spa. We are very excited to introduce you to The Aqua Club, our new £10 million swimming and wellness space. The Aqua Club completes the five-star Headland experience with six pools, a Mediterranean-inspired restaurant, and a sun terrace overlooking the Atlantic Ocean. Welcome to one of the most personal spa hotels in Cornwall.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Babysitting
Children's playground
Electric vehicle charging station
Paid private parking nearby
Parking
Wifi
Hot tub
Pool with view
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Russian, Spanish, German and 3 more
5399Reviews53Q+A100Room tips
Traveler rating
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Popular mentions
Mark S wrote a review May 5
Devon, United Kingdom3 contributions2 helpful votes
The cost of our spring minibreak this year was increased from ~£500 to over £3k. There is no justification for such blatant profiteering - the hotel is nice and the location is fantastic, but that level of price hike is pure greed. I can't see us ever returning to this hotel now and will look at many of the top-quality and far cheaper alternatives in Cornwall next year!
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Date of stay: May 2021
Service
1 Helpful vote
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Kate S wrote a review Apr 2021
Worcestershire, United Kingdom60 contributions8 helpful votes
My partner and I made a visit to the newly opened Aqua Club this April 21. I was a little apprehensive prior not knowing all the COVID safety measures in place, but I was so happy with the experience. The venue was taking every measure to support customers and staff, and the actual spa facilities were amazing. It was so relaxing. A mixture of hydrotherapy pools, jacuzzi and the swimming pool was much needed. The views from the wraparound edge pool and jacuzzi outside are beautiful. It was literally like being abroad with the sunshine beaming down. I highly recommend a visit. One of my holiday highlights.
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Date of stay: April 2021Trip type: Traveled as a couple
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leilei00009 wrote a review Apr 2021
London, United Kingdom33 contributions4 helpful votes
We enjoyed the scenery and location of the hotel and the spa was fantastic. However, there were a few issues that left me quite surprised in a negative way. Our room, was quite small, we had already been told there was no room with a view. Our room had a window and upon opening it, threads of spider webs kept flinging in the draft. Moreover, the window sill on the outside and the window frame had not been cleaned and was black and dirty. The windows in the bathroom were not clean either, there were black spots from mould in the corners. Not what I'd expect in a five star hotel. Moreover, there was no room to move about in the room, there was nowhere to sit and watch TV other than our individual beds. The TV was minimal, I'm not one for the large LCD screens that take up the whole room, but this one was really jammed in between the cupboards. The beds were also very slim. The carpet in the room was too dusty and the room felt very stuffy and smelly, hence me opening the window to get some fresh air. Either the carpets needed change or the room had not been cleaned properly, not enough hoovering of carpet and not hoovering under the beds. The towel radiator in the bathroom we couldn't turn on. Which meant our towels and lovely bathrobes were constantly damp. When visiting the spa, we had to do so in damp bathrobes from the morning or the night before. My other complaint is about food. Before booking your hotel, I rang to ask about vegan food and vegan breakfast. I was reassured there were plenty of options and after all, this was a 5 star hotel I was told. Upon booking, I called the hotel again and said I've made a booking for two nights and I've added a note, I just called to make sure the attached note was received so when we arrived at breakfast there would be vegan options available so they would not say we had no idea. Getting a table at breakfast was usually involving a wait, even though there were tables available we had to wait at least 5-7 minutes. Once we got a table the first day for our breakfast, they showed me the buffet. But then we had to wait for a certain member of staff to tell us what was vegan. I was surprised not everyone working at breakfast was aware what was vegan. Each question I had they had to go and double check if it was vegan. Was the smoothie vegan? Some smoothies have milk or yoghurt. Were the sausages vegan? Were the hash browns vegan? What about the mushrooms? Nope, the mushrooms were not vegan, they were cooked in butter. Then we found a big mosquito inside the Le Creuset dish with the baked beans, even though it had a lid on. As I lifted the lid, my son spotted it. We told staff and they removed the whole pot. The vegan croissants were under baked, and very doughy, eating half of those made your stomach feel very have. They needed more baking... The second day for breakfast, the offered to cook us some mushrooms. It took 15 minutes. And they tasted strange, like they had been burnt with some flammable, like gas. Nor me nor my son could eat them. There were only two sausages, vegan ones, it took really long time to get the empty platters and dishes replenished from the buffet. Service was very slow. It was a stressful morning as we had to leave for our train. Then we visited the spa, which was lovely and clean and well maintained. But the water in the main pool was too cold. I complained straight away and the following morning it was still cold. It was not until Sunday morning on our last visit to the pool that the temperature had slightly improved. Coming down to the spa in an already damp bathrobe and going in to the cold pool water was not what I had imagined for a relaxing spa time. Saturday night, late at night I could hear noises, I don't know if it was someone crying or shouting but there was a lot of noise throughout the night. I had all windows shut but I could still hear it. So not able to rest. Finally, I want to comment a few aspects on billing. Even though I had paid for the hotel in advance and given my card details online, I was requested to present my card so they could lock a fee of £100 for any expenses, dinners etc. I found this inappropriate. I wanted to pay for any service or food I bought at the time, not be charged in advance. I was not even given the option to opt out. Why should I have to pay £100 up front like that? They said the money was not taken out of my account, but what if I did not have that money? I had arranged my travel budget but this was slightly off putting. If I have dinner, I want to pay for it separately. If I have a tea I want to pay it separately, not in advance. Then at the fancy restaurant, they added one course that we didn't have to our bill on the Friday evening. I noticed it as I was checking the bill and it was removed upon my request after the waiter realised that I had not ordered what was listed on the bill. I find it odd that at a 5-star hotel they add things on to my bill that I have not ordered. Not professional. Not acceptable. On our second night, we had dinner at the Terrace. We ordered the vegan burger with french fries, not sweet potato and a Mediterranean platter and water. They brought us sweet potato fries. I asked them for the fries as per our order. I actually had to walk up to the waiters as they were watching the fireworks. This is fine, but someone could have come over to our table to ask if all was good. My son could not wait and wanted to start eating. The Terrace was dark for the fireworks so I had to leave our table momentarily to inform the staff of the error in our order. Then the bill arrived. On it were 4-5 different types of coffees and a tea, the french fries added on top of the two meals we had actually ordered. I commented on this, I don't even drink coffee, let alone 3-4 coffees. The waiter apologised and left our table. He came back with another bill, edited. The french fries were still added on there. I commented on this again and the waiter said I had ordered extra fries. I showed them the sweet potato fries that no one had cared to remove from our table, they had remained untouched as well. We were also told we could order french fries instead of the sweet potatoes that accompanied the dish. The waiter went to adjust the bill again and brought it back the third time. On our final day upon paying the bill, I was presented with a print out. On, they had already included a small fee of £1 for the community. I know it is a pound, but it is the way it is done. I do give money to charity and I prefer to know what charity I pay to. I don't want to feel inclined to do it. There were people waiting and we were also waiting for our taxi to take us to our train so of course I won't be saying why has this been added to my bill? I had already had that conversation in your two restaurants the night before and the night before that. We did have a nice stay, but for a 5-star hotel I would expect a tip top clean room where it is not dusty and it's not stuffy and I have room to move around the bed. The billing I don't expect to be handled in such a careless manner either. My compliments go to the staff we met, because everyone was kind and nice to us, but I found it frustrating having to check and double check our bills and that the service was so slow especially around breakfast time. I would also expect a very clean and fresh room, not one that feels stuffy and not one in which I can see mould, damp and getting dust and spider webs loose as I open the window.
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Date of stay: October 2020
Value
Cleanliness
Service
1 Helpful vote
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Response from The Headland, Owner at The Headland Hotel & Spa
Responded 1 week ago
Dear valued guest, I would firstly like to thank you for taking the time to communicate your thoughts on your visit to the hotel in October last year, honest and direct feedback such as yours is a most valuable tool in the monitoring of standards of service and product and form and integral part of the process of change for the better. Many thanks for contributing to this positive process. I regret that your review was from over seven months ago, as so much has happened in the interim and it is very difficult to address issues quickly and effectively with such a time lapse. This in no way diminishes your comments or thoughts on your stay with us, but rather the immediacy of relevant responses. I am very pleased, however, to outline a few things that have happened since your last stay. Theses relate very much to the quality of our service, product and attention to customer needs and wants. The team have undergone over three thousand hours of training, we have welcomed a new Executive Head Housekeeper and Executive Head Chef, we have refurbished many of the cosy rooms with new fantastic décor and walk in showers and in many cases doubled the size of these rooms. The cottages too have received our attention as well as a raft of other changes. I hope this goes some way in assuring you that we value feedback, care about our service and product and constantly look to improve. We look forward to welcoming you back to The Headland in the near future.
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Rhian Thorne wrote a review Apr 2021
Bristol, United Kingdom7 contributions3 helpful votes
We treated ourselves to a night at the Headland at the end of our Cornish family adventure in August 2020, and we couldn’t recommend it enough. The Hotel and (amazing!) Aqua Club was like a little escape of loveliness, and the young chap who seemed to cater for all our needs at the Aqua Club was fantastic, his customer service skills were second to none. Thank you the Headland for brilliantly finishing off our trip.
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Date of stay: August 2020Trip type: Traveled with family
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Georgina M wrote a review Apr 2021
Brighton, England, United Kingdom63 contributions31 helpful votes
Absolutely delightful day at The Aqua Club. A feast for the senses with so many beautiful pools indoors and outdoors and gorgeous natural surrounds and sumptuous seating. It felt extremely luxurious yet unpretentious. The staff went above and beyond to make our visit effortless. I recommend to pizza for lunch and we had some surprisingly good sparkling wine from local vineyard Knightor. The views are breathtaking and can be enjoyed whilst swimming in the outdoor pool or from the hot tub. We had such an excellent time we took the children back on the afternoon and they were entirely happy and occupied for 3 hours and we reluctant to leave. I have been to many of the best spas in Cornwall and have to honestly say this is by far and away the best experience and although it isn’t cheap, represents the best value for money.
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Date of stay: April 2021Trip type: Traveled as a couple
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PRICE RANGE
$187 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
headland hotel newquay
LOCATION
United KingdomEnglandCornwallNewquay
NUMBER OF ROOMS
91
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Frequently Asked Questions about The Headland Hotel & Spa
Which popular attractions are close to The Headland Hotel & Spa?
Nearby attractions include Lighthouse Cinema @ Newquay (0.6 miles), Fistral Beach (0.2 miles), and Towan Beach (0.7 miles).
What are some of the property amenities at The Headland Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at The Headland Hotel & Spa?
Top room amenities include a flat screen TV, a refrigerator, and a seating area.
What food & drink options are available at The Headland Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Headland Hotel & Spa?
Yes, free parking and paid private parking nearby are available to guests.
What are some restaurants close to The Headland Hotel & Spa?
Conveniently located restaurants include The Fish House - Fistral, Box & Barber, and Toast Tapas & Bar.
Are there opportunities to exercise at The Headland Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are pets allowed at The Headland Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Headland Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Headland Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, German, Russian, Polish, Lithuanian, and Latvian.
Are there any historical sites close to The Headland Hotel & Spa?
Many travelers enjoy visiting Trerice (3.5 miles), The Huers Hut (0.4 miles), and Holywell to Crantock circular walk (2.5 miles).