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Merchants Manor

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#14 of 25 Hotels in Falmouth
Certificate of Excellence
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483 Reviews from our TripAdvisor Community

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Showing 466: English reviews
London, United Kingdom
Reviewed 2 days ago NEW

I have a corporate membership and enjoy the leisure facilities, classes and occasionally the bar and restaurant at Merchants several times a week. I haven't yet stayed in the hotel as I live locally. I am very grateful for the consistently helpful, polite and friendly service I receive from all of the team at Merchants Manor. All of the reception...

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Helpful?
1Thank Jenna L
Management response:

Hello Jenna, Thank you so much for taking the time to give us a review and of course we are smiling even more after reading your comments. We love making our customers happy and we have so many new and wonderful plans for the future as well so watch this space. Take care and we look forward to seeing you...

truro
Reviewed 6 days ago NEWvia mobile

Absolutely faultless! you should be very proud of all of your staff! first class service and food and decor was stunning. definitely will be back! service for our function was 4*to 5* haven't seen such outstanding service in many years x well done Heidi x room 27

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Helpful?
1Thank jacksamuelTruro
Management response:

Dear Heidi, Thank you so much for your review and we were very pleased to host your party. It was so nice to see you and get to know a few of your friends as well. We look forward to seeing you on your next visit. Please come for a short stay, a Sunday Roast or one of our new...

Poole, United Kingdom
Reviewed 6 days ago NEW

This hotel is confused.. is it old, new, modern, shabby chic? Is it a hotel or a gym?? My room was at the back of the hotel and was something out of a 70's b&b, not anything like the pictures on the website. My colleagues room was nicer, but had been refurbed to a basic standard. The restaurant and bar...

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Helpful?
3Thank Oakleaf2000
Management response:

I want to thank you for taking the time to write a review. We are a hotel in transition and as you noted we have completed some refurbishments while still working through other areas. On the night of your stay we did have an event taking place for a local charity and this is not something we normally do and...

Truro
Reviewed 1 week ago

The team at Merchant's Manor were extremely helpful in putting together a bespoke buffet lunch for my mother's 85th birthday. We spent the afternoon in "the library" - a very warm and comfortable room but had use of the lounge next door. The food was superb and served by helpful but unobtrusive staff. There was plenty of tea and coffee...

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Helpful?
1Thank 354bh
Management response:

Thank you so much for your wonderful review and it was our pleasure to host the birthday girl on her special day. All the staff enjoyed being with your family and friends on the day and we were impressed with the wonderful family interaction. Happy Birthday one more time and we look forward to hosting your family on many more...

N Ireland
Reviewed 2 weeks ago via mobile

I stayed at this hotel recently with two family members. We wanted a pleasant place to stay for a few days after Christmas and we chose this hotel. The reviews were very pleasing and we felt the same after our lovely 3 night break. The rooms are comfortable but one of the rooms did not have bedside lights. It makes...

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Helpful?
2Thank margaret010
Management response:

Hello, Thank you so much for the review of your stay. We are so happy you enjoyed your time here at Merchants Manor and it was a pleasure to have you stay with us. Your input is important and we will make sure all rooms have bedside lights available and we will investigate the best way to reduce noise from...

London, United Kingdom
Reviewed 2 weeks ago

We stayed at this hotel three years ago. Then the hotel was in a tired condition and the bedroom we had was similarly in need of refurbishment. Three years later we are back for a stay in Falmouth to see the children. The hotel has benefitted from some refurbishment and redecoration, our room at the very back of the hotel,...

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Helpful?
Thank Andew S
Management response:

Hello, Thank you so much for the review of your stay. I am new here at Merchants Manor and the team and I are so excited about improving this already wonderful property. Your inputs are very helpful for us to develop the business. We are busy implementing procedures and we look forward to your next visit. On your next visit...

Newquay, United Kingdom
Reviewed 3 weeks ago

We have stayed at Merchants Manor a number of times now and we have never been disappointed. We normally book Old Master Room No 2 which has a real homely feel about it. Sioned & Nick the owners were on hand every day checking with guests that all was well. The staff went out of there way to be helpful...

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Helpful?
3Thank Trevor A
Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

Came here for a society event, involving a buffet dinner, a bar, and dancing. The original menu for the buffet advertised pork and apple sausage rolls, which everyone was looking forward to, but which never made an appearance. The buffet itself was very limited, with only three different options (pasties, salad, and wedges), and the food wasn't great - the...

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Helpful?
Thank almosta107
London
Reviewed December 12, 2016 via mobile

The hotel looks very nice on approach, the rooms were very comfortable, huge big shower big enough for two! The Do itself was a bit disappointing as the food was cold and portions very small. The disco could have been better. But despite all this the evening was enjoyable

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Helpful?
Thank Jo A
Reviewed December 12, 2016 via mobile

Once a year I look forward to this event and paid alot of money! 1) The food was stone cold 2) My sister was served the wrong main course and we told the waiter, my sister waited 15minutes before they came back to remove the wrong meal and give her the right meal, so by the time this took place...

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Helpful?
3Thank Mandy G
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152 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Imagine your perfect holiday - a privately run Cornish Hotel, with far reaching views across the stunning Falmouth bay, South Cornwall. The Merchants Manor is unpretentious and yet wonderfully individual and provides the perfect base from which to explore the Cornish Riviera. Merchants Manor offers friendly and professional service and the kind of efficiency you would expect from a luxury Falmouth Hotel. Whoever you are or whatever you're looking for, whether that is a family holiday, a hotel perfect for Weddings in Cornwall, Merchants Manor is just fitting for all your needs. Come and enjoy attractive accommodation, good food and service reminiscent of a bygone era. ... more   less 

Additional Information about Merchants Manor

Address: Western Terrace, Falmouth TR11 4QJ, England (Formerly Green Lawns)
Location: United Kingdom > England > Cornwall > Falmouth
Price Range: $114 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merchants Manor 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Hotel Style:
#5 Family Hotel in Falmouth
#6 Romantic Hotel in Falmouth
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Questions & Answers

Here's what travelers have asked, with answers from Merchants Manor staff and other travelers.
2 questions
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Questions? Get answers from Merchants Manor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It appears to be somewhat of a lottery.”
 of 5 bubbles andews2014, 2 weeks ago | Read review
“Having stayed in both the New Master and Old Master rooms we prefer the Old Master. Smaller but more character.”
 of 5 bubbles trevora564, 3 weeks ago | Read review
“Not sure if there is lifts”
 of 5 bubbles mandy6247, Oct 18, 2016 | Read review
“Insist on rooms on the lower floor. Be aware that portions are small.”
 of 5 bubbles MartinNBW, Oct 5, 2016 | Read review
“Ground floor rooms by the pool are very well equipped”
 of 5 bubbles MrsFraserRacing, Sep 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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