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The Saddle Inn

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The Saddle Inn
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176 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Belfast, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Booked last minute was pleasantly surprised ,lovely spacious clean comfortable room Friendly accommodating staff ! Only drawback is lack of parking at the hotel but that said I would definitely book to stay again without hesitation

Helpful?
Thank eadie2016
Norwich, United Kingdom
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Brought the boyfriend to Chester for the weekend and this pub was just outside the main city centre making it a great location. Lovely and clean with fresh towels and toiletries as you'd expect. Breakfast wasnt the greatest, but it comes with the room so worth it. Lovely staff, decent room.

Helpful?
Thank RebeccaAB
Blackpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My other half and I stayed at the Saddle for our anniversary. The location is perfect for shopping and the main attractions of Chester. The team knew it was our anniversary and when we arrived in the huge room 4 there was chocolates, flowers and a card for us. So a big Thankyou to team Saddle for that. The room... More 

Helpful?
Thank djzoe
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Hotel..staff..bar..location..all as good as they say..food great...the only problems i had were with the room..bedside cabinet needed replacing and stains on the table cloth for tea and coffee..dust on all areas..just a little eye for detail when paying 85 pound for a night..wanted to give it five stars too....could not fault anything else...lovely place apart from that

Helpful?
Thank Paul S
Bowness-on-Windermere, United Kingdom
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Picked this hotel because of its location and it's good reviews and we weren't disappointed. We arrived by public transport and the bus stops outside the door virtually. The staff are very helpful and welcoming. The rooms are a bit basic but comfortably and spacious. There is plenty of tea and coffee and fresh milk is available. We only stayed... More 

Helpful?
Thank Anonpeo
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you ever so much for your high praise. I'm so glad you weren't disappointed. We are currently looking to improve our rooms as best we can, but we hope our customer service more than makes up for anything you feel may be lacking with our rooms. We are an ideal spot for anyone wanting to visit Chester, and be... More 

Bolton, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here on the night of the races as my daughter was working there - the staff are fantastic and friendly and very helpful- I was on crutches and the staff went out of their way to assist me at all times - the pub and bedroom were very clean and inviting and the breakfast was lovely with a... More 

Helpful?
Thank fionapartridge
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for leaving us some lovely feedback from your stay with us. Hearing from our guests that they appreciate our efforts is fantastic to hear, and it gives everyone a real buzz to be thanked. We look forward to seeing you again, and will always be more than willing to help in any way we can. Kind Regards, Team... More 

Manchester, England, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just stayed for a night whilst visiting Chester race course lovely hotel great location and really tasty breakfast. The staff where helpful and very friendly and the beds are extremely comfortable. Thank you very much will be staying again soon 😊

Helpful?
Thank Lisa A
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Dear Lisa, Thank you for your lovely comments. Hopefully you and your partner had a few winners during the races. We look forward to hopefully seeing you again. Kind Regards, Team Saddle More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I cannot recommend the Saddle Inn high enough. If you visit Chester you must stay here (more importantly book with them direct rather than booking through other websites). The location was perfect, accommodation was spotlessly clean & comfortable. The breakfast was also amazing. More importantly though, the staff & their hospitality was faultless. The whole team was friendly, informative &... More 

Helpful?
Thank Claire L
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Dear Claire, Thank you for taking the time to leave us such lovely, and honest feedback on your stay. We try our best at The Saddle to look after our guests as best we can. Offering good customer service is a huge priority of ours, and getting to know our guests is also high on the agenda. Hopefully your partner... More 

Llanberis, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Don't really want to give a great review.. that means others will go there and I want to keep it all for myself.. Little gem of a place.. old world charm made better by the staff.. Unfortunately I didn't get the name of the Chef and one of the cleaning ladies and I'm sorry for that but Mathew, Mandy and... More 

Helpful?
Thank leesmallwood
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for such a pleasing review. I've passed on your comments to all the team, and I cannot tell you how nice it is to see the staff receive the praise they deserve, so thank you once again. The restaurant side to our business is something we'd like to expand on in the future, so that people can have... More 

Perth, Australia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For us staying in a B & B above a pub was a first time experience. We were so glad that we booked at the Saddle Inn. It is conveniently located within walking distance to the city centre, the river Dee and the coach/bus station, the Roman amphitheater and many restaurants. The room and ensuite we were given was big... More 

Helpful?
Thank Denise G
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for taking the time to leave us feedback on your stay with us. We really appreciate hearing what people have to say, because it helps us to know that we're doing right, and what we can improve on. Customer service is an art sadly overlooked by some of our bigger competitors these days. They may have the funds... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
Official Description (provided by the hotel)
The Saddle Inn is located close to the amenities of the city centre and the racecourse and are ideally situated for you to enjoy a fun-filled weekend stay or a relaxing drink or meal with friends and family. The public areas on the ground floor have undergone a complete refurbishment offering our customers a stylish and welcoming environment. A newly designed bar area is sure to impress offering a wide range of draught beers, cask ales, spirits, wines and cocktails. The newly appointed dining area offers a range of home cooked food including light bites, pub classics and a traditional Sunday Roast offering. You can also relax in our lounge area and enjoy a coffee or speciality tea and make use of the free wifi. (Please check with us for our food opening times) The Saddle Inn, newly established in 2014 is in a fantastic central location that enables our guests to truly immerse themselves in the city's thriving cultural landscape. The Saddle Inn is a large historical building which is located near the Roman amphitheatre. We are situated next to the museum and also within walking distance of the race course and shops. All our rooms come with comfortable en-suite or private facilities including: Tea & coffee making facilities, TV with freeview, ironing facilities available by request, hair-dryer by request, fresh towels, complimentary toiletries and free WiFi internet access in the public areas on the ground floor. We are also available for private dining and private functions please contact us for details to make your celebration a special one. ... more   less 

Additional Information about The Saddle Inn

Address: 21 Grosvenor Street, Chester CH1 2DD, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $77 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saddle Inn 3*
Number of rooms: 9
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Also Known As:
Chester Bells Hotel Chester
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