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The Saddle Inn

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154 Reviews from our TripAdvisor Community

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Showing 150: English reviews
1 review
4 of 5 stars Reviewed 3 days ago NEW

stayed here for 4 nights . hotel was good .clean and tidy .food was good and staff very helpful. hotel was well situated.2 minutes walk from town will defo stay there again.special mention to mandy who could,nt have done anymore to help us

Helpful?
Thank Joe M
Staffordshire, United Kingdom
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly and helpfull staff, nice spacious room which was tastefully decorated and great location within the city walls. Breakfast was very good, recommend the full English! NCP car park is only 250m up the road and cost £15 for 24hrs but the staff give you a discount ticket which brings it down to £10 so not too bad. Would... More 

Helpful?
1 Thank MCH606
Portsmouth, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night on a stopover as we toured britain. The Saddle Inn was easy to find and we were able to park right outside for a few minutes to drop our stuff off..before moving the car to the NCP The main positives were the bedroom (comfy , large, nicely done) , the location (easy to walk anywhere... More 

Helpful?
1 Thank lhsteve
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Really close to city centre, shops, walls, river etc. Room clean and nice with tea/coffee making. All staff were very helpful and friendly and very accommodating to us with check in etc. Lovely breakfast and very helpful member of staff Matt gave us directions helped with bags etc and looked after us in the morning. Would stay here again and... More 

Helpful?
2 Thank kath6520
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for leaving us feedback on your stay. At 'The Saddle Inn' we want to do the best we can for all our guests, and customers, so thank you for leaving such a kind comment about my Assistant Manager Matt. Matt, like the rest of Team Saddle, works tirelessly to ensure that our guests get the best experience they... More 

Burnley
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

2nd visit to this Hotel....we have a girly weekend away once a year and love to go to Chester...Hotel has recently been taken over by new management and is just as good as before...Breakfast is lovely...very helpful friendly staff...nice big comfy rooms and beds...Keep it up guys and see you next year :)

Helpful?
1 Thank dwiggan
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for leaving us such a lovely review. We hope to keep improving ourselves as a team and as a business. Hopefully you'll visit us again for a third time, and then a forth time and then even more times after that. Kind Regards, Team Saddle More 

Hastings, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Me and my sister have just spent a fab weekend in Chester We stayed at the saddle inn and were really impressed . The staff were really welcoming and could not do enough for us . The food was really lovely to ,good variety for meat lovers and vegetarians . Our room was really clean beds very comfortable . The... More 

Helpful?
1 Thank Clairhastings46
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you very much for giving us feedback on your stay with us. I'm pleased to hear you enjoyed your stay with us, and that you and your sister enjoyed Chester as a whole. Offering the best customer service we can is one of our top priorities, so I'm delighted you appreciated this side of our business. We do our... More 

Christchurch, New Zealand
Level Contributor
88 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a small hotel with an historic building and atmosphere. It was raining when we arrived by taxi after a long trip from Ireland. Not sure which door, a young cheerful man appeared with a big smile and wave. Yes, he was expecting us. What a lovely welcome. He carried our cases up stairs to a delightful bedroom and... More 

Helpful?
1 Thank PamAbsolum
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Dear Pam, Thank you for leaving us such kind feedback. We are doing our utmost to offer the best customer service possible, and I'm so glad you saw this with us during your stay. We are actively looking to improve the business 'as a whole' as quickly as possible with the funds available to us. There are certain area's that... More 

Ellesmere, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very great place to stay, we stayed on a Friday night after going to the races, room is very spacious, very local to the town centre and food was very very good, staff we very friendly to. It was our very 1st time staying here and will return in the future.

Helpful?
1 Thank jayne40_12
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Dear Jayne, Thank you for leaving us such lovely feedback. We are always aiming to improve, and hopefully if you visit us again (as you will be more than welcome) you'll see this. It was a pleasure to have you and your partner stay in our accommodation, and I hope you enjoy your birthday celebrations this coming weekend. All the... More 

Iowa City, Iowa
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The Saddle Inn is a slightly shabby but serviceable place. It is very well located, convenient to central Chester, but it is also on a loud street, especially if you have to open the windows on a muggy night. On the plus side, it is clean and our room (though not our bathroom) was attractively furnished. We were quite frustrated... More 

Helpful?
Thank Natalie P
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you for leaving us feedback on your stay with us. We take any feedback we receive from our guests seriously. Positive, or negative, feedback is important to help us improve our business as a whole, as long as it is constructive and true. You can see from our reviews in general that we receive positive feedback in regards to... More 

Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 9, 2016

This pub and small hotel is miles from your large hotel chains. A quaint pub in a very old building. I was greeted on arrival by a young man with a lovely smile and really positive attitude. He insisted on carrying my bag up to a lovely room. He explained clearly about the motion detector lights and out of hours... More 

Helpful?
Thank jeremy m
thesaddleinnchester, Manager at The Saddle Inn, responded to this review

Thank you very much for taking the time to leave us such a nice review. The staff that dealt with you during your stay are very grateful for your kind words, and have received extra praise from myself, because it's feedback like this that we love to receive. Hopefully we can accommodate you again in the future. Kind Regards, Tim... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Meeting Rooms
Official Description (provided by the hotel)
The Saddle Inn is located close to the amenities of the city centre and the racecourse and are ideally situated for you to enjoy a fun-filled weekend stay or a relaxing drink or meal with friends and family. The public areas on the ground floor have undergone a complete refurbishment offering our customers a stylish and welcoming environment. A newly designed bar area is sure to impress offering a wide range of draught beers, cask ales, spirits, wines and cocktails. The newly appointed dining area offers a range of home cooked food including light bites, pub classics and a traditional Sunday Roast offering. You can also relax in our lounge area and enjoy a coffee or speciality tea and make use of the free wifi. (Please check with us for our food opening times) The Saddle Inn, newly established in 2014 is in a fantastic central location that enables our guests to truly immerse themselves in the city's thriving cultural landscape. The Saddle Inn is a large historical building which is located near the Roman amphitheatre. We are situated next to the museum and also within walking distance of the race course and shops. All our rooms come with comfortable en-suite or private facilities including: Tea & coffee making facilities, TV with freeview, ironing facilities available by request, hair-dryer by request, fresh towels, complimentary toiletries and free WiFi internet access in the public areas on the ground floor. We are also available for private dining and private functions please contact us for details to make your celebration a special one. ... more   less 

Additional Information about The Saddle Inn

Address: 21 Grosvenor Street, Chester CH1 2DD, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $71 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saddle Inn 3*
Number of rooms: 9
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Also Known As:
Chester Bells Hotel Chester
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