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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,539 Reviews from our TripAdvisor Community

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London, United Kingdom
Reviewed yesterday NEWvia mobile

This very pleasant chain hotel is well located in Chester. Wonderful staff and comfortable beds. The breakfast was substantial with something for everyone. I recommend staying during your next visit to Chester!

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Helpful?
Thank Fortheus N
Manchester, United Kingdom
Reviewed yesterday NEWvia mobile

Had a nice 2 night stay here while visiting Chester . Smooth and fast check in , staff very friendly and helpful. Bed was very comfy. Great location for exploring Chester. Would stay here again when visiting Chester.

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Helpful?
Thank Dan T
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us here in Chester. It was great to see that you enjoyed your stay, and I will be certain to pass your kind comments over to our staff. We look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Dublin, Ireland
Reviewed 2 days ago NEWvia mobile

Perfect location - very central and very close to different restaurants and shops. Rooms are spacious and cosy. Staff are very welcoming and friendly. Good selection of food at breakfast. I would definitely stay there again!

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Helpful?
Thank Anna_Dublin_BLR
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was lovely to read that you enjoyed your stay with us here in Chester, and we look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Hereford, United Kingdom
Reviewed 2 days ago NEWvia mobile

Having stayed in many crown plazas and indigo hotels we were disappointed by the room decor experienced. Yes the car park is narrow and in poor repair but still very convenient for hotel and town. Public facilities up to standard and staff very good. Pool area extremely small....just too busy to enjoy during our stay. Breakfast good choice and lovely...

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Helpful?
Thank SallyP260772
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to feedback on your recent stay here in Chester. Despite you enjoying the service provided by our staff and breakfast on the morning of your departure, it was disappointing to read that you did find some issues with your stay. Please be assured that our Housekeeping team have been notified of the...

Reviewed 3 days ago NEWvia mobile

Superb service !!! This place drives customer service to another level. Excellent and super fast checkin and checkout (not the standard in the U.K.) Staff goes the extra mile to provide 100% customer satisfaction being it the extra bottle of complementary water on the room or lending a phone charger adapter to charge the phone. Very well done Only drawback...

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Helpful?
Thank equilibrium_go
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was great to read that our staff had such a positive impact on your stay, and I will be certain to pass your kind comments over to our team. We will look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Birmingham, United Kingdom
Reviewed 5 days ago NEW

This hotel ticked all the boxes for our road trip to Chester. Upon arrival, you will have access to the hotel car park on the upper level which is safe and practical. You can even leave it there the next day while you explore the town (Be warned though, you have to pay £10 on departure and this was just...

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Helpful?
Thank Gazza346
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was great to see that you enjoyed the facilities within the hotel as well as the close proximity to the city centre. We look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Doncaster, United Kingdom
Reviewed 5 days ago NEW

Another enjoyable stay, this time with two kiddiwinks in tow. The parking scenario has changed a little but it's still a good hotel staffed by nice people. We found it ideal for our visit to Chester Zoo and the reception organised the tickets at a cheaper rate than we would have otherwise paid, so much appreciated!

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Helpful?
Thank Dogwipebeno
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review from your recent stay with us. It was lovely to see that you and your family enjoyed your stay and were able to take advantage of the discounted zoo tickets available at the hotel. We will look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Reviewed 5 days ago NEWvia mobile

Had a nice weekend at this well built hotel in the city of Chester. Surrounded by bars clubs shops markets you couldn't ask for more!! The hotel itself was amazing. Staff 5* Restaurants 5* Swimming pool plus pool attendant staff 5* plus Rooms 5* as got upgraded. Thank you crown plaza weekend break was 5* plus, would recommend to all...

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Helpful?
Thank Gavin F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was great to read that you enjoyed your stay with us here in Chester, and we look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Burton upon Trent, United Kingdom
Reviewed 1 week ago via mobile

Just had the best weekend away for my mums 70th birthday . Staff absolutely lovely... Especially Dan on bar he had the best sense of humour and made us feel so special and welcome. Food excellent and spa really relaxing.. Rooms clean and comfortable . All in all a bloody good weekend !!!

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2Thank TOOKEY520
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was lovely to read that our staff had such a positive impact on your stay, and I will be sure to pass over your kind comments to Dan in particular. We will look forward to welcoming you back again in the future. Kind regards Peter Gregory...

Reviewed 1 week ago

Fantastic location to city centre, walking distance to the shops and the hotel has its own car park. This is our second stay at the hotel, we find it relaxing, the staff are friendly and very helpful. The rooms are comfortable, we had interconnecting rooms which was great for our teenage son. As stated in another review the view on...

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Helpful?
Thank Deborah B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was great to see that you enjoyed your most recent stay with us here in Chester, and we will look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Location: United Kingdom > England > Cheshire > Chester
Price Range: $115 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Chester staff and other travelers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
26 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 5 days ago | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 1 week ago | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 2 weeks ago | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 4 weeks ago | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, Jan 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question