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Crowne Plaza Chester

#11 of 45 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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1,304 Reviews from our TripAdvisor Community

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Showing 1,278: English reviews
rotherham
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed today NEW

Excellent position within minutes walk to city centre shops, cafes, Cathedral, bus station etc. No need to use a car. Good parking at hotel though not easy to find! Very good facilities in hotel. Nice pool area. Restaurant/ bar good. Food good and reasonably priced. Rooms very clean and well equipped. Very suitable for a city break.

Helpful?
Thank george3rotherham
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

The highlights: Being able to check out at 2pm at no extra charge. Meant we didn't have to carry our bags around the shops. Little bottles of spray on our pillows to help us sleep. It seems to be working - sleeping really well even now we're back home. Bowls of apples in reception. Staff were very friendly and helpful.... More 

Helpful?
1 Thank Rachael M
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My partner and myself wanted a nice relaxing weekend away, unfortunately the weather was not on our side, but Crowne Plaza as always lovely, the staff are efficient and really helpful. We stay here because of the friendly atmosphere and because of the location, your straight on to the main street, which is convenient for the shops and wonderful restaurants.... More 

Helpful?
1 Thank Rosieboo2016
Brisbane, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Second time I have stayed here, great central hotel, well fitted out amenities, great bar and restaurant. Central to everything in Chester, racecourse straight across the road, endless number of restaurants and bars, shopping and tourist attractions all around you with a 3 minute walk. Staff here at the hotel are really helpful, will definitely be back!

Helpful?
1 Thank GrantSeeley
Scotland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Helpful front desk, excellent leisure facilities , large comfortable bed. The 'This Works' pillow spray and roller was a thoughtful touch and much appreciated. Great selection at the breakfast buffet.

Helpful?
1 Thank Imac20
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback on your stay with us in Chester. I am glad you were able to get a good night's sleep with our pillow spray, and you enjoyed the selection available at breakfast. We look forward to seeing you again soon! Kind regards Peter Gregory Operations Manager More 

Rome, Italy
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The best thing about this hotel is its location. You can walk into the city centre in a couple of minutes. The staff were very friendly and apologised when our room was not ready upon arrival. The room was clean. It's just not a very exciting hotel - you could be anywhere really. The breakfast was fine if you eat... More 

Helpful?
1 Thank TheKidsMum2014
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am sorry to hear that we didn't meet your expectations on this stay, especially with regards to the continental breakfast. It was lovely to read however that you were able to enjoy the location of the hotel, and that the staff were friendly during your stay. I do hope this hasn't deterred you from staying with us... More 

Tadcaster, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel's location is excellent, right in the centre of Chester. Five minutes walk from the centre. However, its precise location is slightly odd. The main entrance is beneath the hotel and next to a multi-storey car park, so it's an unprepossessing first impression. You go a floor up to Reception, then another floor up to the restaurants, etc, then... More 

Helpful?
Thank MadJackSlam
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was great to see that you were comfortable in your room during the stay and you enjoyed the breakfast the next morning. I am glad to hear you will be back to stay with us again; we will look forward to welcoming you back... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a pleasant stay here in what a wonderful place to visit and stay. The rooms are of a good size air con worked and worked properly. The staff were excellent went out of their way to be nice and helpful. Special mention to the guy in the gym he was really good. Could not really fault the place... More 

Helpful?
1 Thank Steve N
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was lovely to read that you enjoyed your stay with us here at the Crowne Plaza, and even better to see that the staff made such a positive impact. I will be sure to pass your comments over to the Leisure Manager, and we look forward to welcoming you back soon. Kind regards Peter Gregory Operations Manager More 

Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is in an excellent position just a few minutes walk from the centre of Chester. Room was upgraded upon arrival. Reception staff very polite,welcoming and helpful upon arrival. Our room 327 was lovely with a massive bed, lovely bathroom and all facilities we required for our stay, though couldn't find a safe. Iron and ironing board, hairdryer etc all... More 

Helpful?
2 Thank teeejay662
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for providing such lovely feedback from your recent stay. I am sure our staff will be pleased to know they made your stay in Chester a memorable one, and it was great to read that you were comfortable in your room and had everything you required. We do hope to see you again soon. Kind regards... More 

Eugene, Oregon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel looks like an inner-city high school from the 1980s. The management realized this, and did their best to change perceptions with the interior, which is clean, modern, trendy even. The Crowne Plaza is located right next to the historic rows and shops in city center. Just one block east or south gets you to the Cathedral, Tudor rows,... More 

Helpful?
3 Thank AaronMWS
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing your stay with us here in Chester. It was great to see you were able to make use of the close location of the hotel to the city centre, and of the leisure facilities we have available. I am glad you enjoyed your stay, and we look forward to welcoming you back soon. Kind... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Location: United Kingdom > England > Cheshire > Chester
Price Range: $123 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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