We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Crowne Plaza Chester

#11 of 45 Hotels in Chester
Certificate of Excellence
Hotel website
Hotel deals
Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Special Offer
Lowest Price Promise
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Chester
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,297 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,271: English reviews
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had a pleasant stay here in what a wonderful place to visit and stay. The rooms are of a good size air con worked and worked properly. The staff were excellent went out of their way to be nice and helpful. Special mention to the guy in the gym he was really good. Could not really fault the place... More 

Helpful?
1 Thank Steve N
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is in an excellent position just a few minutes walk from the centre of Chester. Room was upgraded upon arrival. Reception staff very polite,welcoming and helpful upon arrival. Our room 327 was lovely with a massive bed, lovely bathroom and all facilities we required for our stay, though couldn't find a safe. Iron and ironing board, hairdryer etc all... More 

Helpful?
2 Thank teeejay662
Eugene, Oregon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel looks like an inner-city high school from the 1980s. The management realized this, and did their best to change perceptions with the interior, which is clean, modern, trendy even. The Crowne Plaza is located right next to the historic rows and shops in city center. Just one block east or south gets you to the Cathedral, Tudor rows,... More 

Helpful?
3 Thank AaronMWS
Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Very tired carpeting and rooms. Not enough milk and sugar for 2 guests Ate in the stables bar and grill...dreadful food. Although then discounted of half price it should not of been charged for at all. Not informed on arrival we needed to buy a voucher for breakfast...quite shocked it was an extra charge anyway. If it wasn't for the... More 

Helpful?
Thank bizylizy1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your recent feedback on your stay with us here at Crowne Plaza. I am sorry to hear that there were a number of issues with your stay, but please be assured that this is not the normal standard here in Chester and we do hope this hasn't deterred you from staying with us again. If... More 

Trowbridge, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

If you staying at a Crowne Plaza you think you are going to get a good standard of hotel.... Sorry this hotel doesn't meet the standard....rooms only so so. I've used Holiday Inn hotels all over the world and this hotel was so so disappointing . The only plus point is location

Helpful?
Thank podgeJ42
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your stay at the Crowne Plaza. It was disappointing to read that the hotel did not meet the standard you were expecting, and if you do wish to discuss this further then please do not hesitate to contact me via email at operations@cpchester.valoreurope.com. Kind regards Peter Gregory More 

Blackpool, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

To explore Chester you need to be close to the centre and within easy walking distance of the main sites. This is what the Crowne Plaza is. Our check-in ( we had asked for an early check-in) was seemless. Our room was ready and had everything we needed - including a super view of the Welsh mountains. Parking on site... More 

Helpful?
3 Thank AvidTraveller73
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to feedback on your stay here in Chester with us. It was great to see that you enjoyed the room and the location of the hotel, and we hope to see you again soon. Kind regards Peter Gregory Operations Manager More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A good hotel in a nice location in Chester, just a short walk takes you into the City centre, the staff are very helpful, the room and food was excellent, would like to stay at this hotel again in the future...

Helpful?
1 Thank Al231156
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was lovely to read that your stay in Chester was a memorable one with us, and we will look forward to welcoming you back to the Crowne Plaza on your next visit. Kind regards Peter Gregory Operations Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is well located just a few minutes from the city centre and the race course. The entrance is a bit odd, and feels like you are walking into a bus station, rather than a hotel! I had a double room, which whilst it had everything you would expect, it certainly did not wow me. The hotel has a... More 

Helpful?
Thank wibb20
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to feedback on your recent stay with us at Crowne Plaza Chester. It was great to see you enjoyed the breakfast during your stay and were able to take advantage of the city centre location of the hotel. It was however disappointing to read of the problems you faced. Please be assured... More 

Sutton Coldfield, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all this hotel really is in the heart of the city, probably only a 100 meters from the main Street, so easy walking distance to shops, pubs and restaurants. The entrance to the hotel is a little hidden away, and does not look that inviting, but that all changes as soon as you walk through the door. The... More 

Helpful?
1 Thank Nigelwv13
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for a fantastic review! I am glad to see you enjoyed your stay with us here in Chester, and we look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager More 

Solihull, United Kingdom
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose the Crown Plaza for a two night break to explore Chester. The hotel location was perfect, being located within the old city walls and easy walking distance to the city centre. The hotel is sophisticatedly modern yet warm and friendly in character. Service is impeccable, we were welcomed with a big smile and everything was perfect - a... More 

Helpful?
2 Thank Pookymusic
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you very much for your feedback from your recent stay with us. It was fantastic to read about the friendly service provided by our staff and it was great to see you enjoyed dining with us in the hotel restaurant, both for breakfast and for your evening meal. I am glad we managed to make your stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

373 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (114)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (29)
Viewed
Bathroom (8)
Viewed
Dining (6)
Viewed
View from Room (6)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (50)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (107)
Viewed
Dining (31)
Viewed
Standard Double Room (39)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (152)
Viewed
Dining (36)
Viewed
Hotel & Grounds (29)
Viewed
Room/Suite (62)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (3)
Viewed
View from Room (4)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Chester hotels
5.1 mi away
Grosvenor Pulford Hotel & Spa
0.3 mi away
The Chester Grosvenor
The Chester Grosvenor
#4 of 45 in Chester
4.5 of 5 stars 1,660 reviews
2.0 mi away
Doubletree by Hilton Chester
Show Prices
Show Prices
Show Prices
0.7 mi away
Best Western Premier Hallmark Hotel Chester The Queen
0.3 mi away
Abode Chester
Abode Chester
#16 of 45 in Chester
4.0 of 5 stars 1,711 reviews
0.6 mi away
Premier Inn Chester City Centre Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Location: United Kingdom > England > Cheshire > Chester
Price Range: $126 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Hotwire, HotelTravel.com, Agoda, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Crowne Plaza Chester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay