We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 45 hotels in Chester

Grosvenor Pulford Hotel & Spa

1,731 reviews
Save
Traveler (533)
Room & Suite (285)
Dining (57)
Overview
  • Excellent60%
  • Very good26%
  • Average9%
  • Poor3%
  • Terrible2%
Travelers talk about
“nelson's bar”(75 reviews)
“spiral staircase”(53 reviews)
“ciro's brasserie”(30 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,731)Write a Review
Filter reviews
1,721 results
Traveler rating
1,028
446
156
54
37
Traveler type
Time of year
LanguageEnglish
More languages
1,028
446
156
54
37
Show reviews that mention
All reviewsnelson's barspiral staircaseciro's brasseriejapanese gardensensory gardensunday carveryexecutive roomlovely hotelwedding venuesteam room and saunawedding guestsafternoon teamy partnerleisure facilitieswedding receptionthe ground floorfrom start to finish
FilterEnglish
Updating list...
1 - 5 of 1,721 reviews
A TripAdvisor Member
228
Reviewed 2 days ago via mobile

I visited the restaurant with my work friends as it was our team Christmas meal. We pre-ordered to help the chef/staff. I never had a starter & had a main meal & a desert. I was given the wrong main meal & when I alerted...More

Thank A TripAdvisor Member
Reviewed 2 days ago via mobile

Clean, comfortable room with bathrobes and a food supply of water and tea/coffee etc. The hotel was perfectly located to the centre of Chester for bars and restaurants. The bar had a great ambiance and the staff were helpful and polite.

Thank FactsAndTruths
Reviewed 4 days ago via mobile

It’s actually been sometime since we stayed here so I apologise for the belated review. What a utter letdown this place was, the noise from the wedding party kept us up until the early hours and the food in the restaurant was extremely disappointing, they...More

Thank JezBayl
Reviewed 5 days ago via mobile

Recently stayed at this hotel and found it to be very nice and staff very friendly it’s also a dog friendly hotel so you can take pooch with you, The breakfast was amazing best hotel breakfast I’ve had in a very long timeMore

Thank paul w
Response from Alison B, Front Office Manager at Grosvenor Pulford Hotel & SpaResponded 4 days ago

Thank you for taking the time to leave your feedback. Thank you for your positive comments regarding our staff and Breakfast's we serve. Yes we are a dog friendly hotel and dogs are welcome in our Nelsons Bar as well. We look forward to welcoming...More

Reviewed 1 week ago

Our family feel very disappointed with our Christmas Dinner that we had in the Ciro's restaurant this year. I have emailed two members of staff at the hotel on Christmas Day evening but after over two weeks have still not received a reply. Whilst the...More

Thank CazChester
Response from Alison B, Front Office Manager at Grosvenor Pulford Hotel & SpaResponded 1 week ago

Thank you for your comments regarding your meal with us during Christmas. All of the feedback received has been passed onto the relevant department and management. I must apologise that no one responded to your emails. If you would like to discuss this further please...More

View more reviews
PreviousNext
123456345
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$99 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$99 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (533)
Room & Suite (285)
Dining (57)
Pool & Beach (11)
Hotel & Grounds (382)
Bathroom (26)
Business Center & Event Rooms (9)
Questions & Answers
Ask a question
November 10, 2017|
AnswerShow all 3 answers
Response from NelsonNW | Property representative |
Hi there, We are indeed dog friendly at the Grosvenor Pulford Hotel & Spa. We have a number of dog friendly bedrooms and we do also allow well behaved dogs within Nelson's Bar. Please do contact us if you require any... More
0
Votes
Vikki P
October 7, 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
The pool is available to guests free of charge. Treatments have to be paid for.
1
Vote
Fiona M
May 28, 2017|
AnswerShow all 3 answers
Response from barbarian1955 | Reviewed this property |
Hi Fiona Our daughter got married here last August , The best wedding venue for us , The staff can not do enough for you and the food is out of this world, We are regular visitors for a number of years now and we would not... More
0
Votes
Room Tips
"Perfect hotel and location."
Read review
"Be careful if their is an event in the function suite as it will be noisy depending on your room."
Read review
"New part of hotel"
Read review
"Stayed Sunday night - enjoyed Ciro's Brassiere Carvery"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite