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DoubleTree by Hilton Chester

Overview
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Hoole Hall Warrington Road Hoole, Chester CH2 3PD England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
Visit hotel website
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About
Description
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored More 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair access
Beachfront
Breakfast included
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
,
Business
,
Romantic
,
Family
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
,
Business
,
Romantic
,
Family
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
219
Price range
$94 - $229 (Based on Average Rates for a Standard Room)
Also Known As
Doubletree By Hilton Chester Hotel Chester
,
Hilton International Chester
,
Chester Hilton International
Location
United Kingdom > England > Cheshire > Chester
Nearby
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649 reviews
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Nearby AttractionsSee all 207 nearby attractions
The Spa By Doubletree by Hilton Chester
182 reviews
.01 miles away
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.71 miles away
Chester Beer and Wine
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Reviews & more
3,550Reviews
749Photos
70Q+A
100Room tips
Traveler rating
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  • English
Show reviews that mention
Lovely approach to this hotel ,check-in a breeze and the room excellent ,staff very attentive . as it was our anniversary we were treated to cakes delivered to our room also we had unlimited spa access FOC, we did book the MPW restaurant for the Tuesday night and were given a fre
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Response from DoubleTreeChester, Guest Relations Manager at DoubleTree by Hilton Chester
Responded yesterday
Dear AndyB434, Thank you for choosing to spend your anniversary with us recently and we are so pleased to learn that your time here at DoubleTree by Hilton Chester exceeded your expectations. Our team enjoy helping our guests to celebrate special occasions such as yours, and they are delighted to learn that their gestures were appreciated and that they made such a positive impression on you. We look forward to welcoming you back to stay with us again in the near future. Warmest Regards
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Used the Spa and gym. Found sauna not working and shower area had not been serviced ie no products for showers.
The gym had no available staff to discuss use of equipment
Main reception was understaffed both in hotel section and gym reception
A disappointing visit on more than on
Read more
Response from DoubleTreeChester, Guest Relations Manager at DoubleTree by Hilton Chester
Responded yesterday
Dear Jennifer A, Thank you for choosing to stay with us again and also for taking the time to share your honest feedback regarding your visit to the Club and Spa recently. We are always grateful of all our guest feedback, and would like to reassure you that all comments are reviewed and are used to improve what we offer in terms of both service and facilities. We hope to be able to welcome you back to our club and spa in the near future. Warmest Regards
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What a fabulous hotel stayed with 5 of my girlfriends. The hotel was most accommodating arranging rooms next door to each other and little gifts in the rooms. Ate in both restaurants absolutely amazing food. Spa facilities excellent very relaxed just booked again for the end o
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Response from DoubleTreeChester, Guest Relations Manager at DoubleTree by Hilton Chester
Responded yesterday
Dear 717vickyd, Thank you for choosing to stay with us recently for a get together with your friends, and also for sharing such a lovely review of your time here at DoubleTree by Hilton Chester. Our team will do their very best to ensure that any requests regarding room allocations are fulfilled, as we understand the some of our guests want to be close to other guests in their particular party. We are very lucky to have two distinctive dining options available to our guests, and we are delighted to hear that you found the food to be amazing in both the Marco-Pierre White Steakhouse and the Garden Room. We very much hope to be able to welcome you back to stay with us again in the near future. Warmest Regards
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Staff lovely, atmosphere lovely, food was beautiful. Will definitely be returning!!
The grounds are also stunning, convenient parking. Didn’t get to use the spa gym facilities etc - but I can imagine it would be beautiful.
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Response from DoubleTreeChester, Guest Relations Manager at DoubleTree by Hilton Chester
Responded yesterday
Dear LolaPops2, Thank you for choosing to stay with us recently and also for taking the time to share such a lovely review of your time here at DoubleTree by Hilton Chester. We are delighted to learn that all areas of our hotel exceeded your expectations and that our team made such a positive impression on you during your stay. We look forward to welcoming you back to stay with us again in the not too distant future. Warmest Regards
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Spent another Xmas night out at the Hilton Doubletree Chester WOW what can I say right from the start it was amazing, arrived early this year so booked sparkling afternoon tea in the Marco Pierre White restaurant, they didn’t disappoint it was fantastic, freshly made sandwiches c
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Response from DoubleTreeChester, Guest Relations Manager at DoubleTree by Hilton Chester
Responded yesterday
Dear pburns0206, Thank you so much for taking the time to share such a lovely review of your recent stay with us at Doubletree by Hilton Chester. It is great to hear that you took the opportunity to enjoy Afternoon Tea before checking in to your room. We are delighted to learn that your Christmas party and the rest of your stay exceeded your expectations based on your previous visits to us. We will be sure to share your kind words with our team, who love to hear how they have made a positive, lasting impression on our guests. We very much look forward to welcoming you back to stay with us again very soon. Warmest Regards
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Photo provided by managementDoubleTree by Hilton Chester
Guest room
King size bed
Room 32
Photo provided by managementDoubleTree by Hilton Chester
Guest room
Previous
I have stayed here before but cannot remember whether the room rate includes breakfast. I can't seem to find anywhere to enquire on the booking form
Dear drw1950, Thank you for your question. We have a number of different rates available to suit our travellers requirements. We do offer rates which are inclusive of breakfast. When booking online at the Hilton website these will be clearly be indicated as such. If you require further assistance when reserving your room, please contact our in house reservations team either by telephone or by email, who will be delighted to assist. Warmest Regards
0 votes
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Do you have to pay to use pool? We didn't when we first stayed a couple of years ago but I have read you do now?
We did not use the pool, but I believe it was £15 pp
1 vote
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To the management at the Double Tree. What would really be useful is if you commented and/or explained yourself to the guests you have clearly let down. I was looking to book a two day spa break and having read some of the most recent reviews and seeing that you couldn't be bothered replying or trying to resolve the issues, there is no way I will be booking or trip with this hotel. I think you owe it to those people to at least reply - you seem more than happy to do so with the good reviews. Totally put off by this.
To be fair they did respond to me and said they would pass my constructive comments to the restaurant manager. Overall it’s a fab place only let down by some poor service and staff. It amazes me that hotel owners spend millions redeveloping a property to a very high standard and then don’t pay to dollar to get good management to run the place. I see it as very shortsighted as a good team could quite easily earn their salaries with extra sales i.e. it was hard work trying to order food and get more drinks!
2 votes
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Hi, Can you order food in the bar area or do you need to book a table in the restaurant? Thanks
Hi Emsaz83, Thank you for your question. I am pleased to confirm that you can order food in the bar area of the Garden Room.
1 vote
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What time does the spa open and close?
Dear Ricci J, Thank you for your question. Our club and spa facilities are open from 6.30am until 10pm Monday-Friday and 8am until 8pm Saturdays, Sundays and Bank Holidays. I hope this information is helpful. Warmest Regards
0 votes
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Previous
"Rooms in the new wing are the nicer rooms"
"Rooms to the right of Reception zone do NOT have windows that open"
"c all ahead,"
"Ground floor are nice"
"Get a deluxe, even if on a budget is only a few £ cheaper than a standard"
Previous
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