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Hallmark Hotel The Queen, Chester

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#12 of 45 Hotels in Chester
Certificate of Excellence
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Hallmark Hotel The Queen, Chester
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3,047 Reviews from our TripAdvisor Community

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Showing 3,004: English reviews
Reviewed yesterday NEW

First I got a room very far from reception & main entrance, it was clean and quite nice but hadn't bath so asked to change, reception was fine and moved me to the room with bath. But here we go. Carpet didn't seem clean here, and room seemed outdated....strange smell as well. It was only one night but for the...

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Thank Estella S
Birmingham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Had two nights at this beautiful hotel. Bed, breakfast and dinner. Couldn't fault it. Staff welcoming and friendly, food fabulous, and location just 10 minutes from town centre with railway station across the road. Had amazing stay, would recommend and definitely return. Thank you for a momentous stay.

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Thank juliebeard40
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello juliebeard40 Thank you very much for your review and thank you for choosing to stay with us here at The Hallmark Hotel Chester, The Queen. We are very happy to see you had a Fab stay, and we very much hope to see your return to visit us again. Kindest regards and all the best for the future

York
Reviewed 2 days ago NEW

Large room full of character. Friendly staff and good service received from everyone. Excellent breakfast in the Jubilee Room. Evening meal in the King's Grill was really good. Grounds extensive and also full of character. We did have a 'problem' with our room which was attended to immediately and it was US not THEM but it was all handled with...

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Thank David W
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello David Thank you for your 5 Star review of The Hallmark Hotel Chester, The Queen. Here at The Queen we always go out of our way to make every guests feel at home and will do our up most to ensure everyone gets a pleasurable stay and i am glad to see we did not let you down. Its...

Reviewed 3 days ago NEWvia mobile

After spending lots of time researching Chester hotels this one was recommended by a friend and found a Groupon deal for a Saturday night for £99.. On arrival at check in a person in front was complaining of a bad smell in his room...not a good start. We received a key to our standard double room and tbh I was...

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Thank Millsey13
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Millsey. Thank you very much for taking your time to pass on your comments to other travelers, Here at The Queen we feel all feedback is a useful tool that allows us to constantly monitor and improve our service. I know we have spoken already and you have my contact details if you need to get in touch, i...

High Peak
Reviewed 5 days ago NEW

Had a night away for an anniversary treat. This was a deal which included dinner, bed & breakfast. Very large room and bathroom, quite pleased with what we got. BUT if you go in winter, take a dressinggown or similar, the room had the smallest single radiator, and it was behind the curtains when closed, also no heating in bathrooms,...

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Thank Pauline C
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Pauline Thank you for reviewing your visit with us here at The Hallmark Hotel Chester, The Queen. I am glad you had an enjoyable stay, and had a good dinner with us here. In regards to our hotel - we are blessed to have Chester most grand Victorian hotel that comes with the high ceilings, opulent staircases adorned with...

Reviewed 5 days ago NEW

Had a lovely time,hotel convenient to railway station.Had cream tea on arrival,room lovely.Evening meal excellent,breakfast lots of choice with excellent service.All round a great experience,would certainly recommend hotel to family and friends

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Thank nulcan
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Nulcan Thank you for your review, and thank you for choosing to stay with us here at The Hallmark Hotel Chester, The Queen. We are happy to read that you had a great stay and rated us 5* Stars. I hope we will get to see you again soon. kind Regards

Reviewed 6 days ago NEW

Visited Chester last weekend, and decided to stay here due to the proximity to the station. That is a definite plus point for the hotel. We booked the Hallmark Getaway deal, which got us 20% off our booking and a free meal at the Kings Grill restaurant, part of the same complex as the hotel. Although the meal was nice,...

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Thank AlexPro83
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello AlexPro83 Thank you very much for writing such an in depth and detailed review of you visit to our hotel. I am glad to see you found the bed very comfortable, and the rooms quiet - we have the distinct pleasure of being situated in a great old hotel that comes with all the building features of the Victorian...

Reviewed 6 days ago NEWvia mobile

We returned to The queens for their New Year's Eve gala dinner dance after 4 years absence. Previously we attended for many years with friends. We were concerned for two reasons firstly that due to ownership change the evening would not be to the standard enjoyed in the past and secondly the fact that we as a couple were attending...

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Thank Christine J
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Christine J HAPPY NEW YEAR! i am glad you had a great time with us on NYE 2016/17 - we all had a great time hosting the event and we are so happy to see when our guests have a wonderful Donner and stay with us. I did try my best when allocating tables to ensure that we kept...

Reviewed 1 week ago via mobile

Attended our annual Christmas Party here on Jan 14th. Check in was efficient and staff really helpful on desk. Had a family room as 4 sharing ( 2 double beds) The room was huge and in the older style that gives the hotel it's unique character. The room had everything we required with a large bathroom and lots of space...

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Thank Jan W
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Jan W Thank you very much for choosing to hold your party with us here again, i am very happy to see you had a great stay and that our staff made your stay enjoyable. i do hope very much that you will; return again this coming Christmas! Kind Regards

Middlesbrough, United Kingdom
Reviewed 1 week ago

We stayed 6th&7th of January for the weekend at the Queen hotel Our stay was fantastic the breakfast was very nice and all the staff are polite and courteous especially Sebastian in the restaurant We had an evening meal in the adjoining main restaurant and also again this was of the highest standard. This is a great hotel and i...

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Thank stuart G
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Stuart Thank you for reviewing our hotel and letting other customers what you thought of our splendid hotel. I am overjoyed to see you had a great stay and i will pass on your thanks to Sebastian and his breakfast team and also ensure the rest of our amazing staff hear your kind comments. I very much hope we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $96 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travelers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travelers.
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Questions? Get answers from Hallmark Hotel The Queen, Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Enquire of the hotel as there are several varieties of themed rooms available to suit your stay if that would make a difference for you.”
 of 5 bubbles davidwA3369JT, 2 days ago | Read review
“Upgrade your room to the Kings Quarters. Worth the money.”
 of 5 bubbles RichPaulJones, 1 week ago | Read review
“Kings suite definitely”
 of 5 bubbles collettes484, 1 week ago | Read review
“I imagine all great rooms,we had Jack Dobbs Room 219. If you enjoy Coronation Street this is a bonus.”
 of 5 bubbles Nettycan, 1 week ago | Read review
“Kings rooms, 7 floors, we had Alexander 111 Russian kings floor.”
 of 5 bubbles thomo48, 2 weeks ago | Read review
5 of 5
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