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Hallmark Hotel The Queen, Chester

Expedia.com$85*
View Deal
#13 of 44 Hotels in Chester
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$87*
$85*
Great Deal
$86*
$86*
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Hallmark Hotel The Queen, Chester
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3,315 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEW

Having travelled to Chester by train the location of the hotel was perfect, literally across the road. Our room was situated in the old part of hotel. Very clean and spacious, our only problem was an extremely noisy extractor fan in the bathroom. Excellent staff, all were very friendly and helpful, I would definitely go back to the hotel. Chester...

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Thank Bernadette B
Cheshire, United Kingdom
Reviewed 3 days ago NEW

Stayed for one night for our anniversary been chester before not stayed over night but this was a good choice of hotel very old hotel but we were treated well when we arrived by staff got there to early to book in so they said they would look after cases so we could go out around city when we came...

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Thank stizard2017
Abingdon, United Kingdom
Reviewed 3 days ago NEW

It’s not often one can say a hotel is faultless but The Queen is just that as far as our stay was concerned. We were in a coach party of 53 staying for four nights. On our arrival our luggage was taken straight from the coach by the hotel staff, check-in had been pre-planned and our swipe keys (which worked...

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Thank Martin504077
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Martin504077 Thank you very much for Choosing the Queen hotel. We are ever so happy that you and your group had such an enjoyable visit to our wonderful hotel, it is always a pleasure to know our guests are getting the best possible service and i thank you for sharing this with us and other potential customers. We do...

Preston, United Kingdom
Reviewed 3 days ago NEW

The overall visit wasn't amazing, however the staff were very caring and did everything they could. A few of my fellow guests have allergies and dietary requirements however Bethany and Anthony from the Jubilee restaurant were amazing, no matter how difficult our requests were they were not an issue, These staff were a credit to the hotel and restaurant.

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Helpful?
Thank Laura D
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Laura D I am happy to see our staff have gone the extra mile to meet your needs and requirements. Service is the heartbeat of all hotels and i am glad to see Bethany and Anthony went above and beyond to give you the excellent attention to detail and flexibility our guests have come to expect. We hope to...

Derby, United Kingdom
Reviewed 4 days ago NEWvia mobile

Staff gave me a top floor room, i asked for a quiet room and i thought top floor would be good. How wrong. Only one room away from a lift that clunked everytime it moved. I mean a loud clunk. I got out of bed to shut the fire doors to help stop the noise. Room was ok and bathroom...

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Helpful?
Thank 292andy
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear 292andy Firstly let me thank you for taking the time to review your visit to the hotel, i am sorry to see you did not have the 5 star experience we aim to provide all our guests. i must apologize for the points and criticisms you point out and i assure you i have raised the matter in our...

Newark-on-Trent, United Kingdom
Reviewed 4 days ago NEWvia mobile

This grand old hotel is excellently placed right opposite the station and a short walk from the town centre. Good for business meetings, weddings, or short private stays. It has changed from Best Western to Hallmark since I last visited. Little has changed but the older rooms are being refurbished. Bedrooms are generally quiet, reasonably well-equipped - settee, tv, toiletries...

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Helpful?
Thank John F
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear John F Thank you very much for your review, and thank you for staying with us here at The Queen hotel. I am very glad to see you had a fab stay and i hope that we will get to see you return again soon, as you mention we are undergoing a modernization of our bedrooms so be sure...

Runcorn, United Kingdom
Reviewed 4 days ago NEW

Thank you to everyone at the hotel who made our day so magical we had the best day and all thanks to everyone at the hotel janette, Simon and all the staff thank you for making our wedding and our planning experience an amazing one Mr and Mrs chorlton xx

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Thank hayleypotts7363
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear hayleypotts7363 Thank you very much for choosing to hold your special and magical day with us here at The Queen Hotel. It was an honor and pleasure to have you with us here and we very much hope we will get to see you return again many times over the coming years. All the best for the future and...

Reviewed 5 days ago NEWvia mobile

This hotel is perfectly located by the train station, has brilliant facilities and awesome ornaments and paintings. We went for a wonder around the hotel and loved looking at all the statues and pictures. The gardens were also lovely to walk round. We had a meal at the hotel which was nice and a drink at the bar (a freebie...

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Thank Lisa B
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello there Lisa B Thank you for taking the time to review your stay with us here at the Queen hotel Chester. I am very happy to see you enjoyed the eclectic selection of items we have in the building, they are very popular and all the guests enjoy the history and story's attached to them, my favorite is the...

Mansfield, Notts
Reviewed 5 days ago NEW

From the moment we arrived, we received individual, courteous attention (and a room upgrade). Nothing was too much trouble for the staff on Reception, in the bars and dining room and also the ladies who kept our rooms spotlessly clean. The facilities are great and the food was delicious. I would definitely recommend it and have no hesitation in returning.

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Thank HappytripperOyes
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear HappytripperOyes Thank you very much for reviewing our hotel, i am so happy to see you had a 5 STAR visit - Here at the Queen, our main priority is to ensure every guest gets the best possible experience and i am glad to see we did not let you down. I hope we can get to see you...

A TripAdvisor Member
1 review
Reviewed 5 days ago NEW

Absolutely fantastic weekend in beautiful Chester was topped off with staying at the queen hotel in Chester.beatiful hotel,friendly and helpful staff and fantastic food.will definitely visit again.hotel is situated right outside chester station if you travel by train.ample onsite parking available as well if you drive.hotel is then a short 10min walk in to town.

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Helpful?
Thank A TripAdvisor Member
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello Thank you for taking the time to review our hotel. We are very happy to see you had a great stay and managed to enjoy the hotels location and services. We hope to see you again soon. Kind Regards

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Location: United Kingdom > England > Cheshire > Chester
Price Range: $109 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travelers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travelers.
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Questions? Get answers from Hallmark Hotel The Queen, Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not sure but our room was ok room 1608”
stizard2017, 3 days ago | Read review
“Best rooms personally are the higher floors for the best views.”
514markdavidw, 5 days ago | Read review
“Can't really improve on it already ”
chorltongreg, 6 days ago | Read review
“Room 126 was a lovely room but ask if young children are staying in the room above!”
paulmN652ON, 1 week ago | Read review
“easy accessible from Chester mainline station”
ed1376, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$85* /night
View Deal
Booking.com$86
TripAdvisor$86
Hallmark$87
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*Disclaimer
Prices are for 1 room, 2 adults
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