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Hallmark Chester The Queen, BW Premier Collection

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#12 of 45 Hotels in Chester
Certificate of Excellence
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Hallmark Chester The Queen, BW Premier Collection
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2,839 Reviews from our TripAdvisor Community

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Showing 2,797: English reviews
scunthorpe
Level Contributor
92 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stopped over in Chester after a business trip, hotel is really magnificent, rooms were big and comfortable, slightly dated but you can get over this once you step out into the corridors, and public areas. Service - friendly and attentive staff, really happy to serve you, we didn't eat evening meal but breakfast was lovely and hot. Great location -... More 

Helpful?
Thank Les N
Silloth, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for a couple of nights with a largish group of friends. Knowing it was both central and opposite the station we booked a Kings Suite room as they are both larger and allegedly quieter - being in a separate annexe. Large car park - for which you are charged £10 per night, something that always sets me off... More 

Helpful?
Thank Mikeyorks
Chester, United Kingdom
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We came here for sparkling afternoon tea on a Groupon deal, it was amazing! We had selection of finger sandwiches, freshly baked scones with clotted cream and jam, an assortment of sweet treats and a choice of delicious teas or coffee. The Lady who served us was very efficient, excellent service!

Helpful?
Thank debs026
Stockport, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went for afternoon tea with my wife a wedding anniversary present from our children. Service and attention was excellent we had some laughs with Angela who served us which made it fun and personal.food was plentiful fresh and tasty compliments to the young chef.

Helpful?
Thank John G
Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great hotel location, opposite train station. Lovely old traditional hotel with character. Great service especially breakfast chef who cooks eggs to order, he had great service skills and looked after me

Helpful?
1 Thank PaulWeild
Middlesbrough, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Overnight stay at this hotel was very enjoyable,reception staff were very pleasant and our room was very nice. We were given a voucher for 2 free drinks which we used when we returned from a night out,we didn't eat in but saw meals that other guests or customers were having and they looked very good, the bar staff were friendly... More 

Helpful?
Thank Eric F
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Eric Thank you for your glowing review following your recent stay. It is lovely to hear you thoroughly enjoyed your stay with us. And fantastic to hear your positive comments about our reception team which I have passed on to them. We are extremely proud of our beautiful building and I am so glad you were impressed with the... More 

London, England, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived on sat for 1 night and it was rather busy with a wedding function going on, the concierge greeted us and gave us some advice on dinner options in and out the hotel which was most helpful. We checked in and was given a room on the ground floor no 90 which I did ask to change as being... More 

Helpful?
3 Thank Joe E
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Joe Thank you for taking the time to review your recent stay. I am so glad that Iwan our concierge was most helpful and recommended some places for you to try in the local area. I am sorry that on this occasion we did not have any rooms available to reallocate you. I am glad to hear that reception... More 

Chorley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I travelled with my girlfriend for the night. We had never been to Chester before and this hotel was recommended by a couple of people to us. The stay was good and the hotel was very nice. All staff were friendly and happy to help. The breakfast was good and the room was spotless. I will definitely stay here again... More 

Helpful?
Thank sazjam
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Sazjam I am so glad you thoroughly enjoyed your recent stay with us. It is fantastic to hear your lovely comments about our staff I will be sure to pass them on to all the team here. I would definitely recommend next time you stay with us booking a table in our beautiful rosette award winning Kings Grill and... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I booked in this afternnon for one night, iv asked for a ice bucket with ICE and was told by the bar staff it would be £10....£10 for ICE absaloutley disgusted.I travel with work alot and never have i ever been charged for ICE..

Helpful?
1 Thank cooksohal
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Cooksohal Thank you for your feedback. I will be sure to discuss your opinion at our next heads of department meeting and assess whether we need to alter our procedures or not. I do hope other than this you had a fabulous stay with us. Yours Sincerely, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Chester The Queen, BW Premier Collection

Address: City Road, Chester CH1 3AH, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $113 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Chester The Queen, BW Premier Collection 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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