We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hallmark Chester The Queen, BW Premier Collection

Show Prices
#12 of 45 Hotels in Chester
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hallmark Chester The Queen, BW Premier Collection
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

2,796 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,754: English reviews
Wigan, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Just arrived home from a lovely weekend in Chester with my husband, we had a fantastic time in Chester, this hotel is second to none, the decor, the hospitality and the location is great. We left our case with the hotel this morning on checking out so we could spend the day in Chester without having to wheel it around... More 

Helpful?
Thank B0yley
Southern England
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked requesting a room adjacent to the lift as my wife is disabled but not using a wheelchair and does not need a disabled room. The room allocated was in the Kings building, and just about as far from reception as is possible. It was a Double , not the Twin requested and the A/C was not working on... More 

Helpful?
Thank Soothsayeruk
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Soothsayeruk Thank you for choosing our hotel and thank you for your review. May i wholeheartedly apologize that you experienced some issues during your stay, i do assure you occurrences such as this are exceptionally rare here at the queen. I do hope this would not put you off returning again in the future and please rest assured i... More 

Telford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for a one night stay whilst visiting Chester. The staff were very friendly and welcoming,. The Hotel is still very grand and beautifully appointed. We had dinner in the restaurant and the food was excellent, and nothing was too much trouble for the staff. The room was fabulous and the decor in the hotel reflects the... More 

Helpful?
Thank 574Mike
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear 574Mike Thank you very much for your review and for choosing to stay with us here at the Queen Hotel. We are overjoyed to hear you had a fabulous stay with us, we will always strive to give every guest the best possible experience while staying with us. I do hope to see you visit again soon, Kind Regards More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed for one night on our way back from Wales. We had paid for a room upgrade. The room was large. The hotel is well located but note that parking is extra (in the train station car park or on the road - metered). It is an old Victorian hotel brought back to life. Lovely. On... More 

Helpful?
Thank travellerfortwo
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear travellerfortwo Thank you for your Review and for choosing the Queen Hotel. I am very glad to see you enjoyed your stay and the service you received while visiting, i will be sure to make our team aware of your kind words. We very much hope you will choose to stay at the Queen Hotel again soon. Sincerely and... More 

Southport, United Kingdom
Level Contributor
155 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The staff at this hotel are friendly and welcoming. After a difficult day it was calming to arrive here to their friendly and professional reception, interesting decoration and happy atmosphere. The family room was great - clean, spacious and had good wifi connection. The hotel is in a great location by the station and an easy walk into Chester. Only... More 

Helpful?
Thank Ali1234567890
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Ali1234567890 Thank you for choosing to stay at The Queen Hotel with your family on your recent visit to Chester. I am very pleased to read you enjoyed our family rooms and location, i fully appreciate your comments on our breakfast pricing and will review this on our next price changes. We do hope to see you return again... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here from 21-08-16 until 23-08-16. Lovely hotel, opposite the train station ( never heard any trains ). We were in room 144, very comfortable and cleanses, there was tea / coffee in the rooms. We had half board, the breakfast was anything from cereal to full english, there was also specials at extra cost. We ate in the... More 

Helpful?
Thank pat s
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear pat s Thank you for your review, and thank you for choosing the Queen Hotel. It is wonderful to see that you enjoyed our hotel, amenities, and food and beverage offerings. thank you for taking the time to review our hotel and i very much hope you can return to Chester soon and visit us here at the queen... More 

grimsby
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Always stay at Queens - fab central location easy access to shops etc - rooms lovely - staff very helpful and friendly - made to feel welcome - awesome breakfast. Will always use this hotel As good value for money- great parking and great location

Helpful?
Thank Cleegirl123
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Cleegirl123 Thank you very much for choosing the Queen Hotel, I am overjoyed to see you enjoyed your visit. We will always go out of our way to ensure that our guests enjoy every aspect of their stay and i am glad to read you have been before and plan to return! Sincerely More 

Raglan, null, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was the third time we had stayed and it did not disappoint. The rooms are lovely and clean with lots of space. Breakfast is always good and we've been able to sit together as a large group without any problems. I haven't eaten in the restaurant for lunch or dinner.

Helpful?
Thank Janine G
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear Janine G Thank you for staying with us here at the Queen, and thank you for your review. I am glad to see our breakfast manager Sebastian accommodated your large group at breakfast, when something is important to our guests it is important to us. We look forward to your return Kindest Regards More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This large hotel is beautifully appointed. And that's it with the positives. I'd specifically chosen this hotel for its proximity to the railway station, as my companion has difficulty walking, pending knee surgery. On arrival, after a long train journey on a hot day, I was told that I had been "upgraded" to a room in the King extension. (The... More 

Helpful?
Thank TheMcGann
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear TheMcGann Firstly may i apologize for Upgrading you to our Superior rooms and new bedroom block - although i have never had a complaint regarding this before i can fully understand your reason for being upset at this. i do apologize for the mix up with your room service, most of our gusts order room service through the room... More 

Rhondda Cynon Taf, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel for 3 nights on a coach trip, on arrival we were served complimentary coffee or tea a really nice touch, room excellent although no aircon and it was very warm at night,breakfast all you could wish for and if ou didn't want a full cooked one then you could have a freshly cooked omelette,Very comfortable bar... More 

Helpful?
Thank PenrhysRhondda
queendeputy, Manager at Hallmark Chester The Queen, BW Premier Collection, responded to this review

Dear PenrhysRhondda Thank you for your comments regarding your visit, all of our new kings building has Air Conditioning - but as you rightly mention our Victorian building that has all of the period features and old world feel does not have air conditioning - this is due to our hotel being a beautiful listed hotel built in 1861. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

738 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (737)
Viewed
Room/Suite (132)
Viewed
Hotel & Grounds (172)
Viewed
Dining (35)
Viewed
View from Room (10)
Viewed
Bathroom (37)
Viewed
Business Center/Function Rooms (11)
Viewed
Other (340)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Hotel & Grounds (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Chester hotels
0.7 mi away
Crowne Plaza Chester
Crowne Plaza Chester
#11 of 45 in Chester
4.0 of 5 stars 1,356 reviews
0.2 mi away
Premier Inn Chester City Centre Hotel
0.5 mi away
The Chester Grosvenor
The Chester Grosvenor
#4 of 45 in Chester
4.5 of 5 stars 1,730 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Doubletree by Hilton Chester
0.9 mi away
Abode Chester
Abode Chester
#16 of 45 in Chester
4.0 of 5 stars 1,786 reviews
5.6 mi away
Grosvenor Pulford Hotel & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Chester The Queen, BW Premier Collection

Address: City Road, Chester CH1 3AH, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $113 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Chester The Queen, BW Premier Collection 4*
Number of rooms: 218
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Expedia, Hotwire, Odigeo, Priceline, Hotels.com, Agoda, Travelocity and DerbySoft Ltd Shanghai HQ so you can book your Hallmark Chester The Queen, BW Premier Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay