We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

BW Premier Hallmark Chester The Queen

Show Prices
#12 of 45 Hotels in Chester
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
BW Premier Hallmark Chester The Queen
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,986 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,943: English reviews
Blackpool, United Kingdom
Reviewed yesterday NEW

The hotel is ideally situated directly facing the railway station which is just outside the city centre but within easy walking distance. We were upgraded to a Kings quarters room which was clean and comfortable and the modern bathroom included a separate shower. Beds were comfortable and the gardens well kept. Had a meal in the bar area which was...

 Report
Helpful?
Thank 158David1607
Gloucester, United Kingdom
Reviewed yesterday NEW

Highly recommend this hotel for service and comfort. Helpful and polite staff and very comfortable rooms. Would definitely recommend to friends. We stayed for 2 nights for a rest and to see Chester. The hotel's location is perfect for a short walk into town. Extremely good Thai and Pub restaurants nearby if one didn't want to eat at the hotel....

 Report
Helpful?
Thank janrW7977DC
South Wales, United Kingdom
Reviewed 2 days ago NEW

Victorian hotel desperately hanging on to its 4 star rating. Badly needs makeover! Room ok. No double glazing! Very small. Reception ok. Bar expensive! Food inedible! We were on a weekend package with first night dinner. I appreciate it was down to a price but the quality was appalling! Waitresses were unhelpful and rude! Breakfast ok. Overall poor. Don't go...

 Report
Helpful?
Thank Gwgw73
Preston, United Kingdom
Reviewed 2 days ago NEW

Ive stayed at the kings quarters before which was modern, clean and comfortable. For this stay I was in the older part of the hotel which I expected to have lots of character. The room was very spacious but rather basic and dull. Bathroom could have been cleaner and the room was unbearably hot during the night even though he...

 Report
Helpful?
Thank M N
uk
Reviewed 2 days ago NEW

We had a Groupon deal for a Saturday stopover which included breakfast. The hotel was very big , busy and noisy especially in the bar areas at night. We drank and eat in the bar at night which was a bit expensive.....really we should have crossed the road to the Crier Pub and ate and drank there...it looked quite good...

 Report
Helpful?
Thank breedon
London, United Kingdom
Reviewed 3 days ago NEW

 Report
Helpful?
Thank michaelwY1592MB
Hitchin, United Kingdom
Reviewed 4 days ago NEW

We had rooms on the second floor over looking the station, beautiful big room, comfortable bed. For the time we actually spent in the room very comfortable and quiet. Lounges ok. Shower was a bit slow and could be a bit warmer but for the amount. Breakfast good did not eat any other meals in hotel. Reception staff always helpful...

 Report
Helpful?
1Thank GMShillington
Leeds, United Kingdom
Reviewed 4 days ago NEW

Thoroughly enjoyed our nights stay in great comfort and the room was spotless. The Christmas party was so good, don't get allowed spirits on the all inclusive until after 10pm but there was plenty of wine, beer and bucks fizz available if you drink them. Staff were very, very good. Only downside was young people at other tables dancing on...

 Report
Helpful?
Thank carol p
Derby, United Kingdom
Reviewed 5 days ago NEW

This hotel left me feeling confused, it is a beautiful building, fantastic size rooms and has the potential to be an amazing hotel. It's location is brilliant right opposite the train station,ample parking (extra charge). Walking distance to bars and the town centre. It was just ugh, we stayed in an Queen suite, this room was a little dated but...

 Report
Helpful?
1Thank Kate F
Cheshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

The lobby reception area and corridors reek of cigarette smoke. On arrival to our Company festive party event we were led to a very dark room crammed with tables. The first course was revolting. Supposedly a fish cake it was a soggy tasteless pink mush. The carvery was acceptable the vegetables in particular were well cooked and plentiful. I was...

 Report
Helpful?
1Thank Doraexplorah
Questions? Get answers from hotel staff and past guests. Ask a question

828 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (827)
Viewed
Hotel & Grounds (188)
Viewed
Dining (43)
Viewed
Room/Suite (142)
Viewed
Bathroom (40)
Viewed
View from Room (11)
Viewed
Business Center/Function Rooms (11)
Viewed
Other (392)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Hotel & Grounds (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Chester hotels
0.7 mi away
Crowne Plaza Chester
Crowne Plaza Chester
#11 of 45 in Chester
1,471 reviews
0.5 mi away
The Chester Grosvenor
The Chester Grosvenor
#4 of 45 in Chester
1,875 reviews
5.6 mi away
Grosvenor Pulford Hotel & Spa
Show Prices
Show Prices
Show Prices
1.3 mi away
Doubletree by Hilton Chester
0.5 mi away
Premier Inn Chester City Centre Hotel
0.9 mi away
Abode Chester
Abode Chester
#18 of 45 in Chester
1,863 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about BW Premier Hallmark Chester The Queen

Address: City Road, Chester CH1 3AH, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $106 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BW Premier Hallmark Chester The Queen 4*
Number of rooms: 218
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Travelocity, Hotels.com, Odigeo and Priceline so you can book your BW Premier Hallmark Chester The Queen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from BW Premier Hallmark Chester The Queen staff and other travelers.
26 questions
Ask a question

See all questions (26)

Questions? Get answers from BW Premier Hallmark Chester The Queen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't accept a shoebox.”
 of 5 bubbles Gwgw73, 2 days ago | Read review
“I prefer the modern kings rooms.”
 of 5 bubbles MN654, 2 days ago | Read review
“All the rooms were excellent so any room is a good choice.”
 of 5 bubbles fredbearblue, 3 weeks ago | Read review
“Upgrade to deluxe room but standard is fine”
 of 5 bubbles shauno272, 3 weeks ago | Read review
“Check the water pressure”
 of 5 bubbles 16peter16, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay