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The Chester Grosvenor

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Eastgate, Chester CH1 1LT England
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Panoramas (18)
Dining (197)

About

#5 of 48 hotels in Chester
Location
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Service
Value
Travelers' Choice
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Parking
Wifi
Sauna
Restaurant
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Facial treatments
Full body massage
Salon
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English
3,685Reviews55Q+A100Room tips
Traveler rating
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Popular mentions
JonnyRyan wrote a review Nov 2020
Darlington, United Kingdom30 contributions12 helpful votes
Stayed here for just the one night, lovely room, very good meal in the restaurant with a glass of champagne included. Superb service and staff, incredible breakfast, we’d definitely stay again when next in the area.
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Date of stay: October 2020Trip type: Traveled as a couple
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Edward_Lawton wrote a review Nov 2020
Wrea Green, United Kingdom2,912 contributions422 helpful votes
+1
Great hotel and staff !!!! The food in the brassiere was superb !! My only complaint is the deluxe suite had two single beds pushed together !!! Definitely will be returning after the madness. Keep safe everyone and keep up the great work.
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Date of stay: November 2020Trip type: Traveled solo
1 Helpful vote
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tidgipud wrote a review Oct 2020
UK93 contributions33 helpful votes
WOW .. my hubby booked this a surprise stay as our holiday for my 50th abroad had been cancelled due to the Covid 19 issue. He knew I loved Chester and a couple of years ago we walked past this hotel in awe of its splendour and class. It lived up to its reputation .. might fine. We stayed in the Prince William Suite and how lovely it was. The food in the La Brasserie is amazing, the menu, the waiters, the attention to detail was faultless. If you upgrade to the cooked breakfast then you have a heavenly choice. We had full English the first morn, then my hubby had cheese omelette and I had smoked salmon, crumpet and scrambled eggs the following day! To die for .. amazing. We always say.. would we stay here again??? and this time OMG yes.. we may be making this my Birthday tradition xx
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Date of stay: October 2020
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Response from The Chester Grosvenor, Guest Services / Front Office at The Chester Grosvenor
Responded Oct 25, 2020
Dear tidgipud, Thank you very much for taking the time to share your review following your recent stay at The Chester Grosvenor. We genuinely value and appreciate your feedback, we are all so very happy that you enjoyed your stay for your most special birthday celebration. The ‘Prince William Suite’ is a beautiful deluxe suite, it really is one of the gems in our portfolio of glorious rooms. Our La Brasserie team pride themselves on delivering the very highest levels of service to our guests and to anticipate their every need. To hear we have achieved this is so rewarding, and I will have pleasure in sharing your comments with our La Brasserie kitchen and front of house team. We are delighted to hear that you will return, we can’t wait to welcome you back! With our very best wishes and thanks Guest Relations
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Minmar_10 wrote a review Oct 2020
Meliden, United Kingdom404 contributions63 helpful votes
The Chester Grosvenor Hotel Hotel 20 yd • Chester 7 minutes ago Over-priced and taking the piss! Nothing special about it any more. Double room £274 for a night and full breakfast £9.50 extra per person on top. Aftrrnoon tea at £49 per person daylight robbery...8 finger sandwiches, four pastries, four scones, 2 glasses of champagne...to share between two for £98. Don't be ripped off...steer clear.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from The Chester Grosvenor, Guest Services / Front Office at The Chester Grosvenor
Responded Oct 25, 2020
Dear Minmar_10, Such a shame that you did not enjoy your experience at The Chester Grosvenor for overnight stay and afternoon tea. Our portfolio of 79 bedrooms are all individually decorated, they have lots of character and are in keeping with our beautiful grade 11 listed building which dates back to 1865. I am so sorry to hear that you did not find this special. Our inclusive delicious Continental breakfast is included in the rate and is currently offered as a hamper served to the room, if you choose to enjoy our sumptuous full English breakfast there is indeed a supplement of £9.50 per person and is served in our La Brasserie restaurant. Our Indulgent Afternoon Tea at £47.50 per person includes delightfully made finger sandwiches, homemade fruit and plain scones, delicate French pastries and a glass of Taittinger Champagne, additional portions are always available on request. Yours sincerely Guest Relations
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NorthWalesTraveller wrote a review Oct 2020
Holywell, North Wales51 contributions69 helpful votes
I have stayed at the Grosvenor plenty of times and I regularly go there for cocktails. I planned a visit on 18th September and on that day, unfortunately there was an issue, which rather spoilt my visit. I wrote a letter to the manager, in an attempt to try and avoid the same issue the next time I decided to visit. That letter was posted on 21st September and sadly, I am still waiting for a reply, I know they are busy but even an acknowledgement of receipt of my letter would have been nice. I have loved the Grosvenor for years, I love the decor, the history and the food and drink and although it is expensive, I am happy to pay for quality. There are plenty of places in Chester that are cheaper than the Grosvenor and you would think that in these troublesome times, with the pandemic, that this hotel would be keen to keep it's loyal customers, after all....once Covid has finished its wrecking spree, there may not be any customers left to keep the place going at all. It may be that they have taken their eye off the ball and things are not up to their usual standards at the moment, and unfortunately, perhaps my love affair with the Grosvenor is about to end.
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Date of stay: September 2020
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Response from The Chester Grosvenor, Guest Services / Front Office at The Chester Grosvenor
Responded Oct 15, 2020
Dear NorthWalesTraveller, Thank you for taking the time to review your planned visit to The Chester Grosvenor on the 18th September. I am saddened to hear that there was an issue that spoilt your experience. We have most definitely not taken our eye off the ball; our customer loyalty is of great importance to us. I am keen to investigate your feedback as we do with all reviews. A thorough search of the mail records has found that your letter has not been received. I would be really grateful if you could advise the content of your letter in an email to guestrelations@chestergrosvenor.com, this will allow me to share with our General Manager and more importantly to review and resolve at the earliest convenience. We do hope that your love affair with The Grosvenor is not coming to an end and I look forward to hearing from you Guest Relations
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PRICE RANGE
$179 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chester grosvenor hotel chester, the hotel chester
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
80
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Frequently Asked Questions about The Chester Grosvenor
Which popular attractions are close to The Chester Grosvenor?
Nearby attractions include Escapism Chester (0.3 miles), Breakout Chester (0.2 miles), and Grosvenor Park Open Air Theatre (0.2 miles).
What are some of the property amenities at The Chester Grosvenor?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Chester Grosvenor?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chester Grosvenor?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at The Chester Grosvenor?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Chester Grosvenor?
Conveniently located restaurants include Bean and Cole, Atina Kitchen, and Marmalade.
Are there opportunities to exercise at The Chester Grosvenor?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Chester Grosvenor located near the city center?
Yes, it is 0.3 miles away from the center of Chester.
Are any cleaning services offered at The Chester Grosvenor?
Yes, dry cleaning and laundry service are offered to guests.
Does The Chester Grosvenor offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Chester Grosvenor?
Many travelers enjoy visiting Chester Cathedral (0.1 miles), Chester City Walls (0.5 miles), and Eastgate & Eastgate Clock (0.03 miles).