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The Chester Grosvenor

Expedia.com$209*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Chester Grosvenor
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2,048 Reviews from our TripAdvisor Community

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Showing 2,023: English reviews
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liverpool
Reviewed yesterday NEWvia mobile

I received a voucher for a spa experience that included afternoon tea so I booked another for my friend for her birthday so we could go together. When I called and booked, staff were very helpful and booked our treatments in to start at 10am. We were asked to arrive about 20 mins early to get settled. We arrived a...

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Helpful?
Thank DMYLiverpool
Warrington, United Kingdom
Reviewed 2 days ago NEWvia mobile

Really good hotel in a great location! The service can be hit and miss at times, especially on a Saturday night and Sunday morning. The same can be said the food, it's fantastic at times, but sometimes it's just not quite as good. We have stayed a number of times in a range of the rooms, from standard double rooms,...

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Helpful?
Thank Ash_397156
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Ash_397156 We warmly appreciate the time spent by our guests in reviewing their experience, and feedback is of huge value in helping us to identify those areas of the hotel where our performance can be improved. I'm delighted that you have returned to The Chester Grosvenor on so many occasions, and thank you for your loyalty to this very...

San Francisco
Reviewed 3 days ago NEW

We pulled up outside the hotel and the valet took our bags and parked the car. As we were early our room wasn't ready but they took my phone number and said they would call as soon as it was. (It was then ready an hour before the actual check in time.)This hotel is in a great location, on the...

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Helpful?
Thank Fiona A
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Fiona A Thank you for such a lovely review, and it does sound like you enjoyed the positive experience that we strive to achieve for every guest. The rooms at the front of the hotel do offer a superb view over vibrant Eastgate Street, right in the very heart of our bustling city centre. I'm delighted that you were...

Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

A very pleasant stay at this luxury hotel. The Arkle bar for the pre-booked afternoon tea was excellent with very attentive service. The management requests/requires mobiles to be on silent and calls to be taken outside the room which is fine, but then rather spoils the idea by playing mindless piped musak the whole time. Excellent, well appointed room with...

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Helpful?
Thank Simon P
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Simon P Thank you for your review, and I'm delighted to know that your stay with us was such an enjoyable one. Traditional afternoon tea is one of our most sought after experiences and The Arkle Bar and Lounge is a popular venue in Chester for its elegance and relaxing ambience, I'm pleased that you had a pleasant afternoon...

Isle of Man, United Kingdom
Reviewed 6 days ago NEW

I have always wanted to stay at the Grosvenor and I was not disappointed. The room was very comfortable and service was wonderful. The continental breakfast was very good. I will definitely stay at the hotel again as long as I can get it at a reduced rate and I would recommend it to anyone.

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Helpful?
Thank Siobhan M
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Siobhan M It's lovely to know that we achieved your expectations and hopefully surpassed them! The Chester Grosvenor is a very special hotel with a unique place in the heart and history of this wonderful city. I'm glad to hear that you will be staying with us again, special offers are available throughout the year, just keep an eye...

Warrington
Reviewed 6 days ago NEW

As expected, everything was perfect from the moment we arrived to check out two days later. Our room was comfortable and spacious, breakfasts were lovely with plenty of choices, and the Arkle bar (and cocktails) were well worth the visit! Nothing was too much trouble. Thank you to The Grosvenor.

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Helpful?
Thank pugwashahoy
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear pugwashahoy Thank you for such kind feedback, and I'm delighted that your stay with us at The Chester Grosvenor fulfilled your expectations so well! To describe your experience as perfect from beginning to end is a huge compliment to our team and your thanks are sincerely appreciated by us all. I hope we'll have the pleasure of welcoming you...

Chester, England, United Kingdom
Reviewed 1 week ago via mobile

Booked for a Sunday evening package and we were not disappointed. Met by the concierge who helped with the luggage, check in was a breeze and we had a lovely upgrade room and a cake! Used the spa facilities which were very relaxing and had fantastic dinner and breakfast in the brasserie. Superb service throughout and we had a great...

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1Thank Geoff F
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Geoff F I'm very pleased that you chose to celebrate your wife's birthday here at The Chester Grosvenor, and that you enjoyed your experience so much. Chester has a great deal to offer for a leisurely weekend treat, and I'm delighted that our team looked after you both so well. Our Sunday offers are very popular, and are such...

Cirencester, United Kingdom
Reviewed 1 week ago

We stayed here in March just for two nights From the moment we arrived we felt very special. We were met by the hotel staff who took our luggage from the car, then parked it for us. We were then escorted into the hotel where we were offered seats whilst we checked in. All the staff were so attentive whether...

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Helpful?
Thank 21geraldineJ
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear 21geraldine Many thanks for your lovely review, I'm pleased that you received such a warm welcome from the team and that the arrival experience got your stay off to a great start. The rooms at the front of the hotel offer a superb view over vibrant Eastgate Street, however I'm only sorry that you were disturbed by thoughtless high...

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

I recently had afternoon tea here with my friends and was thrilled with our experience from start to finish. Sandwiches and cakes were so fresh and tasty with a glass of bubbly to wash it all down! Staff were so inviting and helpful. The Chester Grosvenor has a wonderful reputation and deserves it. Keep up the hard work.

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Helpful?
Thank Surridgeating
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Surridgeating Thank you for such a lovely afternoon tea review! This really is one of our most sought after experiences and we're always delighted to know how much it's enjoyed. The Chester Grosvenor has been serving traditional afternoon tea for well over 100 years and it's as popular today as when it was first introduced. We know that great...

Wirral, United Kingdom
Reviewed 2 weeks ago

Stayed here recently to celebrate wedding anniversary. Arriving at the hotel from the car park entrance we were greeted by concierge who took our bag and led us to reception. After checking in we were taken to our room which was a junior suite and was absolutely beautiful. There was a lovely note with a cake wishing us a happy...

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Helpful?
Thank mollyu2014
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear mollyu2014 I'm delighted that you chose The Chester Grosvenor to celebrate your wedding anniversary, and that we helped to create a lovely memory for you both. This charming hotel has long been a flagship of style and elegance in a stunning location within the city centre, and is the perfect place for a special occasion. I particularly appreciate kind...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Location: United Kingdom > England > Cheshire > Chester
Price Range: $184 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travelers have asked, with answers from The Chester Grosvenor staff and other travelers.
24 questions
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Questions? Get answers from The Chester Grosvenor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid rooms overlooking the street”
21geraldineJ, 1 week ago | Read review
“Excellent Hotel”
863owenr, 2 weeks ago | Read review
“Higher floor, overlooking the interior seem quietest”
patrickn775, 2 weeks ago | Read review
“Rooms facing into the courtyard would be quieter that street facing ones I would imagine.”
ianpostie, 3 weeks ago | Read review
“Book direct for a better deal once you have stayed there.”
698sharonw, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$209* /night
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Hotels.com$215
Orbitz.com$209
Booking.com$215
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*Disclaimer
Prices are for 1 room, 2 adults
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