I booked the Friday deal which was D, B&B for my partners Xmas present and we use it yesterday, it cost £249 (including £30pp dinner allowance) We stayed last night. The setting is lovely, staff well trained and very attentive. All polite and helpful and were perfect with recommending things and serving drinks etc. I could not fault the service and would give this 5*! The room (suite 12) was initially very impressive, a beautiful copper bath in the bedroom with a beautiful view out over the cathedral and church. Bed linen lovely. At a closer look the ‘sofa’ at the bottom of the bed was very cheap and really shaky, I wouldn’t have dared sit on it incase it collapsed it was that bad, all of the furniture (tables and wardrobes) looked quite cheap and poor quality. It was a struggle to find somewhere to plug the kettle in to make a tea in the morning and there was no dressing table area at all. No place with a mirror above a table and a plug so doing hair/ make up was a challenge as you could either use bathroom mirror which was lit or near a plug but there was no mirror. They should have thought about this more. The bed was very comfortable! The skirting boards in the bedroom were dirty, very dusty. But that’s just nitpicking really, didn’t affect me, I just noticed it and would have expected it to be clean. The cocktails in the bar were nice, service excellent and the feel of the place was high end, they were £12 each so I guess you get what you pay for. The £30pp allowance didn’t cover our meal (we had to pay £25 extra towards it plus wine). We had starter and main each and one dessert between us. I had the chicken stuffed with ricotta and spinach. It was average. Carrots very undercooked. It was just chicken, carrots and beans. No potatoes (my partner gave me a few of his) The cheese sauce was disappointing. Seemed like it was made with milk, cornflour and a small amount of cheap mild cheddar. I literally made better myself for a week night tea. Presentation was very simple, like you would expect at home, chicken in middle with carrots one side and beans the other. There was nothing wrong with it, it was just very expensive for average food I could cook and present better at home. My partner had steak, that was £38 and included, steak, fries, tomato and mushroom. The actual steak was cooked perfectly how he requested (rare) and well rested. But it was very small. The other things on the plate were all ok, average. The wine was delicious and reasonably priced. Breakfast was back in the restaurant. Again average. Bacon delicious but underdone, home made sausage was dry and didn’t taste of much. Pea shoots plonked on top of egg which was a little strange. Black pudding was almost raw. Egg cooked perfectly. All in all, the sonnet bar for a nice cocktail was great, the room was initially impressive but not that practical and the food did not live up to expectations, the restaurant was nice looking. It felt a little style over substance really. All the staff were excellent which I was surprised about because I’d looked at some reviews before I went and the service had been slated. They have definitely sorted this out. I doubt we will go back, but if we do we will find somewhere else to eat! …
A lovely hotel in a historic part of Ely. The staff were very friendly and attentive. The condition of the hotel is excellent considering we are still post Covid. Our evening meal in the restaurant was excellent and the breakfast was very well cooked and tasty. We would recommend the hotel as an ideal getaway. Would return too.
Lovely room (especially the bath!), perfect location in the centre of Ely , wonderful food, superb cocktail bar (lovely ambience and great cocktails) and really friendly and helpful staff. A perfect location for a special night away. It’s not a cheap hotel but it’s quality. Will be back.
Today, my friend, Michele (wheelchair user) and I visited the restaurant here for just the second time. Our previous visit was on 7th February and was such a treat. This time our waitress, Ruby, not only remembered us, but remembered that I have an egg allergy. This was especially useful, since I ordered the minestrone soup, which was not brought to me. Egg pasta within the soup would not have been good for me. The golden vegetable soup was excellent and beautifully presented. We had a delicious apple juice with added sparkling water to drink, plus a jug of cold tap water. We had two courses again and I did not find the price exorbitant, and the service was top notch. All in all, I would recommend this restaurant not only for its superb food, but also for its thoughtful, attentive and friendly service. Well done everyone, but especially Ruby!…
Hello, starters of mackerel pate and chicken liver pate cold out of the fridge, not allowed to reach room temperature, knocks taste on the head. 8 oz rib eye smallest steak seen in a long time, if that started out as an 8oz steak either was full of water or someone’s scales need throwing. However guys in the bar good value and know their cocktails, real improvement there.
A very warm welcome from the lovely lady on reception. Beautiful room with amazing view of the church and cathedral. The bath was amazing I could have stayed in it all night. Limited menu in the restaurant for dinner but the food we had was fine. Breakfast was lovely good produce and well cooked poached eggs were spot on. Staff friendly and attentive. Visit to the cathedral with tours of the towers is a must.
The welcome is warm and the staff are very good. The sign on our bedroom door called it a suite but in reality it is just a nice spacious room which is light & airy with a stunning view of the majestic Ely cathedral . The bed is very comfortable and the bathroom OK except for the ludicrously shallow hand basin. However, the restaurant is a real disappointment. Both the starters of mackerel pate and celery soup were fine. The main courses were the big let down - it was as though it was the chef's night off and dishes had been prepared in advance. They just lacked a chef's finesse. The chicken cacciatore had very little sauce and what there was was cooked out. However, the chicken was tasty and the pasta base tender. The cod fish of the day consisted of a bed of couscous with two small cod fillets, skin side up, on top. Which should have been good but I always thought it was a golden rule of the kitchen that if you are serving cod skin side up then the skin must be crispy. This was soggy & unpleasant. And the wine list is overpriced with hardly anything under £30 yet the overall menu doesn't warrant spending heavily on wine. Our £35 bottle was a wine that had been shipped in bulk & bottled in UK. Breakfast was another disappointment. The sausage skin was almost impenetrable, the bacon tough and the tomato dried up. It was as though the food had been allowed to slow cook for far too long. We would happily stay at the Poets House again but definitely would chose to eat out next time.…
The highlight for us was the young and energetic staff, all of whom were delightful. We were greeted warmly by Reception who checked us into our room early and directed us to the nearby offsite parking once our luggage was unpacked. The bar in the lounge serves snacks all day so we had a freshly made seafood sandwich as a late lunch. Our two-night package included dinner the first night. My filet steak was excellent. Room 7 was a large, light and airy bedroom with all we needed. The Poets House hotel is only a few minutes’ walk from the cathedral and the centre of Ely. We enjoyed our visit and will return.
Pre-Christmas lunch with extended family. Lovely atmosphere in the bar upon arrival, and a good sized private room for lunch for a party of 18. Lovely food and good service. Also good decor and gardens, perfect for photographs. Recommended.
We called in on the off chance of getting a table as we found ourselves in the area. We were offered both the bar and restaurant menus. We chose the restaurant. It did not disappoint but o have a feeling the bar would have been equally good. The food was absolutely delicious and the staff couldn’t have been more attentive. The choice of food on the set menu was really good - it was difficult to choose! Quality and value was excellent. As we were doing dry January we chose mocktails which were a rival to any alcoholic version. What an absolute gem! We will be back and hopefully soon.
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