My wife and I stayed here for one night this week, having dinner and breakfast. The accommodation, meals and staff were excellent. As the weather was so good we had drinks in the garden which was a bonus. We wanted to visit the Cathedral and the Hotel was ideally positioned, only a short walk away. We had a thoroughly enjoyable stay and would not hesitate to return.
The best place for coffee in Eky - especially when sitting in the garden - and for about the same price as a chain coffee shop. I am staggered more people don't use it. But I also ate there last weekend and the food - again had in the garden on a lovely evening - was very good indeed, and I have eaten around the world. The sea bass on a bed of crushed potatoes and samphire was amazing, and the rest really good. Recommended.
Sorry to say we had a disappointing afternoon tea here today. The venue was nice and the staff pleasant, but the tea itself was really not good. We had been very much looking forward to it and been for a long walk to make sure we appreciated it. However, it was a paltry offering for the price, more of an afternoon tea tasting menu with bite size portions. The sandwiches were dry and the fillings uninspiring. We suspected they had been pre-prepared earlier in the day, since we had booked for a specific time. There was a function going on while we were there, so perhaps pre-preparing our food had eased pressure on staff. The scones were tiny, hard and crunchy, more like rock cakes. The cakes were ok but very small, one bite and they were gone! I've had much better afternoon teas elsewhere for the same price and much better quality. All a little disappointing I'm afraid. …
The superior room was excellent but dinner was disappointing. I complained and had my wife’s dinner cost refunded. The hot food at breakfast was hot but the continental breakfast was spartan to say the least. The first pot of coffee was lukewarm too.Staff were friendly overall.
My friend and I visited the hotel for afternoon tea. It was a birthday treat. We thoroughly enjoyed our visit. The staff were very attentive, food excellent and delicious. We would certainly recommend it to our friends and family. One small comment (not a complaint) we were seated in the bar area with low tables. It would have been more comfortable sitting in the dining area with upright chairs. Apart from that it was a delightful afternoon. Thank you.
from the moment we contacted the hotel for our prospective stay for our daughters 21st, the staff were attentive and responsive to our requirements and made us feel special. you do all the research and weigh the pros and cons that you can for such an important stay, and pray a little. I needn't have worried. The team, from top to bottom, were amazing in organising our requests and beyond. As you can tell I cannot recommend Poets House Hotel and Restaurant enough. On our next visit to Ely, this is where we will be staying. A BIG THANK YOU TO ALL.
Came for afternoon tea. The food was excellent and the ambience was very friendly. A special mention to the professionalism and excellent service provided by Sofia who despite a rather brusque and demanding customer next to us kept her composure and served well and diligently. Well done. Will be back
First off, a great welcome with orientation, incredibly professional, polite and attention to detail was appreciated. Room is huge, large shower in bathroom as well as the freestanding tub in bedroom. The ‘room’ was actually 2 rooms and a hallway with door separating them. Large bathroom, hallway with cupboard and large separate bedroom. All of the details taken care of with thoughtful furnishings. Beautiful and tasteful conversion of this stunning building. Sleep quality 10/10 Staff also extended checkout for us by 1 hour as a courtesy. Staff in general incredibly friendly wishing us good morning, wait staff were professional and lovely too! Breakfast: nice selection of cereals, dried fruit, yogurt, juices and pastries as well as a large a la carte menu to choose from. Really enjoyed it all and will definitely be back!…
Despite some poor reviews, thought I'd give it a try for lunch ( main meal). Very nice, well furnished dining room, clean and tidy. I was served by Andreea (sic), who was great throughout, so thanks to her. I had the seabass, which, although not a big plateful, was tasty and well cooked. Followed it with sticky toffee pudding, also good. Personally, I can't do big meals, so it all suited me fine, but I suppose some other diners might feel a little short changed value-wise. Not cheap, but not outrageous either considering the obvious overheads a venue like this must have. Despite not a huge choice on the menu, there should be something to suit most diners. Me, I enjoyed the whole thing!
Just experienced a Poets House cream tea – outstanding! It consisted of a selection of extremely fresh sandwiches with various fillings and numerous cakes including simply the freshest scones I have ever tasted. Apparently, they bake them on site so, compliments to the chef. Book in advance as it gets busy (I’m not surprised), when the weather improves, I would take advantage of the beautiful garden and extensive outside seating. It really was an outstanding birthday treat. The staff were attentive but not intrusive and the lounge area is extremely comfortable. It is the best Hotel in Ely, ideally situated in the centre with easy access to the Cathedral, Town Centre, Oliver Cromwells house and the river. It is run by a professional team who clearly care about their guests and enjoy their jobs – thank you for an outstanding experience that was far superior, but not pretentiously so, to a similar cream tea experience in County Hall, London in December. You won’t be disappointed, it was a lovely way to spend an afternoon and we ate (almost) everything!…