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Poets House Hotel and Restaurant

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St Marys Street, Ely CB7 4EY England
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Traveler (354)
Room & Suite (180)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 02/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Poets House Hotel and Restaurant
Updated 02/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 4 in Ely
Location
4.8
Cleanliness
4.8
Service
4.4
Value
4.1
Travelers' Choice
Located in the heart of Ely’s historic city centre, Poets House commands superb views of the magnificent Cathedral, and having undergone a sensitive, design-led transformation is set to become one of the city’s premier Hotel, Restaurant and Event destinations.You can enjoy breakfast, lunch or dinner in The Dining Room, an elegant space where you’ll enjoy the perfect combination of a warm and friendly welcome, top-class service and traditional dishes served with a twist. Alternatively, The Study, overlooking the tranquil courtyard garden, is the perfect venue in which to enjoy an expertly-mixed cocktail, an informal platter, or an indulgent afternoon tea. If you want to stay over, each of our 21 guest-rooms consists of a spacious suite, in which period features and restful views blend seamlessly with the latest technology, elegant free-standing Copper baths and the last word in luxury beds. Whether you’re planning to stay, want to book a meal, or would just like to know more, we’re here to give you all the help you need and look forward to talking to you soon.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Wine / champagne
Meeting rooms
Newspaper
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Walk-in shower
Bath / shower
Safe
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Polish, Portuguese, Romanian and 1 more
930Reviews13Q+A100Room tips
Traveler rating
  • 566
  • 212
  • 90
  • 45
  • 18
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Robert C wrote a review Yesterday
Lincoln, United Kingdom9 contributions6 helpful votes
My wife and I stayed here for one night this week, having dinner and breakfast. The accommodation, meals and staff were excellent. As the weather was so good we had drinks in the garden which was a bonus. We wanted to visit the Cathedral and the Hotel was ideally positioned, only a short walk away. We had a thoroughly enjoyable stay and would not hesitate to return.
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Date of stay: May 2022
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richardmurphy2017 wrote a review May 17
Ely, United Kingdom6 contributions4 helpful votes
The best place for coffee in Eky - especially when sitting in the garden - and for about the same price as a chain coffee shop. I am staggered more people don't use it. But I also ate there last weekend and the food - again had in the garden on a lovely evening - was very good indeed, and I have eaten around the world. The sea bass on a bed of crushed potatoes and samphire was amazing, and the rest really good. Recommended.
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Date of stay: May 2022
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fungomungo wrote a review May 15
Bangor, United Kingdom13 contributions11 helpful votes
Sorry to say we had a disappointing afternoon tea here today. The venue was nice and the staff pleasant, but the tea itself was really not good. We had been very much looking forward to it and been for a long walk to make sure we appreciated it. However, it was a paltry offering for the price, more of an afternoon tea tasting menu with bite size portions. The sandwiches were dry and the fillings uninspiring. We suspected they had been pre-prepared earlier in the day, since we had booked for a specific time. There was a function going on while we were there, so perhaps pre-preparing our food had eased pressure on staff. The scones were tiny, hard and crunchy, more like rock cakes. The cakes were ok but very small, one bite and they were gone! I've had much better afternoon teas elsewhere for the same price and much better quality. All a little disappointing I'm afraid.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Probably better ordering from the menu than pre-booked afternoon tea, or just go somewhere else.
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Michael B wrote a review May 5
Chatham UK18 contributions7 helpful votes
The superior room was excellent but dinner was disappointing. I complained and had my wife’s dinner cost refunded. The hot food at breakfast was hot but the continental breakfast was spartan to say the least. The first pot of coffee was lukewarm too.Staff were friendly overall.
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Date of stay: May 2022Trip type: Traveled
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Dear Michael, Thank you for taking the time to review your stay at Poets, we are pleased that you found the rooms excellent! I am sorry that the dinner was not up to your expectations, please be assured that your comments have been taken on board. We have also looked into the temperature of the coffee and have addressed this issue immediately. With regards to the continental breakfast, we do feel that is is plentiful, however will ensure that it is replenished correctly after our early risers ensuring guests coming down later, receive all our offerings and are not short of anything. Thank you again for your comments, With kind regards Christine
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Linda Cooper wrote a review Apr 2022
1 contribution
My friend and I visited the hotel for afternoon tea. It was a birthday treat. We thoroughly enjoyed our visit. The staff were very attentive, food excellent and delicious. We would certainly recommend it to our friends and family. One small comment (not a complaint) we were seated in the bar area with low tables. It would have been more comfortable sitting in the dining area with upright chairs. Apart from that it was a delightful afternoon. Thank you.
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Date of stay: April 2022Trip type: Traveled
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Thank you so much for your lovely review! We do enjoy reading such comments and the team will be pleased that their hard work is noticed! We will, of course, take note of your comments with regards to having the option for the dining rooms for afternoon tea, or even outside now the weather is getting warmer too ! We hope to see you again soon! With kind regards Christine
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Douglas H wrote a review Apr 2022
23 contributions4 helpful votes
from the moment we contacted the hotel for our prospective stay for our daughters 21st, the staff were attentive and responsive to our requirements and made us feel special. you do all the research and weigh the pros and cons that you can for such an important stay, and pray a little. I needn't have worried. The team, from top to bottom, were amazing in organising our requests and beyond. As you can tell I cannot recommend Poets House Hotel and Restaurant enough. On our next visit to Ely, this is where we will be staying. A BIG THANK YOU TO ALL.
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Date of stay: April 2022
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Thank you so much for your fantastic review of your experience at Poets House. The team work hard to ensure that all our guests enjoy their visit and are very pleased to read that it is recognised! Thank you again for your kind words, and we look forward to seeing you again soon! With kind regards Christine
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Rupert C wrote a review Apr 2022
1 contribution
Came for afternoon tea. The food was excellent and the ambience was very friendly. A special mention to the professionalism and excellent service provided by Sofia who despite a rather brusque and demanding customer next to us kept her composure and served well and diligently. Well done. Will be back
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Date of stay: April 2022Trip type: Traveled
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Dear Rupert, Thank you so much for your 5 Star review of your afternoon tea at Poets ! Sofia always offers outstanding service and she will be pleased to read that it was recognised! We hope that you will return to Poets again soon! With kind regards Christine
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Lolatoldme wrote a review Apr 2022
London, United Kingdom271 contributions84 helpful votes
First off, a great welcome with orientation, incredibly professional, polite and attention to detail was appreciated. Room is huge, large shower in bathroom as well as the freestanding tub in bedroom. The ‘room’ was actually 2 rooms and a hallway with door separating them. Large bathroom, hallway with cupboard and large separate bedroom. All of the details taken care of with thoughtful furnishings. Beautiful and tasteful conversion of this stunning building. Sleep quality 10/10 Staff also extended checkout for us by 1 hour as a courtesy. Staff in general incredibly friendly wishing us good morning, wait staff were professional and lovely too! Breakfast: nice selection of cereals, dried fruit, yogurt, juices and pastries as well as a large a la carte menu to choose from. Really enjoyed it all and will definitely be back!
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Date of stay: April 2022Trip type: Traveled
Room Tip: Sleight niggle in that the parking is a 10 min walk away. Not the easiest with suitcases etc. it...
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Thank you so much for your fantastic review of your stay at Poets House ! The team were delighted to read all your comments, they work very hard and enjoy meeting guest's expectations! Thank you again for your kind words and we hope to welcome you back to Poets again soon! With kindest regards Christine
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1954Val wrote a review Apr 2022
Ely, United Kingdom9 contributions4 helpful votes
Despite some poor reviews, thought I'd give it a try for lunch ( main meal). Very nice, well furnished dining room, clean and tidy. I was served by Andreea (sic), who was great throughout, so thanks to her. I had the seabass, which, although not a big plateful, was tasty and well cooked. Followed it with sticky toffee pudding, also good. Personally, I can't do big meals, so it all suited me fine, but I suppose some other diners might feel a little short changed value-wise. Not cheap, but not outrageous either considering the obvious overheads a venue like this must have. Despite not a huge choice on the menu, there should be something to suit most diners. Me, I enjoyed the whole thing!
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Date of stay: April 2022Trip type: Traveled
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Thank you your so much for your 5 star review of your stay at Poets House ! Andreea was very pleased to read your review, she is an amazing for sure! All the team will be pleased you enjoyed your stay and we hope that we will welcome you back soon to Poets House! With kindest regards Christine
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MadFunTraveller wrote a review Apr 2022
Ely, United Kingdom44 contributions33 helpful votes
Just experienced a Poets House cream tea – outstanding! It consisted of a selection of extremely fresh sandwiches with various fillings and numerous cakes including simply the freshest scones I have ever tasted. Apparently, they bake them on site so, compliments to the chef. Book in advance as it gets busy (I’m not surprised), when the weather improves, I would take advantage of the beautiful garden and extensive outside seating. It really was an outstanding birthday treat. The staff were attentive but not intrusive and the lounge area is extremely comfortable. It is the best Hotel in Ely, ideally situated in the centre with easy access to the Cathedral, Town Centre, Oliver Cromwells house and the river. It is run by a professional team who clearly care about their guests and enjoy their jobs – thank you for an outstanding experience that was far superior, but not pretentiously so, to a similar cream tea experience in County Hall, London in December. You won’t be disappointed, it was a lovely way to spend an afternoon and we ate (almost) everything!
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Date of stay: April 2022
Value
Location
Service
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Response from General Manager, General Manager at Poets House Hotel and Restaurant
Responded 2 weeks ago
Thank you so much for your lovely review of your stay at Poets House! The team loved reading your comments and we appreciate them very much! We hope to welcome you back to Poets again soon! With kindest regards Christine
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PRICE RANGE
$240 - $319 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCambridgeshireEly
NUMBER OF ROOMS
21
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Frequently Asked Questions about Poets House Hotel and Restaurant
Which popular attractions are close to Poets House Hotel and Restaurant?
Nearby attractions include Ely Cathedral (0.2 miles), The Stained Glass Museum (0.2 miles), and Oliver Cromwell's House (0.06 miles).
What are some of the property amenities at Poets House Hotel and Restaurant?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Poets House Hotel and Restaurant?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Poets House Hotel and Restaurant?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Poets House Hotel and Restaurant?
Yes, free parking is available to guests.
What are some restaurants close to Poets House Hotel and Restaurant?
Conveniently located restaurants include Old Fire Engine House, Prince Albert, and The Almonry.
Is Poets House Hotel and Restaurant located near the city center?
Yes, it is 0.2 miles away from the center of Ely.
Does Poets House Hotel and Restaurant offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Poets House Hotel and Restaurant?
The staff speaks multiple languages, including English, Portuguese, Polish, Romanian, and Slovak.
Are there any historical sites close to Poets House Hotel and Restaurant?
Many travelers enjoy visiting Ely Cathedral (0.2 miles) and Oliver Cromwell's House (0.06 miles).
Does Poets House Hotel and Restaurant have any great views?
Yes, guests often enjoy the city view available here.