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Hilton Cambridge City Centre

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Hilton Cambridge City Centre
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286 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Chelmsford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

We wanted a hotel that was central to the shopping area and also within walking distance of the River Cam. This hotel ticked both those boxes. We found the hotel to be very clean, lovely spacious room on floor 4 and breakfast was delicious! Yes it was very busy especially at breakfast and some of the jams and croissants etc... More 

Helpful?
Thank Emma O
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Emma O, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your bank holiday weekend trip to Cambridge. I was so glad to read that you had such a positive and enjoyable stay at our... More 

Norwich, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel as a surprise for my husbands birthday. Being a HHonours member i done part pay-part points to book the room, which didn't include breakfast. Breakfast was £11 pp in advance, so we booked that on check in (do not leave till the next day as its £22) We had a room on floor 2, looking out... More 

Helpful?
Thank ChristinaMH29
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear ChristinaMH29, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our comfy bedrooms. Please be assured that I have passed your very kind comments to all staff concerned. In regard... More 

Surrey, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is very much what it says on the tin. Its a Hilton in a City centre. Stayed for 2 nights and the location in town is truly excellent for walking round this fascinating city with its history and culture. Its busy near the hotel at night, but didn't hear anything from inside. Hotel itself is fine, bar is pleasant,... More 

Helpful?
Thank SconceOxshott
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear SconceOxshott, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay, found the location suitable for your visit and enjoyed the breakfast buffet. I hope that we may get the opportunity to be of service again on a future visit to Cambridge. All... More 

Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a very big hotel but our room was very quiet, well equipped and clean. We appreciate having a water kettle and an offer of coffee, tea and hot chocolate in our room as well as 2 small bottles of water per day. Breakfast offered a wide choice of food - however, as often in hotels, the English breakfast... More 

Helpful?
Thank Doro S
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Doro S, Thank you so much for your review. We are delighted to hear you enjoyed our hotel and had a great experience! Next time, we invite you to book directly through Hilton.com and you’ll save even more with our exclusive HHonors discounts and great benefits like free standard WIFI. All the best and take care, Richard. More 

London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

-not a Hilton -room had a smell -tired looking hotel and rooms -service was average at best -restaurant service was slow and food was not great. -starters and main course came out together when the food finally came out -shower cold -sink would not drain -good location

Helpful?
Thank aaaaaassasssssssss
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear aaaaaassasssssssss, Thank you for your detailed review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent 'excellent hospitality, care & service'. I was disheartened and perplexed to learn of the challenges you experienced during your stay which I would appeal in terms of... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Good service, except for some minor hiccups, which were promptly solved. Great location. Zoltan was taking perfect care of us throughout the whole stay. Personal thanks. Overall good impression. Till the next time.

Helpful?
Thank Levan T
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Levan T, Thank you very much for your review! I am pleased to hear you had a wonderful overall experience in our hotel! We really appreciate all feedback, and I have shared your comments with the team, especially Zoltan. Thank you again for your feedback – if you do have any travel plans, we’re currently running a Summer Sale... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Read food reviews but everything outside the location is average or below. We asked for a quiet room and received one with a teenagers party next to us. Won't be coming back. Service could have easily been better as well.

Helpful?
1 Thank sh221281
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear sh221281, Thank you for taking the time to post your review on tripadvisor.com following your recent stay with us. I am sorry to hear that your experience was not as good as you had hoped. I only wish you had mentioned something during your stay as I know my team would have rectified anything immediately. Thank you once again... More 

San Francisco, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a week on a business trip Pros: -Central location to the city center, literally right next to Skudmore's punting and the River Cam, a short walk to a variety of restaurants and shops, Cambridge University etc -Breakfast staff and service were excellent -Room was really nice, spacious, had a luxuriously comfortable bed -Hotel itself... More 

Helpful?
Thank bluebreads
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear bluebreads, Thank you so much for taking the time to post a review following your recent business trip. It was a pleasure to read that you enjoyed so many positive aspects of your stay including our unrivalled location in the heart of Cambridge. Please be assured that your very kind comments have been passed on to all staff concerned.... More 

San Diego, California
2 reviews
4 of 5 stars Reviewed 1 week ago

Lovely room with great views, lovely staff. Clean, good HVAC. Everything I needed was there. The only thing I would have enjoyed was having a mini-fridge in the room, but they worked it out and gave me a nice bucket of ice every time I needed one.

Helpful?
Thank 2016ShelleyT
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear 2016ShelleyT, Thank you so much for your review! It was so great to read that you had such an enjoyable stay with us and that you had everything you needed during your visit. I very much look forward to welcoming you back to the Hilton Cambridge City Centre in the near future. All the best, Richard. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, staff very friendly and helpful, hotel clean and welcoming, the concierge service was very good and efficient even though it was very busy, and checkin was the same. The bar prices are too high but I find this the case at all Hilton hotels. There are so many restaurants and bars all within a 5 minute of hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Michael O
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Michael O, Thank you for taking the time to post your review following your recent stay with us and for choosing the Hilton Cambridge City Centre. We are delighted to hear that you enjoyed your stay with us and found our central location in the heart of Cambridge to be an ideal spot for your trip! With thanks once... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Cambridge City Centre is superbly located at the heart of the city, an ideal base to explore the many attractions on our doorstep, fantastic shopping, cobbled streets, amazing architecture, historic and stunning colleges and not forgetting the River Cam flowing gently along the 'backs.' This modern 4-star hotel is a 5-minute walk from Kings College, Cambridge Corn Exchange and the bus station. 10-minutes' walk takes guests to peaceful riverside parks and pubs. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. All 198 of the stylish, contemporary air-conditioned rooms and suites offer free Wi-Fi. Together with self-contained conference and event facilities, guests of our 4 star Cambridge Hotel also benefit from on-site Valet car parking and fitness room. Guests can enjoy seasonal British dishes in the The Book Room Restaurant. The Book Room Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea. For those seeking more of a casual dining experience, we offer lighter bites and snacks in the lounge. ... more   less 

Additional Information about Hilton Cambridge City Centre

Address: 20 Downing Street, Cambridge CB2 3DT, England (Formerly Cambridge City Hotel)
Location: United Kingdom > England > Cambridgeshire > Cambridge
Price Range: $179 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cambridge City Centre 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge
Hotel Style:
#3 Luxury Hotel in Cambridge
#4 Business Hotel in Cambridge
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