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Hilton Cambridge City Centre

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Hilton Cambridge City Centre
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435 Reviews from our TripAdvisor Community

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Showing 410: English reviews
Lytham St Anne's, United Kingdom
Reviewed 6 days ago NEWvia mobile

The room was quite small, didn't have slippers or a dressing gown. The worst thing was we couldn't get the room warm even with the temperature setting at 28 degrees! Room service portions were small. Breakfast was ok with a good selection, there is however no room between the tables as they are packed in. Disappointing

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Helpful?
Thank SCE1960
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear SCE1960, Thank you so much for your feedback following your stay with us. I was sorry to read your comments about your stay and can only apologise that we did not meet you expectations on this occasion. I would appeal in terms of your experience's context this was truly an isolated occurrence. Bathrobes and slippers are available to those...

Victoria, Australia
Reviewed 1 week ago

Good Christmas atmosphere in hotel with Christmas trees and waiters dressed as elves ! Booked a junior suite and interconnecting double room so had plenty of space for 5 people. Only downside was that there was very little natural light in the suite. Very comfortable beds. Pretty good breakfast with wide range of choices. Excellent location in city centre.

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Helpful?
Thank LouB998
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Lou B, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our Book Room restaurant breakfast and comfortable beds. Please be assured that I have passed your very kind comments...

London, United Kingdom
Reviewed 1 week ago

The hotel is excellent, right in the centre of the town. Friendly staff. High quality experience.breakfast is fantastic. If you are HHonors member, you are treated special, at least I was treated so. Highly recommended, if price is not an issue.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank SSArava
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear SSArava, Thank you so much for your review. We are delighted to hear you enjoyed our hotel and had a great experience! Next time, we invite you to book directly through Hilton.com and you’ll save even more with our exclusive HHonors discounts and great benefits like free standard WIFI. See you again soon, Richard.

Oxford
Reviewed 1 week ago

A one night break here and we so enjoyed it. The reception staff were excellent, thank you Emily. Our room on the second floor was large with lots of good extra touches - Sky television, two lots of lighting in the bath room (subdued or bright), easy chairs, current magazines, good range of toiletries. The room was so quiet it...

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Helpful?
Thank MAXINEOxford
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear MAXINEOxford, Thank you so much for you review following your recent stay with here at the Hilton Cambridge City Centre. It was lovely to read that you enjoyed your stay and everything we have on offer in the hotel. Sorry to hear about the apparent Concierge lack of acknowledgement. This is certainly not usual for us and I will...

Vienna, Virginia
Reviewed 1 week ago

We were in Cambridge to attend the legendary Service of Lessons and Carols at King's College, and this was a good hotel from which to walk to the chapel as well as to restaurants and shops in downtown Cambridge. It's exactly what one would expect: friendly staff, predictable breakfast (which we paid to have included), room that was just fine....

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Helpful?
Thank trackervienna
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear trackervienna, Thank you for choosing the Hilton Cambridge City for your festive stay and it must have been amazing to attend the Carols at King's College Chapel. Thank you also for your kind comments and we're all glad you enjoyed your stay. We certainly look forward to welcoming you back soon. All the best, Richard.

Reviewed 1 week ago

The central Cambridge location can't be beat. The entire hotel staff and management rates a 10. You are greeted to a luxury environment from the moment you step in and the hotel delivers that same type of luxury treatment with its entire staff team. We thoroughly enjoyed the new executive lounge area. The staff and management deserve 10 thumbs up...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank denniscA6235DG
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear denniscA6235DG Thank you for taking the time to post your review on Tripadvisor.com following your recent stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your trip, and that you had a chance to experience our fabulous new Executive Lounge. I was so glad to read that you had such...

Manchester
Reviewed 1 week ago

Perfect location and spotless, quiet room. Two very big double beds, very comfortable and lovely bedding. Was able to leave bag with concierge the next day while sightseeing at no extra cost. Great, helpful reception staff. Highly recommended.

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Helpful?
Thank luvshols
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear luvshols, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay, experienced our lovely bedrooms, and that the team looked after you so well. I hope that we may get the opportunity to be of service again on a future visit to Cambridge....

bath
Reviewed 1 week ago

Just a poor experience. No welcome. No wake up call. £42 to park for the night. Not good. I am wanted to stay for business and the location was good. That was about it. Room was clean and a good size. Ordered a wake up call and it didn't happen. Called to ask why and told someone would get back...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank chas789music
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear chas789music, Thank you for taking the time to post your review on tripadvisor.com following your recent stay with us. I was both disheartened and perplexed to learn of the response you received in raising with Reception the wake-up call failing, which I would appeal in terms of both it's context is truly isolated and apologise for any inconvenience. I...

Hertford, United Kingdom
Reviewed 2 weeks ago

Booked for an over night stay, to see the sites, this hotel is a perfect location, walking distance to all the attractions, bars and dining. we visited a number of the uni's and cathedrals all so beautiful, it is truly and amazing place.

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Helpful?
Thank alirat
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear alirat, Thank you ever so much for a great review! It is our aim to ensure we deliver great service consistently. We certainly look forward to welcoming you back in the near future. Thank you and all the best, Richard..

Muscat, Oman
Reviewed 2 weeks ago

I stayed here for two nights on a business trip, the quality of the rooms and services was excellent. The staff was very friendly and helpful, the breakfast was good. Location is quite central to many things in Cambridge university for which I came.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Hilal A
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Hilal A, Thank you for taking the time to post your review on tripadvisor.com following your recent business visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our Book Room restaurant breakfast. Please be assured that I have passed your very kind comments to all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Cambridge City Centre is superbly located at the heart of the city, an ideal base to explore the many attractions on our doorstep, fantastic shopping, cobbled streets, amazing architecture, historic and stunning colleges and not forgetting the River Cam flowing gently along the 'backs.' This modern 4-star hotel is a 5-minute walk from Kings College, Cambridge Corn Exchange and the bus station. 10-minutes' walk takes guests to peaceful riverside parks and pubs. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. All 198 of the stylish, contemporary air-conditioned rooms and suites offer free Wi-Fi. Together with self-contained conference and event facilities, guests of our 4 star Cambridge Hotel also benefit from on-site Valet car parking and fitness room. Guests can enjoy seasonal British dishes in the The Book Room Restaurant. The Book Room Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea. For those seeking more of a casual dining experience, we offer lighter bites and snacks in the lounge. ... more   less 

Additional Information about Hilton Cambridge City Centre

Address: 20 Downing Street, Cambridge CB2 3DT, England (Formerly Cambridge City Hotel)
Location: United Kingdom > England > Cambridgeshire > Cambridge
Price Range: $166 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cambridge City Centre 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Travelocity, Agoda, Priceline and Cheap Tickets so you can book your Hilton Cambridge City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge
Hotel Style:
#3 Luxury Hotel in Cambridge
#4 Business Hotel in Cambridge
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Cambridge City Centre staff and other travelers.
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Tyrone, N.Ireland
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Questions? Get answers from Hilton Cambridge City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room with a large window.”
 of 5 bubbles LouB998, 1 week ago | Read review
“we had room 449 4th floor perfect for us”
 of 5 bubbles alirat, 2 weeks ago | Read review
“228 for size”
 of 5 bubbles MJMChester_UK, 4 weeks ago | Read review
“Don't go for afternoon tea here.”
 of 5 bubbles carly_smith3, 4 weeks ago | Read review
“I think all rooms are probably identical but some have some fairly ugly views”
 of 5 bubbles 709keitha, 4 weeks ago | Read review
5 of 5
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