This is my first time in a Hilton & right from the get go when checking in I felt welcomed & truly valued as a customer. Mike served me & nothing was too much trouble. He told me all about the amazing reward scheme & even helped me load the app onto my phone. I used to train individuals in the art of customer service & Mike just gets it, he comes across as genuine & sincere & is an absolute asset to the hotel.
A typical non-descript modern building from the outside the Hilton Garden Inn is very convenient for Temple Meads station (just a five minute stroll) and a little further from the harbour's lively facilities and the Town Centre, all in all around fifteen minutes walk from Central Boulelvard. Once inside the modern theme continued and we had a very friendly greeting on checking in and our room was ready although we were a little early. Our room (510) on the top floor was overlooking Temple Gardens and was quiet (probably much more so than rooms on the main road side), bright and modern with all the amenities expected for a City break. It looked as if it had been refurbished quite recently and everything was neat and tidy and the bathroom had an excellent shower. With a fridge, safe and tea and coffee making facilities facilities it had all you might really need. The bed was extremely comfortable although the room was not that large but ideal as a base. The lifts were efficient and breakfast was taken on the ground floor restaurant and with lovely weather it was possible to eat on the outside terrace. It was so nice to be able to go back to having a breakfast buffet and people were being sensible all round. We did not eat in the hotel at lunch or dinner as there are so many excellent restaurants in this charming City. The Hilton Garden Inn is an ideal place for a short stay break in Bristol and we would not hesitate in staying again if we are in town again.…
The hotel is functional with basic rooms, no extra to touches and very small bathrooms, the bar area was okay with typical over priced drinks again with no extra touches. Everything is an additional cost a bit like Ryanair Parking is £20 and not secure or patrolled, little tuck shop in the lobby, again overpriced
Disappointed with my stay here. The room was cramped and the bed was very uncomfortable. The walls were grubby and in need of a fresh coat of paint, but overall the room was clean. Lots of noise echoing down the corridor until well past midnight. Other guests slamming doors mainly. Not ideal when you when you want an early night. I checked in quite late and checked out early and was still charged full 24hr rate for parking which was £20. My rate was for bed and breakfast, but was listed as room only in the restaurant so had to present my booking confirmation to prove this. Poor for a 4star hotel but the member of staff handled it well. Wide range of options for breakfast and the food was tasty. If you are looking for somewhere to stay and don’t need the frills of a restaurant or gym, then you get a better room for a cheaper price at a travelodge or premier inn; both of these are nearby. …
An excellent hotel with professional service. The food was so nice and in a comfortable and enjoyable setting. The room was clean with a good size tv and shower, a quality bed ensured a great sleep. A good sized gym used with many different options.
Very clean hotel a little cold couldn't get blowout heater to blow warm very comfortable bed breakfast was amazing town is a short ride in taxi with beautiful views of the lake had issue with 7kh electric charger , also think you shouldn't have to pay for parking & to charge car
Great experience from start to finish. When I arrived I was greeted by a friendly reception. Check in was quick and easy. Room was spotless with great amenities and a great sized telly. Was quiet even though it was next to a main road. Easy to connect to WiFi. Had meal in restaurant and ordered fish and chips. The portion size was huge. Really friendly staff. Everything a great business hotel should be.
Had a good stay only mishap was that the key I was given was not activated, and so I had to return to reception to reactivate it 'but apart from that the room was clean and tidy and the TV provided was a nice size unlike some other hotels, I will say though I did miss not having a few biscuits to go with the tea/coffee.
Stayed for one night on route to Bath Christmas market, reception were very efficient in allocating rooms, which were clean and very spacious. the dinner and breakfast were more than adequate. I would recommend the Hilton Garden Inn as the place to stay if just passing through or you have business in Bristol.
We love this hotel, we come every time we come to Bristol and are disappointed if unable to stay here because it's full, lovely reception staff, mention to Annie on reception who remembered us from our last visit which was 3 months ago, bedroom always clean and tidy. Breakfast always plentiful and staff all lovely, cliche but it's a home from home.
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