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DoubleTree by Hilton Hotel Bristol City Centre

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Redcliffe Way, Bristol BS1 6NJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (455)
Room & Suite (167)
Dining (48)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Bristol City Centre
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 42 hotels in Bristol
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Experience 4 star quality and service in a relaxing and professional environment at the refurbished DoubleTree by Hilton Hotel Bristol City Centre. Our modern 206 bedroom hotel is situated in the heart of Bristol and is only a 5 minute walk away from Bristol Temple Meads Train Station and close to the M32/M4/M5. Our car park can accommodate up to 150 vehicles and is chargeable.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Seating area
Telephone
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Russian, Spanish, Polish and 1 more
2185Reviews37Q+A100Room tips
Traveler rating
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Popular mentions
Kennedy-kilroe wrote a review May 8
Liverpool, United Kingdom16 contributions3 helpful votes
Absolutely diabolical. The bed was like concrete- extremely uncomfortable. The lift was out of order so you have to lug your luggage up and down stairs with no offer of help. I was woken up at 4.45 by reception hovering around my door and posting let's under the door to contact them urgently. When I did contact them it was regarding paying for the cat parking - THAT I HAD ALREADY PAID FOR. Breakfast was a joke, no one there so had to walk around trying to catch the attention of anyone that worked there. Eventually when I did it was 1 cold sausage and 1 slice or dry bacon - that's it. Cereal was an option but only option was cows milk. No trays on offer or take away boxs, because of covid you have to take your food to your room. So on your travels on the stair we'll you can see spilled drinks and cereal of people that have been struggling to carry. Check out was 45 mins long!!! I kidd you not! They tried to charge me for things that had already been paid for and had to log on to company account to show them of this. They also struggled to provide an itemised bill, and seem very confused when I asked. Whilst I was waiting for them to print my bill (that look 30 mins) another guest came to the reception to state his car had been broken into over night - the receptions just said oh dear, we don't take responsibility and have no cctv - how helpful!! Overall terrible stay - terrible staff who clearly don't want to be there. WILL NOT BE RETURNING.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Book somewhere else.
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David S wrote a review Mar 2021
Buxton, United Kingdom66 contributions25 helpful votes
I booked 4 Nights, superior king room , on arrival I checked in so good so far. Went to room found no fridge tried to call reception no answer so packed up and went down to ask for a room with fridge and working phone, was told there’s no fridges since COVID !! and given new room key... room had phone but was hot and stuffy the AC fan was not working ... so went back down, new room again ... phone and AC ... went for bath — NO hot water for bath shower or sink , well to be honest it was tepid. Curtains to narrow for window and letting in noise thought window was left open but it was closed .. So I’m checking out after just one night out of my booked 4 I’m not happy, this is the second doubletree this year I’ve not been happy with it’s becoming a trend !
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Date of stay: March 2021Trip type: Traveled on business
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laurenj1978 wrote a review Mar 2021
New York City, New York87 contributions84 helpful votes
I recently stayed here on two separate occasions in March as I was traveling for essential work during the lockdown. Given the circumstances, the hotel was not in its full operation but there were still some positive points. First, the area is very central and close to the train station. The parking is just in front of the hotel and that is convenient. The rooms have both instant coffee and pod coffee choices which is nice. Two out of three of the front desk reception workers were nice and pleasant. I won’t mention names because I want to be kind but one of them is pretty awful and rude. I had a major maintenance issue with my room and had to ask for reimbursement towards the rate where it should have just been offered. The whole thing felt really unfortunate and embarrassing. Finally, the room was not spectacularly clean but it was acceptable on both occasions. On one instance it was clear there was a used coffee cup. Improvements can be made.
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Date of stay: March 2021Trip type: Traveled on business
1 Helpful vote
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DavidH wrote a review Dec 2020
1 contribution
Stayed here on business, awful hotel. Paid for parking directly to the hotel at check in. Got a fine a few weeks later from a faceless company claiming I had not paid. Appealed sending the invoice showing that I had paid but rejected. Hotel claim it's nothing to do with them, if that's the case why do I pay the hotel? Loads of better hotels in Bristol.
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Date of stay: November 2020
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Sleep Quality
Trip type: Traveled on business
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Laura M wrote a review Nov 2020
1 contribution
My boyfriend and I stayed here for two nights in September whilst visiting friends in Bristol. On checking-in we were given an accessible room which we didn't need and therefore had to re-check in to another room. We were informed that we could park in the car park for roughly 20 minutes whilst doing this (we then moved the car to another location). On returning home we received a £100 parking ticket which would not be overturned, despite me explaining that we were staying in the hotel and the slight delay in moving the car was due to the mess up with the room. The hotel refused to help me with this when I called them and said to contact Smart Parking directly. Fair enough we were in the car park for 30 minutes overall but that is because we were checked into the wrong type of room. The walls are also paper thin and we were woken in the middle of the night by the room next door having some form of gathering which lasted a few hours. No tea of coffee making facilities in the room. Will absolutely not be returning and I recommend looking at other hotels if you are looking to stay in Bristol!
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Date of stay: September 2020
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Response from James Headford, Owner at DoubleTree by Hilton Hotel Bristol City Centre
Responded Nov 13, 2020
Hi Thank you for taking the time to give us your feedback and I am very sorry you did not enjoy your stay with us. Unfortunately if you do stay over the time allocated for loading and unloading the car parking company will issue the appropriate fine - as detailed in the signage around the hotel. I can confirm that all our rooms have tea/coffee making facilities - which are located in the cupboard in each of the rooms - I am sorry you did not see these during your stay with us. We do have a manned 24 hour reception team who are there to help with any guests requests or for any assistance.
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PRICE RANGE
$87 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada bristol city hotel bristol, bristol ramada
FORMERLY KNOWN AS
Ramada Bristol City
LOCATION
United KingdomEnglandBristol
NUMBER OF ROOMS
206
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Frequently Asked Questions about DoubleTree by Hilton Hotel Bristol City Centre
Which popular attractions are close to DoubleTree by Hilton Hotel Bristol City Centre?
Nearby attractions include St Mary Redcliffe Church (0.1 miles), The Fleece (0.3 miles), and Thekla (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Bristol City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel Bristol City Centre?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at DoubleTree by Hilton Hotel Bristol City Centre?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at DoubleTree by Hilton Hotel Bristol City Centre?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Bristol City Centre?
Conveniently located restaurants include Pasture, Don Giovanni's Restaurant, and Adelina Yard.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Bristol City Centre?
Yes, guests have access to a fitness center during their stay.
Is DoubleTree by Hilton Hotel Bristol City Centre located near the city center?
Yes, it is 0.3 miles away from the center of Bristol.
Are any cleaning services offered at DoubleTree by Hilton Hotel Bristol City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Bristol City Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Bristol City Centre?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, and Polish.