The Bristol Marriott Royal is in a fantastic location (College Green) for exploring Central Bristol. With all the service quality & bed comfort to be expected from a Marriott property, wrapped up in the grandeur of the stunning building, there’s a lot to love about this place.
We booked a one night stay on our way down to Cornwall from the midlands with the two children, we stayed in a room with two double beds. The room was fine, and clean and had a nice bathroom. The only problem we’re how hard the mattresses were, it was like sleeping on the floor, or an ironing board?? Why were the matresses so hard? The pillows were really nice. Found it very hard to sleep, which is why I’m writing this at 5.01 am. 😥😥
Stayed in a family room with two double beds, really could have been offered a double and two singles. Brilliant location for main sights, really good COVID policies, good gym, rooms are a tiny bit jaded but still nice and the en-suite was really good. Reception staff very amenable as were the bar staff. Would stay here again as a couple or with family.
I just spent two nights in a Junior Suite (1256) - overall my stay was good, but could be improved. I used the underground car park, this could use attention. It’s dark, poorly lit, quite a bit of litter and a feeling you could be murdered really... plenty of venues manage bright clean underground parking so this needs attention. I arrived quite early and asked if an early check in could be arranged. The very friendly receptionist said not yet, but she would let housekeeping know to prioritise the room. An hour later I checked back with another receptionist, I was struggling with back pain and really needed to lay down, I told the receptionist and she said she would “write that down”, then served the next person. Official checkin is 4pm, I went back at 3:50 - still not ready. Housekeeping were chased and a little after 4 I was finally given my key. I appreciate asking to checkin early is at their discretion, but 4pm is late and especially when I had told them I was struggling and asked for help. The junior suite was good, exceptionally clean, tastefully appointed. Entrance was through a small lobby area, then a hallway. A spacious well maintained bathroom with good size walk in shower and a very good sized bath (I could fit in it at 6’1!). Usual Marriott toiletries in place. The room was very large, good king bed, desk, small dining table, sofa / seating area etc. Overall very comfortable. I had a partial view of the cathedral. I was happy with the room overall and throughout my stay felt comfortable, I didn’t hear a sound and it was very quiet. From this point on service from reception was perfect, friendly and professional. The biggest let down was Miller & Carter breakfast. I understand we are living with Covid protocols but it was quite poor. The lady hosting was unfriendly, not attentive and seemed generally annoyed to have guests there. Most staff seemed reluctant to help. Food was ok at best. I booked using the Member welcome back rate so breakfast was “free”. If I had been paying I would have been quite unhappy. The location is handy for some Bristol sights, a short walk to shops etc. Based on the room I would stay here again, it could be a real gem but service needs to be a little more friendly, the car park refreshed and breakfast service really needs sorting (service and quality). …
Lovely looking hotel, great interiors and great room. The bed was comfortable, the pillows were like sacks (without the filling). Spent three nights there and two were without hot water - the receptionist said "oh" and sniggered, it had obviously happened before. The price of parking was extortionate - £17 per night for residents. Checked in to find we were not expected. Handed over our card at check in to charge expenses against - it was refused every time we tried to use it. Maybe it will get better once everything is 'back to normal'.